Customer Journey Mapping Tools

https://www.capterra.com/customer-journey-mapping-tools-software/

Niches in this category - the functional product types blended into "Customer Journey Mapping Tools" (56)

Customer Data Platform & AI Personalization16 Customer Engagement & Cross-Channel Messaging Platform13 Customer Journey Mapping Software13 Digital Experience Analytics & Session Replay Platform11 Product & Digital Analytics Platform9 Marketing Automation Platform9 Voice of Customer & Experience Management Platform6 Marketing Attribution & Analytics Platform5 Customer Feedback & Text Analytics Platform5 CRM Software4 Customer Success Platform3 Survey & Questionnaire Software3 User Onboarding & Product Adoption Platform3 Product Management & Roadmapping Platform3 Customer Communications Management (CCM) Software2 Web Analytics Platform2 Where-to-Buy & Product Locator Software2 AI Chatbot & Conversational AI Platform2 Workflow Automation & BPM Platform2 Website Visitor Identification & Intent Platform1 Customer Engagement Platform for Restaurants & Local Businesses1 Digital Shelf Analytics & Ecommerce Intelligence1 Ecommerce Personalization & Recommendation Engine1 Market Research & Survey Analytics Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Customer Intelligence & Churn Analytics Platform1 Digital Adoption Platform (DAP)1 User Research & Usability Testing Platform1 In-Product Feedback & Bug Reporting Tool1 Co-Browsing & Visual Customer Support Platform1 Digital Receipt & Post-Purchase Engagement Platform1 User Feedback & Feature Request Management Platform1 Pharma & Life Sciences CRM1 Hospitality & Guest CRM1 Contact Center & Helpdesk Software1 Clienteling & Retail CRM1 Document & Content Management Software1 Customer Service AI Agent & Automation Platform1 Enterprise AI Search & Knowledge Management1 Business Intelligence & Augmented Analytics Platform1 Ecommerce Search, Merchandising & Product Discovery1 Online Whiteboard & Visual Collaboration Platform1 Client Onboarding & Customer Success Project Software1 Email Marketing Software1 Push Notification & Web Engagement Platform1 Popup, Optin & Conversion Optimization Tool1 Ecommerce Marketing Automation Platform1 Conversational Marketing & Chatbot Lead Capture1 Interactive Content & Quiz Builder1 Reputation & Review Marketing Platform1 Website Uptime & Synthetic Monitoring Platform1 Video & Async Qualitative Research Platform1 Application Performance Monitoring (APM) Platform1 TV, Radio & OTT Ad Attribution Platform1 Loyalty & Customer Engagement Platform1

