LogRocket

Pros: Ever had a user report a bug that you cant replicate? Now you don't need to. Simply replay the users session with your app. Logs and all included. This is invaluable!

Cons: I have had some sessions not recorded or cut out too soon. But this is infrequent

Pros: Bughunting: Logrocket shows you the steps a customer makes. Therefore is easy to reproduce steps wich triggers an error

Cons: Replay speed can not be slowed down. A speed of .5 would be a welcome addition.

Pros: Able to look at real user sessions and pick out bugs.

Cons: What is represented in the session log is not a 100% true representation of what the user saw.

Pros: As a Product Manager, I am highly dependent on LogRocket on a daily basis. Providing deep insights into the data it collects through powerful visualizations and analytics for daily analysis and debugging

Cons: With most of my team being experienced in other tools, training them to use this was trouble. Additionally, until my team was experienced in using this tool, they needed one expert user to navigate this tool.

Pros: Logrocket allows you to view how people that visited your site interacted with all of your pages and the app you built. It's essential software if you want to improve the UX/UI of your website or tool. We use it with our designer, when we want to redesign landing pages, and also with our support team when a customer complaints about a bug and we can view his session and confirm where the bug is and solve it for him.

Cons: There's nothing I don't like about Logrocket. The only thing I would say is that it takes up a lot of energy for the computer to run, so if you have other programs running in the background, it could slow down your computer, or get a little buggy. But the value Logrocket provides far outweighs this con.

Pros: Does an excellent job in recording not only screen activity but network and location information.

Cons: the price between free and the next teir send to high. Also does not have a mobile version.

Pros: I like the fact that it record your session

Cons: It doesn't work so well over vpn because it asn't able to record the css aspect of our intranet dashboard. The document to enable it work better over VPN doesn't seem to be helpful are very hard to figure out.

Pros: Being able to have such insight into how our audience interacts with our website.

Cons: It doesn't have heatmaps, which I would have liked bundled with the other features

Pros: Makes it super easy to search for sessions, events, errors, etc

Cons: Still looking for something to dislike about it!

Pros: Super easy to configure, easy to navigate and to view user recordings.

Cons: I don't have anything specific. I know that there are some features like advanced statistics and insights but haven't tried it since we don't have a need for it currently. It would be good to try out for free.

Pros: I love the replay functionality and that I can see the network requests made by the users.

Cons: Nothing really, I like this software and like using it

Pros: We maintain a SaaS portal with 1000's of subscribers. Being able to replay a session enables us to spot user errors, or issues that effect the user experience and that is enormously helpful!

Cons: We have to use a separate product to manage the back end of our application and it would be helpful if we could use one solution to see both the client and the server side. LogRocket is without peer when it comes to monitoring the client side.

Pros: Ease of use, simple to install, and very valuable data

Cons: Pricing can be a bit steep on higher usage plans

Pros: It is really easy to take a look through recent sessions each day and understand where users are getting stuck and which issues we might need to solve urgently. My eng team also likes using it to debug when needed.

Cons: I'd love some more insights served up in a sort of report that isn't manual or doesn't require me to go do the digging myself.

Pros: The ability to isolate technical issues.

Cons: The UX is strong but could be more intuitive for non tech users.

Pros: Being able to view network requests out of the box is HUGE, followed closely by tracking Vuex mutations.

Cons: I'd like to be able to add avatars to users. Honestly there's not much I don't like.

Pros: LogRocket is an essential part of our business. We review it each morning to glean information about how the previous night of service went throughout our userbase and it catches things that users do not report more times than not.

Cons: There are some issues still with the ionic framework on ios, but I think this is more on safari than the LogRocket folks. But, they are all aware of it (LogRocket and Ionic) and I am hopeful a fix will be implemented.

Pros: Well you learn a lot about how your users behave and try to use your site in odd ways. You find yourself wondering who on earth would use a screen with such odd resolutions, and you force yourself to look at your application in I.E. 11.

Cons: Maybe optionally have it capture some specific XHR/Rest calls. Maybe show what tags are firing via GTM.

Pros: Log rocket was very simple to use. Our engineering team uses it on a weekly basis for bug catching and troubleshooting for our product. Also, other non-dev team members use Logrocket to troubleshoot as well. The interface was very intuitive.

Cons: I am very happy overall with Logrocket.

Pros: The ability to view customers user journeys allowed us to note common journeys amongst our database and be able to improve these areas.

Cons: We have reduced our session limit to only customers who have reached checkout to be captured into a session, if we were able to up the session limit at less of a cost that would help

Pros: We’ve had a great experience with LogRocket — we use it every day. It’s easy to navigate and critical to seeing how users interact across our site. One of the most affordable options to do so on the market.

Cons: Only thing we’d add is to have heat-mapping and more analytics—Which I understand they include at higher pricing levels.

Pros: It captures the user sessions really well. Extremely lightweight so no impact on your application performance. Helps us resolve production issues with valid data

Cons: They really need to work on mobile SDK and get the product ready to capture android and ios sessions