TCN

Pros: TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on.

Cons: The moving back and forth between the Organization tab and Back Office tab, but seeing constant changes to reduce this task is a plus.

Pros: I like how easily it links with RealGreen Service Assistant and I can set everything up it through there.

Cons: There has been many mandatory changes to our log in over the last few years.

Pros: Customer service was top notch - no extra costs too!

Cons: I'd say there is nothing so far, to be honest.

Pros: The service is great for sending out mass texts to our customer base. Customer service was always helpful when I had questions.

Cons: It was a bit hard to understand how to use initially. I needed a walk through with a rep.

Pros: I like how easy TCN is to use, both for administration and for agents who are dialing. They have great customer support.

Cons: How long recordings are stored. I wish recordings would be saved for a longer timeframe before you have to start paying for it.

Pros: I don't have to pay a human a salary when I can just invest and work with TCN

Cons: It may have more features then I can use.

Pros: Ease of Deployment. Interface was easy to teach to new reps.

Cons: It's still early in the process. I'd have to poke around a bit more to give critiques.

Pros: TCN is a great company to work with. Their customer service is the best in the industry. If I have any issues, their staff is on top of the situation. The dialer itself is great. It was easy to train the collection department on.

Cons: Finding the best algorithm for our team. Some days are better than others.

Pros: I love how integrative TCN has adapted to be over the years.

Cons: BI needs more customizations for exports (prettier templates, the ability to insert logos on certain templates, etc.)

Pros: Call Recording Functionality and playback works great

Cons: Unintuitive UI and service is hard to narrow search results to only a specific branch or team

Pros: User Friendly and easily accessable for all tabs.

Cons: Sometimes hangs while on call so it will be difficult.

Pros: Support team is great. I have had a much better experience with TCN helping set up call functions than other companies.

Cons: I am probably not aware of some things that could make my experience better.

Pros: I like the fact that I can send out texts and phone calls and get info out to our customers quickly. Good value for money.

Cons: The fact that I have to flip back and forth trying to figure communicate through our texts and customers texts back to the automated line. Took a long time to get our number approved for texting earlier this year.

Pros: Works great! You can control the speed of your calls before and during call outs. Generates the right reports needed to help you monitor and run your calls. Call recording is easy to use. Email and texting work great as well.

Cons: The process of sending out a call or text is difficult to learn when you start. Creating the call, then creating the template to attach it, then sending it out, isn't an intuitive process.

Pros: I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training.

Cons: The least I like about TCN is sometime the TCN will stop working and it shows an Error, and you have to restart TCN.

Pros: I like the multi use functions of TCN. When TCN was first implemented, we had a short tutorial and were able to use it with no issues.

Cons: Sometimes it does this thing where it logs you out on it's own, sometimes while you're on a call. Another issue is sometimes, we're unable to transfer calls.

Pros: Reporting and ease of use help make this product preferrable over competitors.

Cons: The dated feel of the UI, the difficulty dilenating between teams.

Pros: The live chiming in option for all agents at the same time.

Cons: The user guide. There should be tutorial videos not a 100 page pdf.

Pros: It is very helpful to show which calls were successful vs non successful.

Cons: It has been difficult to find out why a call might not have been successful or if it was "possibly" successful.

Pros: TCN offers a lot of features and it's been beneficial at our company

Cons: Upon onboarding, we experienced a few outages

Pros: The agent format is user-friendly and has been easy for our collectors to learn and navigate. Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity.

Cons: We have found some areas of in-depth rule-setting to be confusing and even with technical support, we have been unable to get campaigns to follow the rules we have set (or attempted to set); i.e. the number of attempts made when a phone number is determined to be invalid. We have also found that the predictive intelligence struggles to differentiate between answering machines or auto-attendants versus a human being. It would also be nice to have some additional measures in place to help with time zone related compliance.

Pros: I love the customer support. When there is an issue it is fixed quickly.

Cons: The change, getting use to a new dialing system

Pros: TCN is easy to use on both agent and management sides. the reporting makes tracking easy. The ability to QA calls is easy

Cons: The old version would "go down" a lot, but t he newer version is great