Hotjar

Pros: It was the first heat map tool I used, and I never switched. It has a lot of data and analytics options

Cons: The freemium runs out pretty quickly, and I don't know how accurate the data is (it's hard to verify qualitative data)

Pros: J'aime comme les heatmaps permettent de visualiser et comprendre certains comportements d'utilisateurs. C'est très utile pour détecter des points forts et même tant ce qui ne marche pas.

Cons: Je n'ai reçu aucune démo, basé sur des avis comme ceux-ci j'ai dû passer au plan payant car les analyses plus détaillées ou des options spécifiques de filtrage n'étaient pas accessibles.

Pros: Hotjar was the first website heat map tool we've used, and it revealed a great deal about user behaviour without needing a great deal of set up. It was easy to learn and use.

Cons: At the time we trialled it, a few years ago now, there was a noticeable impact on our page load speed.

Pros: I like the heat mapping tool on Hotjar, which allows you to see where there is the most interest on your page, as well as how a user navigates your webpage

Cons: Implementing and setting up Hotjar can be a bit tricky. The cost of Hotjar is also a little price,y and there is a learning curve to truly make use of all the tools available

Pros: Aucun, puisqu'ils n'ont jamais répondu à ma demande de démo au bout de 3 demandes par mail ! (=> en contactant le support puis l'équipe sales puisque mon adresse email n'était pas reconnue par le formulaire en ligne)

Cons: Expérience client catastrophique : impossible de remplir le formulaire en ligne pour la demande de démo, je contacte les équipes par mail et malgré 2 relances toujours rien au bout de 2 semaines ! J'ose espérer qu'ils sont plus réactifs car on a déjà sorti la carte bleue, sinon bonjour les ennuis en cas de problème technique !

Pros: It gave fairly accurate heat mapping and information regarding user behavior on our website. It was also easy to use.

Cons: Limits on how many pages it would scan, would love more comprehensive data and analytics, as well as reporting.

Pros: Hotjar is a great tool for insights on user behaviour. It makes you understand where's the biggest blockers in your UX, where the customers are going, what they're reading, where they're clicking etc. You can easily understand if some parts of your website are useless, or if they're good and grab attention. It also gives you insights on how much time users stay on each page, so that you know what's driving them around and for how long.

Cons: There's no real big cons in the product itself. However, we use the free version and it does the job in a fantastic way, but it's very limited: -The basic price above free is quite expensive. -You cannot see trends and data for free. just heatmaps and recordings -You're very limited to 35 recording/day on free plan Also, in the recording sections, you can easily get overwhelmed by not-relevant recordings, where users just idle.

Pros: Lots of features, feels like a modern platform, and pricing is very reasonable.

Cons: There are some limits to customization in survey creation, for example when it comes to having two separate thank you pages based on user's answers or different formats for the steps of the survey.

Pros: Hotjar helps to identify patterns in user behavior to uncover problems with UX and conversions. I use scrollmaps and heatmaps the most, and compare them by device since Hotjar will show the different maps on desktop, tablet, and mobile. Other features that I don't use as much but my clients and colleagues do are session recordings and polls. I rarely use session recordings as I find them time consuming, even after narrowing my choices with filters. And I use the polls sparingly when I have a specific question I need to dig into. A lot of clients don't want the intrusion to distract their site's users on a regular basis though.

Cons: I sometimes question the accuracy of the reports. And if the page has a popup, modal, overlay, etc, that can be problematic. Mega menus also appear to be a blindspot.

Pros: Ease of implementation and its alerts features.

Cons: Screen recording is not perfect, many of our dom interactions were not recorded leading to us identify them as bugs. Took us some time to get used to it.

Pros: - easy to set up surveys to rate & get feedback from users - weekly stats in email notifications - very helpful insights to A/B test websites! (the most important to me, when launching mvp version of a web based application was: top pages and recordings from them; top console errors; av. session duration; top exit pages (to see when users drop off)

Cons: pricing. Clarity from Microsoft has most of the high priority features & it's for free (but doesn't have this awesome surveys!)

Pros: Facile d'instalation Facile de compréhension et d'utilisation Grosse couverture fonctionnel

Cons: Trop cher lorsque le nombre d'event est important

Pros: The insights you can gather from website visitors and the heatmap is super helpful

Cons: The UI isn't the greatest and takes a while to understand what to do

Pros: Hotjar lets us really see where our customers are going and doing on our website instead of just following the trail after the fact with typical analytics. We've gotten so much great insight into the flow of our site and even identified some issues on some mobile phones.

Cons: Hotjar adds a lot of overhead to the website. Load times slowed a little bit, and ad blockers started making our site respond weirdly. Users of our website didn't really know what the feedback button was for and started using it as a review of our services, not the site itself. Additionally, javascript makes the viewing of a page obscured, so we don't know what the user is doing within a dynamic piece of content.

Pros: Ce que j’ai le plus apprécié dans Hotjar, c’est la facilité avec laquelle on peut visualiser le comportement des utilisateurs grâce aux heatmaps et aux enregistrements. L’interface est intuitive, et les sondages intégrés permettent de collecter rapidement des retours clients très utiles.

Cons: Ce que j’ai moins aimé, c’est que certaines fonctionnalités avancées, comme les analyses plus détaillées ou des options spécifiques de filtrage, sont réservées aux plans payants, ce qui limite un peu l’expérience pour les utilisateurs avec un budget restreint.

Pros: About hot jar application look videos and create

Cons: In the hot jar application we can see feedback of videos

Pros: In-depth tools to monitor visitor usage on our website, helps provide data for us to make decisions!

Cons: Would love to see more automated insights on the products - sometimes you end up setting up a number of tools but never find the time to assess them.

Pros: Le heatmaps e il comportamento degli utenti sulla pagine. Ritengo che sia molto utile per migliorare le pagine e monitorare se le proprie modifiche (in termini di design e funzionalità) siano funzionali allo scopo del sito.

Cons: Il prezzo e alcune limitazioni legate alle sessioni degli utenti. Inoltre mi dispiace, dopo tutti questi anni, non avere il tool tradotto in italiano.

Pros: Hotjar has some neat features that can help any site owner better understand their customers.

Cons: After the product was acquired the price was instantly increased while the pricing tiers became extremely hard to follow which added additional friction and made me move to other tools and services.

Pros: Hotjar can handle massive datasets and traffic, enabling granular user segmentation. Its seamless integration with other marketing tools provides deep insights into user behavior, allowing you to identify large-scale patterns and continually improve user experience.

Cons: I've been very satisfied with this tool and haven't experienced any negative aspects.

Pros: I like Hotjar's heatmaps and recordings since they provide good insights into user behaviour. Same for tracking funnels and conversion rates in the user journeys.

Cons: I find integrating with google analytics to interpret users' behaviour a bit confusing. and also I don't see a specific merit in using Hotjar's survey tool instead of other products built specifically for surveys.

Pros: This is an easy to use app that most people could easily figure out and use without a problem.

Cons: I don't know if this happens for everybody but I get phased out of a lot of surveys for some reason.

Pros: Einfache Handhabung der Tools; tolle Möglichkeiten, die Kundenansichten zu sehen; Preisleistung ist gut.

Cons: Bisher hab ich nichts Negatives erlebt. Auch das Basispaket ist schon hilfreich und wir nutzen es bereits seit 3 Jahren. Also wir haben keine schlechte Erfahrung gemacht.