Customer Journey Mapping Tools

https://www.capterra.com/customer-journey-mapping-tools-software/

Niches in this category - the functional product types blended into "Customer Journey Mapping Tools" (56)

Customer Data Platform & AI Personalization16 Customer Engagement & Cross-Channel Messaging Platform13 Customer Journey Mapping Software13 Digital Experience Analytics & Session Replay Platform11 Product & Digital Analytics Platform9 Marketing Automation Platform9 Voice of Customer & Experience Management Platform6 Marketing Attribution & Analytics Platform5 Customer Feedback & Text Analytics Platform5 CRM Software4 Customer Success Platform3 Survey & Questionnaire Software3 User Onboarding & Product Adoption Platform3 Product Management & Roadmapping Platform3 Customer Communications Management (CCM) Software2 Web Analytics Platform2 Where-to-Buy & Product Locator Software2 AI Chatbot & Conversational AI Platform2 Workflow Automation & BPM Platform2 Website Visitor Identification & Intent Platform1 Customer Engagement Platform for Restaurants & Local Businesses1 Digital Shelf Analytics & Ecommerce Intelligence1 Ecommerce Personalization & Recommendation Engine1 Market Research & Survey Analytics Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Customer Intelligence & Churn Analytics Platform1 Digital Adoption Platform (DAP)1 User Research & Usability Testing Platform1 In-Product Feedback & Bug Reporting Tool1 Co-Browsing & Visual Customer Support Platform1 Digital Receipt & Post-Purchase Engagement Platform1 User Feedback & Feature Request Management Platform1 Pharma & Life Sciences CRM1 Hospitality & Guest CRM1 Contact Center & Helpdesk Software1 Clienteling & Retail CRM1 Document & Content Management Software1 Customer Service AI Agent & Automation Platform1 Enterprise AI Search & Knowledge Management1 Business Intelligence & Augmented Analytics Platform1 Ecommerce Search, Merchandising & Product Discovery1 Online Whiteboard & Visual Collaboration Platform1 Client Onboarding & Customer Success Project Software1 Email Marketing Software1 Push Notification & Web Engagement Platform1 Popup, Optin & Conversion Optimization Tool1 Ecommerce Marketing Automation Platform1 Conversational Marketing & Chatbot Lead Capture1 Interactive Content & Quiz Builder1 Reputation & Review Marketing Platform1 Website Uptime & Synthetic Monitoring Platform1 Video & Async Qualitative Research Platform1 Application Performance Monitoring (APM) Platform1 TV, Radio & OTT Ad Attribution Platform1 Loyalty & Customer Engagement Platform1

140 products4 pages scraped of 4143 in category3 sponsored0 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
101	TCS Customer Intelligence & Insights	5	1	-	5.0 / 5.0 / 5.0 / 5.0	An AI-driven customer analytics and real-time CDP solution that leverages data for actionable insights. Learn more about TCS Customer Intelligence & Insights
102	Onboard	5	1	-	5.0 / 5.0 / 4.0 / 0.0	Customer Onboarding Software for B2B SaaS. Automated checklists, project management and client visibility to onboard clients faster Learn more about Onboard
103	Exeevo Omnipresence	5	1	-	5.0 / 4.0 / 5.0 / 4.0	An omnichannel CRM life sciences platform built on Microsoft Cloud for healthcare. Learn more about Exeevo Omnipresence
104	Dynamics 365 Sales	5	1	-	3.0 / 0.0 / 3.0 / 0.0	Insights-based solution for sales acceleration designed to enable individualized selling at scale. Learn more about Dynamics 365 Sales
105	Adobe Journey Optimizer	5	1	-	5.0 / 0.0 / 5.0 / 0.0	Adobe Journey Optimizer empowers brands to deliver personalized, omnichannel experiences through real-time insights and automation. Learn more about Adobe Journey Optimizer
106	Qubriux	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Design and automate guest journeys with AI. Qubriux unifies touchpoints to turn first-time diners into high-yield, habit-based regulars Learn more about Qubriux
107	Easyence	4	1	-	4.0 / 5.0 / 4.0 / 0.0	Easyence is the only Customer Infastructure dedicated to data-driven retailers. Join 240+ businesses that use Easyence CDP and Apps ! Learn more about Easyence
108	Mapp Marketing Cloud	3	1	-	3.0 / 0.0 / 4.0 / 0.0	An insight-led customer experience platform that enhances the customer journey with real-time insights and cross-channel marketing. Learn more about Mapp Marketing Cloud
109	Cheetah Digital	3	1	-	3.0 / 2.0 / 4.0 / 4.0	Deliver intelligent cross-channel messaging with Cheetah Digital and meet your audience in the moments that matter most. Learn more about Cheetah Digital
110	Adobe Customer Journey Analytics B2B Edition	0	0	-	– / – / – / –	Unlock groundbreaking insights to elevate account and buying group experiences with Adobe Customer Journey Analytics B2B Edition. Learn more about Adobe Customer Journey Analytics B2B Edition
111	Skeepers Feedback Management	0	0	-	– / – / – / –	Our UGC solution for brands to capture feedback at any touchpoint in the customer journey and transform VoC into strategic activations. Learn more about Skeepers Feedback Management
112	Insightech	0	0	-	– / – / – / –	Insightech offers real-time unsampled session replay and behavioural analytics data to optimise your website experience for conversions Learn more about Insightech
113	XGen Ai	0	0	-	– / – / – / –	Cloud-based customer journey mapping tool that helps businesses manage product recommendations via artificial intelligence (AI). Learn more about XGen Ai
114	SankeyJourney	0	0	-	– / – / – / –	User journey analysis tool generating flow charts or sankey diagrams that help optimize retention, and conduct engagement analysis. Learn more about SankeyJourney
115	Pathmode	0	0	-	– / – / – / –	Pathmode is a cloud software that converts unstructured feedback into actionable specs for AI development and feature prioritization. Learn more about Pathmode
116	ChurnIQ	0	0	-	– / – / – / –	ChurnIQ - Out of the box subscriber insights & segmentation for retention strategies. Learn more about ChurnIQ
117	FullSession	0	0	-	– / – / – / –	A session recording and analytics software that aims to help SaaS and e-commerce companies understand their users' behavior. Learn more about FullSession
118	Touchpoint Dashboard	0	0	-	– / – / – / –	Journey management software that allows you to visualize your customer journey and collaborate with shareholders during the process. Learn more about Touchpoint Dashboard
119	smpl.	0	0	-	– / – / – / –	Omnichannel customer journey mapping platform designed to drive business growth and reward customer loyalty. Learn more about smpl.
120	Sprig	0	0	-	– / – / – / –	Sprig is a product experience insights platform that empowers you to build user-centric products people truly love. Learn more about Sprig
121	Aivie	0	0	-	– / – / – / –	Open source marketing automation with the convenience of a SaaS solution. Learn more about Aivie
122	Cadena.nuaio	0	0	-	– / – / – / –	Cadena.nuaio is a software that helps streamline customer journeys by automating communications across multiple channels. Learn more about Cadena.nuaio
123	Acquia Campaign Studio	0	0	-	– / – / – / –	Customer journey mapping platform that enables entrepreneurs to visualize and analyze customer experiences across all channels. Learn more about Acquia Campaign Studio
124	MarvelPixel	0	0	-	– / – / – / –	MarvelPixel is a platform for media buyers and e-commerce managers, offering insights to enhance attribution and campaign performance. Learn more about MarvelPixel
125	NetSpring	0	0	-	– / – / – / –	NetSpring brings the modeling flexibility & exploratory power of BI to self-service product analytics, working directly on any cloud DW Learn more about NetSpring