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Customer Journey Mapping Tools
https://www.capterra.com/customer-journey-mapping-tools-software/Niches in this category - the functional product types blended into "Customer Journey Mapping Tools" (56)
Customer Data Platform & AI Personalization16Customer Engagement & Cross-Channel Messaging Platform13Customer Journey Mapping Software13Digital Experience Analytics & Session Replay Platform11Product & Digital Analytics Platform9Marketing Automation Platform9Voice of Customer & Experience Management Platform6Marketing Attribution & Analytics Platform5Customer Feedback & Text Analytics Platform5CRM Software4Customer Success Platform3Survey & Questionnaire Software3User Onboarding & Product Adoption Platform3Product Management & Roadmapping Platform3Customer Communications Management (CCM) Software2Web Analytics Platform2Where-to-Buy & Product Locator Software2AI Chatbot & Conversational AI Platform2Workflow Automation & BPM Platform2Website Visitor Identification & Intent Platform1Customer Engagement Platform for Restaurants & Local Businesses1Digital Shelf Analytics & Ecommerce Intelligence1Ecommerce Personalization & Recommendation Engine1Market Research & Survey Analytics Platform1Competitive Intelligence & Market Monitoring Platform1Vertical Industry Analytics Platform1Customer Intelligence & Churn Analytics Platform1Digital Adoption Platform (DAP)1User Research & Usability Testing Platform1In-Product Feedback & Bug Reporting Tool1Co-Browsing & Visual Customer Support Platform1Digital Receipt & Post-Purchase Engagement Platform1User Feedback & Feature Request Management Platform1Pharma & Life Sciences CRM1Hospitality & Guest CRM1Contact Center & Helpdesk Software1Clienteling & Retail CRM1Document & Content Management Software1Customer Service AI Agent & Automation Platform1Enterprise AI Search & Knowledge Management1Business Intelligence & Augmented Analytics Platform1Ecommerce Search, Merchandising & Product Discovery1Online Whiteboard & Visual Collaboration Platform1Client Onboarding & Customer Success Project Software1Email Marketing Software1Push Notification & Web Engagement Platform1Popup, Optin & Conversion Optimization Tool1Ecommerce Marketing Automation Platform1Conversational Marketing & Chatbot Lead Capture1Interactive Content & Quiz Builder1Reputation & Review Marketing Platform1Website Uptime & Synthetic Monitoring Platform1Video & Async Qualitative Research Platform1Application Performance Monitoring (APM) Platform1TV, Radio & OTT Ad Attribution Platform1Loyalty & Customer Engagement Platform1
140 products4 pages scraped of 4143 in category3 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 51 | 4.7 | 12 | - | 4.5 / 4.5 / 4.4 / 4.4 | riyo.ai is a comprehensive analytics tool designed to help businesses analyze website performance and optimize conversion rates. Learn more about riyo.ai | |
| 52 | 4.5 | 12 | - | 4.3 / 4.5 / 4.6 / 4.2 | Power retail success in store and online. Learn more about Salesforce for Retail | |
| 53 | 4.3 | 12 | - | 4.5 / 4.6 / 4.2 / 4.2 | The Intouch Platform drives actionable insights from all customer touchpoints to align operational delivery with customer expectations. Learn more about Intouch Insight CX Platform | |
| 54 | 4.8 | 11 | - | 4.9 / 4.7 / 4.7 / 4.7 | EasyInsights is marketing attribution and data activation platform designed for performance marketers from the ground up. Learn more about EasyInsights | |
| 55 | 4.8 | 11 | - | 4.8 / 5.0 / 4.5 / 4.8 | Avion helps product teams reduce risk and break down complexity by building backlogs that are tightly bound to core user journeys. Learn more about Avion | |
