All categories
Niches in this category - the functional product types blended into "Knowledge Base" (84)
Contact Center & Helpdesk Software56CRM Software50Knowledge Base & Wiki Software44Enterprise AI Search & Knowledge Management16Process Documentation & SOP Training Platform11Customer Service AI Agent & Automation Platform11IT Service Management (ITSM) Platform8Sales Content & Document Tracking Platform7Digital Adoption Platform (DAP)7ERP Suite7AI Chatbot & Conversational AI Platform5AI Sales Assistant & Revenue Intelligence4Business Management Suite for SMBs4Partner Relationship Management (PRM)3Online Community & Discussion Platform3Corporate Learning Management System (LMS)3Field Service Management Software3Shared Inbox & Collaborative Email Platform3All-in-One Team Collaboration Suite2Marketing Automation Platform2Insurance Agency Management & CRM2Live Chat & Website Messaging Software2Employee Intranet & Digital Workplace Platform2Higher Education & Admissions CRM2Client Portal & Document Collection Platform2Work Management & Team Task Collaboration Platform2Learning Experience Platform (LXP)2Conversational Marketing & Chatbot Lead Capture2Government & Citizen Engagement CRM2Field Sales & Route Management Software2Digital Sales Room & Buyer Engagement Platform2AI Agent Builder & Orchestration Platform2IT Operations & AIOps Platform2Construction & Contractor Sales CRM2Customer Feedback & Text Analytics Platform2Conversation Intelligence & Speech Analytics2Employee Engagement & Survey Platform1Professional Services Automation (PSA) Software1Telecom & Subscription Service Billing Software1Industry-Specific Vertical Business Software1Lead Capture & Lead Management Software1Real Estate CRM1Automotive Dealer CRM & DMS1Pharma & Life Sciences CRM1Sales Performance & Incentive Compensation Software1No-Code / Low-Code Application Platform1Policy & Procedure Management Software1Third-Party / Vendor Risk Management Software1Compliance Training & LMS1Retail & Multi-Unit Operations Execution Software1Workflow Automation & BPM Platform1Presentation Management & Template Automation1Public Records & FOIA Request Management Software1Product Management & Roadmapping Platform1Qualitative Research & Data Analysis Platform1Ecommerce Marketing Automation Platform1Product Information Management (PIM) Software1Employee Shift Scheduling & Workforce Management Software1CMMS & Maintenance Scheduling Software1Senior Living & Care Community CRM1AEC Firm Business Development CRM1Q&A, Reviews & UGC Conversion Platform for Ecommerce1Core HR / HRIS Suite1Customer Communications Orchestration & Omnichannel Inbox1Catering & Banquet Event Management Software1Web Content Management System (WCMS) / Digital Experience Platform1Headless / API-First CMS1Interactive Content Experience Platform1Hotel Channel Manager & Distribution Platform1Sales Training & Readiness Platform1Skills & Competency Management Platform1Talent Management & Performance Suite1Asset & Equipment Tracking Software1Technical & Scientific Computing Software1Marketing Attribution & Analytics Platform1eLearning Authoring Tool1Ecommerce Search, Merchandising & Product Discovery1AR Remote Assistance & Visual Field Support Platform1Digital Asset Management (DAM) Software1Government Meeting & Agenda Management Software1Document & Content Management Software1IT/HR Service Desk AI Assistant1Mortgage & Loan Origination CRM1IT Asset Management (ITAM) Platform1
305 products7 pages scraped of 7310 in category7 sponsored23 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | Zoho Desk AdShortlist | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base. Learn more about Zoho Desk |
| 2 | Freshservice AdShortlist | 4.5 | 704 | 84% | 4.6 / 4.6 / 4.3 / 4.4 | Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search. Learn more about Freshservice |
| 3 | Freshdesk AdShortlist | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk |
| 4 | 4.3 | 27 | - | 4.3 / 4.7 / 4.5 / 4.2 | BlueSpice is the perfect business knowledge base solution with powerful search, real-time collaborative editing and notifications. Learn more about BlueSpice | |
| 5 | Aha! Ad | 4.7 | 561 | 88% | 4.4 / 4.8 / 4.6 / 4.6 | Aha! Knowledge is the AI-powered product information hub — share all of your documents in a central place. Learn more about Aha! |
| 6 | Elium Ad | 4.8 | 41 | - | 4.7 / 4.9 / 4.5 / 4.5 | Elium brings AI-powered knowledge management to global operations or customer services. Integrated, secure, flexible and scalable. Learn more about Elium |
| 7 | 4.6 | 83 | - | 4.4 / 4.8 / 4.3 / 4.4 | Our learning management system including quiz function is intended to be mobile from day 1. This is also reflected in the usability. Learn more about keelearning | |
| 8 | 4.4 | 18,781 | - | 4.0 / 4.1 / 4.4 / 4.0 | Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. Learn more about Salesforce Sales Cloud | |
| 9 | 4.6 | 6,029 | - | 4.5 / 4.4 / 4.5 / 4.3 | Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date. Learn more about monday.com | |
| 10 | Dynamics 365 Shortlist | 4.4 | 5,820 | - | 4.1 / 4.2 / 4.3 / 4.1 | Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. Learn more about Dynamics 365 |
| 11 | Connecteam Shortlist | 4.6 | 5,189 | - | 4.7 / 4.6 / 4.5 / 4.5 | Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from. Learn more about Connecteam |
| 12 | Zendesk Suite Shortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. Learn more about Zendesk Suite |
| 13 | Confluence Shortlist | 4.5 | 3,680 | - | 4.3 / 4.3 / 4.4 / 4.3 | Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed. Learn more about Confluence |
| 14 | LiveAgent Shortlist | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent |
| 15 | Odoo Shortlist | 4.2 | 1,306 | - | 4.0 / 3.9 / 4.2 / 4.1 | Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more. Learn more about Odoo |
| 16 | 4.5 | 1,133 | - | 4.4 / 4.3 / 4.4 / 4.0 | Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. Learn more about Intercom | |
| 17 | Bitrix24 Shortlist | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. Learn more about Bitrix24 |
| 18 | TeamSupport Shortlist | 4.5 | 848 | 82% | 4.4 / 4.5 / 4.3 / 4.4 | Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport |
| 19 | Salesforce Service Cloud Shortlist | 4.5 | 824 | - | 4.1 / 4.3 / 4.4 / 4.2 | Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. Learn more about Salesforce Service Cloud |
| 20 | JIRA Service Management Shortlist | 4.5 | 769 | - | 4.2 / 4.3 / 4.5 / 4.3 | ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Learn more about JIRA Service Management |
| 21 | Apptivo Shortlist | 4.4 | 708 | - | 4.2 / 4.7 / 4.3 / 4.7 | Online CRM system that enables businesses to manage sales, marketing activities, contacts, leads, quotes, invoices, and more. Learn more about Apptivo |
| 22 | Guru Shortlist | 4.8 | 639 | 95% | 4.8 / 4.8 / 4.8 / 4.8 | The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically. Learn more about Guru |
| 23 | SolarWinds Service Desk Shortlist | 4.6 | 577 | 85% | 4.6 / 4.6 / 4.4 / 4.5 | Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support. Learn more about SolarWinds Service Desk |
| 24 | 4.1 | 524 | - | 4.0 / 4.0 / 4.1 / 4.1 | Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM | |
| 25 | SysAid Shortlist | 4.5 | 517 | 85% | 4.5 / 4.5 / 4.5 / 4.5 | SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Learn more about SysAid |