140 products4 pages scraped of 4143 in category3 sponsored0 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
1	Adobe Customer Journey Analytics Ad	4.6	5	-	4.4 / 3.3 / 4.0 / 4.0	Adobe Customer Journey Analytics enables easy exploration of the full customer journey by connecting customer behavior across channels. Learn more about Adobe Customer Journey Analytics
2	BlueConic Ad	4.5	11	-	3.9 / 4.4 / 4.4 / 3.9	BlueConic turns first-party data into real-time revenue decisions — coordinating every channel from acquisition through retention. Learn more about BlueConic
3	Userflow Ad	4.8	14	-	4.7 / 4.7 / 4.7 / 4.7	AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention. Learn more about Userflow
4	Mailchimp	4.5	17,600	-	4.4 / 4.2 / 4.4 / 4.4	Mailchimp: the #1 email marketing platform with 11M+ users worldwide, offering AI-powered insights & content creation tools. Learn more about Mailchimp
5	Pipedrive	4.5	3,050	81%	4.5 / 4.4 / 4.3 / 4.4	Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more. Learn more about Pipedrive
6	Marketo Engage	4.3	710	-	3.8 / 3.9 / 4.3 / 3.8	Adobe Marketo Engage is a leading AI-powered platform that automates and scales marketing to drive engagement, efficiency, and revenue. Learn more about Marketo Engage
7	Hotjar	4.6	540	84%	4.6 / 4.5 / 4.5 / 4.4	Use Hotjar to understand how users behave and what they feel at each step of their journey. Learn more about Hotjar
8	Lucky Orange	4.7	260	85%	4.6 / 4.7 / 4.6 / 4.6	Website optimization tools used by 500,000+ sites worldwide. Heatmaps, recordings, surveys, live chat and more included in every plan. Learn more about Lucky Orange
9	Similarweb	4.6	260	82%	4.6 / 4.4 / 4.5 / 4.2	Similarweb is a software & data company specializing in web & app analytics, web traffic, competitive intelligence and performance. Learn more about Similarweb
10	XM for Customer Experience	4.6	255	82%	4.4 / 4.6 / 4.6 / 4.5	Visualize and improve every moment in the customer journey to deliver personalized, omnichannel experiences. Learn more about XM for Customer Experience
11	Pendo	4.5	238	85%	4.1 / 4.5 / 4.4 / 4.3	Use Pendo's customer journey analytics to learn how customers move through workflows, then take action to improve the user experience. Learn more about Pendo
12	CardBoard	4.2	170	-	4.3 / 4.4 / 3.9 / 4.0	CardBoard helps teams collaboratively explore and visualize product ideas, user experiences, customer journeys and more. Learn more about CardBoard
13	LeadSquared	4.3	167	-	4.3 / 4.3 / 4.2 / 4.2	Customer Journey Mapping Tools help your business drive individualized experiences at scale – with absolutely zero code. Learn more about LeadSquared
14	LeadsRx	4.4	144	-	4.2 / 4.5 / 4.2 / 4.3	Impartial customer journey analytics; evaluate journeys across devices, browsers, apps; review key metrics to reduce path-to-purchase Learn more about LeadsRx
15	Smartlook	4.7	136	91%	4.7 / 4.5 / 4.6 / 4.5	Smartlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, events & funnels Learn more about Smartlook
16	SurveySparrow	4.4	121	-	4.5 / 4.3 / 4.3 / 4.3	Transform the customer journey with SurveySparrow’s insights-driven platform, enhancing satisfaction, loyalty, and business growth. Learn more about SurveySparrow
17	Contentsquare	4.8	116	96%	4.4 / 4.9 / 4.7 / 4.4	Contentsquare is the #1 Digital Experience Analytics leader. Discover Session Replay, Zone-Based Heatmaps, Journey Analysis and more. Learn more about Contentsquare
18	UXPressia	4.8	80	-	4.7 / 4.8 / 4.6 / 4.6	An online platform for building an outstanding customer experience via customer journey mapping, personas, impact mapping techniques. Learn more about UXPressia
19	Pingdom	4.5	78	-	4.6 / 4.1 / 4.4 / 4.2	Make your websites faster and more reliable with easy-to-use web performance and digital experience monitoring. Learn more about Pingdom
20	AiTrillion	4.9	77	-	4.8 / 4.9 / 4.9 / 4.9	World's leading All-in-One eCommerce Sales & Marketing Automation Platform for Businesses @ Every Stage.Join w Luxe,FIT Mexico, GiaRose Learn more about AiTrillion
21	Whatfix	4.6	77	-	4.5 / 4.9 / 4.6 / 4.6	Whatfix helps enterprises control, accelerate and optimize software adoption to drive outcomes from their technology investments. Learn more about Whatfix
22	Segment	4.7	72	-	4.5 / 4.3 / 4.6 / 4.1	Twilio Segment is the world’s leading Customer Data Platform (CDP). Join the 25,000+ companies using Segment. Learn more about Segment
23	Fullstory	4.6	67	-	4.4 / 4.3 / 4.5 / 4.1	Fullstory helps technology teams develop experiences that push the boundaries of what’s possible. Learn more about Fullstory
24	Involve.me	4.4	67	-	4.4 / 4.4 / 4.2 / 4.0	The AI quiz funnel builder with built-in email automation, ideal for businesses with high-value leads. Learn more about Involve.me
25	Matomo	4.7	62	-	4.5 / 4.3 / 4.5 / 4.7	Matomo is the leading open-source web analytics solution. Make more informed decisions while ensuring data privacy and ownership. Learn more about Matomo