Intouch Insight CX Platform

Pros: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.

Cons: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.

Pros: Enables me to get up to date information that I can build depending on what I want to do with the information. I am able to create reports, graphs and Data specific to my needs, at the touch of a mouse, easy to use and easy to review.

Cons: Not much... I really like the fact that after receiving the instruction folder I could easily use the software. it is just that easy.

Pros: The Customer Service is fantastic. Response times are quick and the Team goes above and beyond to help.

Cons: The web interface could use some updating. Some parts can be difficult to navigate.

Pros: -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong

Cons: -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay

Pros: The ability to access and engage with the platform, and communicate with Intouch staff.

Cons: The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.

Pros: Has every major feature a chain of 100+ retail locations needs, at a reasonable price.

Cons: Some awkward steps in production were pointed out by us, and to their credit, InTouch Insight improved the product within a couple of months.

Pros: Having everything I need at my fingertips in a simple intuitive platform. Tha ability to retrieve and store the data I need.

Cons: I really don't have any cons. Perhaps a bit more flexibility in how the views are set up and maybe just a bit more clarity on a couple of items.

Pros: Very easy to understand, navigate, and use. Any time I have had an issue I get quick and complete assistance from my account manager.

Cons: It is far too costly to update, change, or create new surveys. I did not proceed, even though I am happy with the services I am receiving for another group.

Pros: On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.

Cons: With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.