Customer Journey Mapping Tools

https://www.capterra.com/customer-journey-mapping-tools-software/

Niches in this category - the functional product types blended into "Customer Journey Mapping Tools" (56)

Customer Data Platform & AI Personalization16 Customer Engagement & Cross-Channel Messaging Platform13 Customer Journey Mapping Software13 Digital Experience Analytics & Session Replay Platform11 Product & Digital Analytics Platform9 Marketing Automation Platform9 Voice of Customer & Experience Management Platform6 Marketing Attribution & Analytics Platform5 Customer Feedback & Text Analytics Platform5 CRM Software4 Customer Success Platform3 Survey & Questionnaire Software3 User Onboarding & Product Adoption Platform3 Product Management & Roadmapping Platform3 Customer Communications Management (CCM) Software2 Web Analytics Platform2 Where-to-Buy & Product Locator Software2 AI Chatbot & Conversational AI Platform2 Workflow Automation & BPM Platform2 Website Visitor Identification & Intent Platform1 Customer Engagement Platform for Restaurants & Local Businesses1 Digital Shelf Analytics & Ecommerce Intelligence1 Ecommerce Personalization & Recommendation Engine1 Market Research & Survey Analytics Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Customer Intelligence & Churn Analytics Platform1 Digital Adoption Platform (DAP)1 User Research & Usability Testing Platform1 In-Product Feedback & Bug Reporting Tool1 Co-Browsing & Visual Customer Support Platform1 Digital Receipt & Post-Purchase Engagement Platform1 User Feedback & Feature Request Management Platform1 Pharma & Life Sciences CRM1 Hospitality & Guest CRM1 Contact Center & Helpdesk Software1 Clienteling & Retail CRM1 Document & Content Management Software1 Customer Service AI Agent & Automation Platform1 Enterprise AI Search & Knowledge Management1 Business Intelligence & Augmented Analytics Platform1 Ecommerce Search, Merchandising & Product Discovery1 Online Whiteboard & Visual Collaboration Platform1 Client Onboarding & Customer Success Project Software1 Email Marketing Software1 Push Notification & Web Engagement Platform1 Popup, Optin & Conversion Optimization Tool1 Ecommerce Marketing Automation Platform1 Conversational Marketing & Chatbot Lead Capture1 Interactive Content & Quiz Builder1 Reputation & Review Marketing Platform1 Website Uptime & Synthetic Monitoring Platform1 Video & Async Qualitative Research Platform1 Application Performance Monitoring (APM) Platform1 TV, Radio & OTT Ad Attribution Platform1 Loyalty & Customer Engagement Platform1

140 products4 pages scraped of 4143 in category3 sponsored0 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
26	Glassbox	4.9	54	-	4.9 / 4.9 / 4.9 / 4.9	Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. Learn more about Glassbox
27	GetFeedback	4.6	53	-	4.7 / 4.5 / 4.5 / 4.1	GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
28	Indeemo	4.8	46	-	4.6 / 5.0 / 4.4 / 4.7	AI Powered end-to-end Video Research platform for understanding People, Products, Purchases and Experiences, deeper and at scale. Learn more about Indeemo
29	Heap	4.5	42	-	4.2 / 4.3 / 4.5 / 4.5	Heap is the only solution that shows you every action by every user on your product or site, then gives insight on what to fix and how. Learn more about Heap
30	INSIDE	4.6	41	-	4.5 / 4.5 / 4.4 / 4.5	Powerfront’s INSIDE™ is an AI-driven engagement platform that brings the personalization of in-store service to the digital world. Learn more about INSIDE
31	Pathmonk	4.7	40	-	4.5 / 4.8 / 4.6 / 4.7	AI-powered conversion optimization platform that personalizes website experiences in real-time based on visitor intent. Learn more about Pathmonk
32	Feedbackly	4.2	36	-	4.4 / 4.0 / 4.2 / 4.0	All-in-one feedback suite with omnichannel distribution, visual customization, and survey creation through the customer journey. Learn more about Feedbackly
33	icomm	4.7	34	-	4.3 / 5.0 / 4.3 / 4.4	Unleash the power of MKT automation with icomm: Notifications Hub, Smart Commerce AI, native integrations and strategic support. Learn more about icomm
34	WebEngage	4.5	32	-	4.4 / 4.5 / 4.3 / 4.3	WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified. Learn more about WebEngage
35	Leadoo	4.6	29	-	4.4 / 4.8 / 4.4 / 4.5	Leadoo, The Conversion Platform provides you with a complete set of tools and essential insights for converting your website visitors. Learn more about Leadoo
36	LogRocket	4.9	28	-	4.6 / 4.8 / 4.5 / 4.3	LogRocket combines session replay, error tracking, and product analytics – empowering software teams to create the ideal web and mobile Learn more about LogRocket
37	Planhat	4.6	28	-	4.5 / 4.7 / 4.6 / 4.5	Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Learn more about Planhat
38	ActiveTrail	4.4	28	-	4.5 / 4.6 / 4.2 / 4.4	ActiveTrail helps map the customer journey, automate interactions, and create personalized experiences for every contact. Learn more about ActiveTrail
39	Netcore Customer Engagement	4.5	26	-	4.3 / 4.4 / 4.4 / 4.4	A customer journey mapping tool to easily drag and drop and automate even the most complex user journeys across multiple channels. Learn more about Netcore Customer Engagement
40	Engage360	4.4	23	-	4.4 / 4.5 / 4.4 / 4.4	Vizury Engage360 is an AI-driven Omnichannel marketing platform that enables marketers to drive incremental conversions & conversations Learn more about Engage360
41	Meiro	4.9	22	-	4.6 / 4.8 / 4.9 / 4.8	Meiro is an AI-powered Customer Data Platform for Private Installations on Cloud & On-Premise Learn more about Meiro
42	Piwik PRO	4.6	21	-	4.2 / 4.2 / 4.4 / 4.2	Piwik PRO Analytics Suite is an advanced platform that provides a suite of modules centered on data analytics, activation, and privacy. Learn more about Piwik PRO
43	Smaply	4.4	20	-	4.0 / 4.5 / 3.8 / 3.9	Create journey management systems visualizing opportunities and pain points. Connect them and share maps with peers and clients. Learn more about Smaply
44	Pushwoosh	4.4	20	-	4.4 / 4.7 / 4.1 / 4.3	Map, automate, and optimize customer journeys across channels. Learn more about Pushwoosh
45	XEBO.ai	4.5	19	-	4.4 / 4.8 / 4.2 / 4.6	XEBO.ai is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery. Learn more about XEBO.ai
46	MikMak	4.7	18	-	4.2 / 4.6 / 4.2 / 4.2	MikMak provides eCommerce enablement and analytics software for multichannel brands to convert global customers. Learn more about MikMak
47	Zoho PageSense	4.5	17	-	4.9 / 4.1 / 4.8 / 4.6	Zoho PageSense, a Conversion Rate Optimization & Personalization platform, helps businesses make data-driven changes on their website. Learn more about Zoho PageSense
48	Custellence	4.4	17	-	4.4 / 4.4 / 4.1 / 4.4	The smart online tool for creating professional and powerful Customer Journey Maps that will improve your Customer Experience Learn more about Custellence
49	Selligent	4.6	15	-	4.3 / 4.5 / 4.7 / 4.7	Selligent is a multi-channel platform that blends insight and engagement to meet consumers' needs moment by moment. Learn more about Selligent
50	Vistaly	4.9	14	-	4.6 / 4.9 / 4.6 / 4.8	Vistaly is a customer discovery and prioritization platform for creating evidence-based roadmaps for high-performing teams. Learn more about Vistaly