| 56 | 4.4 | 11 | - | 4.3 / 4.6 / 4.5 / 4.4 | OvationCXM connects your entire ecosystem to create the customer journeys you need, using the services and partners you already have. Learn more about CXMEngine | |
| 57 | 3.9 | 11 | - | 3.9 / 3.3 / 4.1 / 3.6 | Marketing personalization platform with omnichannel data collection, customer profiles building, and analytics. Learn more about Sailthru | |
| 58 | 4.7 | 10 | - | 4.6 / 5.0 / 4.6 / 4.9 | INSIGHT INTO ACTION Online access to your data, insights, and campaigns for everyone who needs it. Learn more about Apteco Orbit | |
| 59 | 4.6 | 10 | - | 4.6 / 4.9 / 4.6 / 4.1 | With DemandJump you will see what consumers are doing, see what your competitors are doing, and see what you should be doing next. Learn more about DemandJump | |
| 60 | 4.6 | 10 | - | 4.3 / 4.6 / 4.3 / 4.4 | Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way Learn more about Inxide | |
| 61 | 4.8 | 9 | - | 4.2 / 4.8 / 4.7 / 4.3 | INSIGHT INTO ACTION Apteco FastStats® is the first part of your journey to a true understanding of your customers and prospects. Learn more about Apteco FastStats | |
| 62 | 4.6 | 9 | - | 4.2 / 4.7 / 4.9 / 4.5 | Centralpoint's recognized by Gartner as a Digital Experience Platform; for learning management, and career development Learn more about Centralpoint | |
| 63 | 5 | 8 | - | 4.6 / 5.0 / 4.8 / 4.8 | MFour Studio is a vertically integrated platform that provides businesses with survey + real-time app, web, and location consumer data. Learn more about MFour Studio | |
| 64 | 4.9 | 8 | - | 4.6 / 4.9 / 4.9 / 4.9 | Activity maps within Customer Intelligence 360 map out tasks, activities, & engagements that make up a broader customer journey. Learn more about SAS Customer Intelligence 360 | |
| 65 | 4.8 | 8 | - | 4.8 / 4.6 / 4.8 / 4.7 | Brandwise is an enterprise platform for consumer engagement, product digitization and personalized omnichannel campaigns. Learn more about Brandwise | |
| 66 | 4.6 | 8 | - | 4.5 / 4.6 / 4.5 / 4.4 | AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format. Learn more about Merren | |
| 67 | 4.4 | 8 | - | 4.5 / 4.2 / 4.3 / 4.5 | Canvanizer is a cloud-based tool that lets teams create, share, and brainstorm business model canvases and templates to develop ideas. Learn more about Canvanizer | |
| 68 | 4.9 | 7 | - | 4.7 / 4.6 / 4.9 / 4.7 | LumisXP is a platform that creates unique digital experiences with hyper-personalization, offering autonomy to create, edit, and manag Learn more about LumisXP | |
| 69 | 4.7 | 7 | - | 4.7 / 5.0 / 4.9 / 4.5 | cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements. Learn more about cxomni | |
| 70 | 4 | 7 | - | 4.1 / 4.3 / 3.9 / 3.9 | Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Learn more about Wigzo | |
| 71 | 3.4 | 7 | - | 3.7 / 3.9 / 3.4 / 3.7 | Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc. Learn more about PowerReviews | |
| 72 | 4.8 | 6 | - | 4.7 / 5.0 / 5.0 / 5.0 | Cinch is a marketing automation platform—built on an enterprise-level customer data platform. Learn more about Cinch | |
| 73 | 4.8 | 6 | - | 4.8 / 5.0 / 4.3 / 4.8 | Engage with customers across Email, SMS, Whatsapp, Push notifications, and more with advanced segmentation & omnichannel user workflows Learn more about Growlytics | |
| 74 | 5 | 5 | - | 4.8 / 4.8 / 4.8 / 4.7 | Twik automatically personalizes websites to increase Sales and Revenue and creates an engaging experience for all - automatically. Learn more about Twik | |
| 75 | 4.8 | 5 | - | 4.8 / 4.8 / 4.8 / 4.6 | Multi-touch attribution, integrated with Google Analytics. Actionable insights for E-commerce. Free Health Check possible. Learn more about Odyssey Attribution |