Customer Journey Mapping Tools

https://www.capterra.com/customer-journey-mapping-tools-software/

Niches in this category - the functional product types blended into "Customer Journey Mapping Tools" (56)

Customer Data Platform & AI Personalization16 Customer Engagement & Cross-Channel Messaging Platform13 Customer Journey Mapping Software13 Digital Experience Analytics & Session Replay Platform11 Product & Digital Analytics Platform9 Marketing Automation Platform9 Voice of Customer & Experience Management Platform6 Marketing Attribution & Analytics Platform5 Customer Feedback & Text Analytics Platform5 CRM Software4 Customer Success Platform3 Survey & Questionnaire Software3 User Onboarding & Product Adoption Platform3 Product Management & Roadmapping Platform3 Customer Communications Management (CCM) Software2 Web Analytics Platform2 Where-to-Buy & Product Locator Software2 AI Chatbot & Conversational AI Platform2 Workflow Automation & BPM Platform2 Website Visitor Identification & Intent Platform1 Customer Engagement Platform for Restaurants & Local Businesses1 Digital Shelf Analytics & Ecommerce Intelligence1 Ecommerce Personalization & Recommendation Engine1 Market Research & Survey Analytics Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Customer Intelligence & Churn Analytics Platform1 Digital Adoption Platform (DAP)1 User Research & Usability Testing Platform1 In-Product Feedback & Bug Reporting Tool1 Co-Browsing & Visual Customer Support Platform1 Digital Receipt & Post-Purchase Engagement Platform1 User Feedback & Feature Request Management Platform1 Pharma & Life Sciences CRM1 Hospitality & Guest CRM1 Contact Center & Helpdesk Software1 Clienteling & Retail CRM1 Document & Content Management Software1 Customer Service AI Agent & Automation Platform1 Enterprise AI Search & Knowledge Management1 Business Intelligence & Augmented Analytics Platform1 Ecommerce Search, Merchandising & Product Discovery1 Online Whiteboard & Visual Collaboration Platform1 Client Onboarding & Customer Success Project Software1 Email Marketing Software1 Push Notification & Web Engagement Platform1 Popup, Optin & Conversion Optimization Tool1 Ecommerce Marketing Automation Platform1 Conversational Marketing & Chatbot Lead Capture1 Interactive Content & Quiz Builder1 Reputation & Review Marketing Platform1 Website Uptime & Synthetic Monitoring Platform1 Video & Async Qualitative Research Platform1 Application Performance Monitoring (APM) Platform1 TV, Radio & OTT Ad Attribution Platform1 Loyalty & Customer Engagement Platform1

140 products4 pages scraped of 4143 in category3 sponsored0 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
76	Dressipi	4.8	5	-	4.8 / 4.8 / 4.8 / 4.4	We help apparel retailers make a step-change in personalization to stay competitive. Learn more about Dressipi
77	Weezmo	4.6	5	-	4.4 / 4.8 / 4.2 / 4.8	Weezmo connects online consumer activities with in-store purchasing data - closing the customer journey loop. Learn more about Weezmo
78	magnews	4.4	5	-	3.8 / 5.0 / 4.2 / 4.8	Magnews is the one-stop-shop solution for managing Customer Journey and improving Customer Value. Learn more about magnews
79	Adobe Real-Time CDP	4.2	5	-	4.0 / 4.3 / 4.4 / 4.3	Adobe Real-Time Customer Data Platform provides out of the box profile orchestration for planning customer journeys Learn more about Adobe Real-Time CDP
80	Click2Buy	4.2	5	-	4.8 / 4.8 / 4.4 / 3.8	More than a store locator, our "where-to-buy" solution bridges the gap between brands and retailers. Learn more about Click2Buy
81	SatisMeter	5	4	-	4.3 / 5.0 / 4.0 / 3.0	SatisMeter is a customer feedback tool that measures customer satisfaction (NPS) and monitors your product performance. Learn more about SatisMeter
82	SiteRecording	4.8	4	-	4.5 / 4.5 / 4.8 / 4.8	SiteRecording monitors website users' interactions and provides insights into the user behavioural data and website engagement. Learn more about SiteRecording
83	journy.io	4.8	4	-	4.5 / 5.0 / 4.3 / 5.0	Journy.io is a Customer Success Platform that helps SaaS businesses fight churn, increase ARR, retention, and expansion. Learn more about journy.io
84	Where to Buy	4.5	4	-	4.0 / 4.8 / 4.5 / 4.5	A WTB solution that connects customers with products, enabling the conversion and understanding of consumer shopping behavior Learn more about Where to Buy
85	TheyDo	4.3	4	-	5.0 / 5.0 / 4.3 / 4.0	TheyDo helps to scale journey and opportunity management across teams. Learn more about TheyDo
86	GhostDraft Studio	3.8	4	-	3.5 / 3.5 / 4.0 / 2.7	GhostDraft empowers insurers to create better customer experiences, greater efficiency and more agility through advanced CCM. Learn more about GhostDraft Studio
87	EasySend	5	3	-	5.0 / 5.0 / 4.7 / 5.0	Transform paper forms into digital workflows with EasySend, simplifying tasks and integrating with your software ecosystem. Learn more about EasySend
88	USAN Contact Suite for Amazon Connect	5	3	-	5.0 / 5.0 / 4.7 / 5.0	USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. Learn more about USAN Contact Suite for Amazon Connect
89	Fibotalk	5	3	-	5.0 / 4.7 / 5.0 / 4.5	Product analytics and engagement platform. Find most used features, friction points, users cohorts and application performance impact. Learn more about Fibotalk
90	Apteco PeopleStage	4.7	3	-	4.3 / 5.0 / 4.3 / 4.7	INSIGHT INTO ACTION Create, manage, and deliver automated, personalised marketing campaigns across your channels. Learn more about Apteco PeopleStage
91	Plotline	4.7	3	-	4.7 / 4.7 / 5.0 / 4.3	Plotline is an in-app engagement platform for consumer internet companies to improve activation, retention and monetization. Learn more about Plotline
92	UserExperior	4.3	3	-	4.7 / 4.7 / 4.0 / 5.0	A complete solution for analyzing digital experiences on your app. Learn more about UserExperior
93	Webtrekk	3.3	3	-	2.7 / 4.3 / 4.0 / 4.0	Digital intelligence cloud that helps businesses drive marketing pursuits basis customer-centric insights and analysis. Learn more about Webtrekk
94	Dynata Insights Platform	5	2	-	5.0 / 4.5 / 4.5 / 5.0	Dynata Insights Platform is a single end-to-end solution to address all your insights and advertising needs. Learn more about Dynata Insights Platform
95	Partenero	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Partenero is an easy-to-use, actionable, and customizable Customer Success tool. Learn more about Partenero
96	CXDeployer	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Customer Journey Mapping, Persona Mapping, Empathy Mapping, Business Model Canvas, Ideation Management, and Task Management. Learn more about CXDeployer
97	Quadient Customer Journey Mapping	4	2	-	4.0 / 4.0 / 5.0 / 4.0	Cloud based journey mapping tool that shows every customer touchpoint and allows for easy collaboration with your team in real time. Learn more about Quadient Customer Journey Mapping
98	CFN Insight	3.5	2	-	3.5 / 5.0 / 3.0 / 3.5	Helps you deliver a great customer experience through customer journey visualizations, team collaboration, and powerful reporting. Learn more about CFN Insight
99	IrisCX	5	1	-	5.0 / 0.0 / 5.0 / 0.0	A customer interaction platform that helps businesses provide virtual client support and generate insights about customer behavior. Learn more about IrisCX
100	Salesforce for Travel & Hospitality	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Streamline the journey and transform the destination experience with personalized service Learn more about Salesforce for Travel & Hospitality