Guru

Pros: Easy of implementation, ease of use. Also easy to modify, customize and use. customer support is also good.

Cons: Moving cards around. Somewhat not too intuitive. Reports of usage also need some work. Overall it is a quality product.

Pros: It is easy to learn and even easier to begin using! The simplicity of the software and being able to share it in different formats has been very helpful. Friendly user interface.

Cons: Nothing really, except that I really can get confused saving the newly created guru in the right space to be found by others. Very minor item.

Pros: It's useful for sharing information internally. We use Guru Cards as a secure source of truth for pricing, feature availability, and more.

Cons: I want it to be more customizable and interconnected from one card to another. I prefer using Google Sites.

Pros: The ability to create pages easily and find cards is very useful. I use Guru very often in my day-to-day.

Cons: It would be nice to be able to sort cards by type/category more easily. My organization has had an influx of new cards made and it can be difficult to sift through them.

Pros: Guru in very easy to use and takes little to no training. It is very east to share files and links through Guru and it can integrate with many popular CRM programs.

Cons: I haven't ran into any issues yet but I will be sure to update my review if we do run into any issues.

Pros: Ease of use. I like the flexibility. I.like the comprehensiveness. Though new to the product it has helped

Cons: I havent had any negative experiences yet with this product especially since i am new to this company

Pros: I like how user-friendly the interface is and how easy to use the Guru itself, it makes me want to use it more often or even share it to a friend.

Cons: Maybe the security for me. Don't get me wrong though their security is good enough but there's so many rooms for improving their security services.

Pros: Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every process-outsourced business. Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely. By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it.

Cons: Guru's accessibility and openness have also made it 'too open' yet "too small" in my perspective. While this barely states that this is an onset compared to the good things that Guru has, it does complicate its use on an effective degree. Enough to confuse its users by being too available for its users. In a simpler sense, creators can simply create more and more cards, enough to confuse both beginner and tenured agents in the company. This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes through.

Pros: Adaptability! My team and I are able to use the platform for entirely different needs but still house all of our information together. It's incredible.

Cons: Tech bugs are always an issue with me. I constantly have a running list of tech fixes that need to be improved upon.

Pros: It’s very practical, intuitive, and complete. It helps with everything from basic tasks to more complex ones

Cons: At times, the system feels a little heavy and may take some extra time to fully load, but it is manageble.

Pros: What I liked most Is that Guru helps streamline the guidelines information, It makes access to the needed information much more easy.

Cons: It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail.

Pros: It's pretty simple and intuitive. I just started using it and didn't needed a long introduction or tutorial, it all just flows, which is a pro when you use a tool like this.

Cons: There's too much information on every search, sometimes it gets hard to find something, even when you know it's there. I know we have the filters, but that feels a little too complicated.

Pros: I like the fact that it forces transparency. A Google doc can be privated between a single person, a group, a team, or a department. A Guru card is available to an entire organization - to my knowledge, there's no reason to actually private a card. Or, at least, I haven't seen it in the four years I've been using the card.

Cons: The search functionality when there are many cards within an organization is typically extremely lackluster. It's never as specific as I need it to be, and it can even pull up cards that are completely irrelevant. Very frustrating.

Pros: What I like most about Guru is how easy to use it, it's just like Google, search using a keyword and the most relevant results will be shown.

Cons: I don't see any problems with Guru, sometimes Guru is just loading slowly but I think it's because of the internet here in the office since they capped it at 2mbps HAHAHA.

Pros: Guru is a valuable and efficient knoweldge base that my team and I can easily access to quickly find the resources we need to perform our roles well.

Cons: Sometimes it may take a few searches to find a card if you don't remember the title of it. Generally, though, Guru has been exceptionally easy and intuitive to navigate.

Pros: Reliable, with lots of possibilities in the documentation creation process, never saw it getting it's service down for any reason. Easy to update and share new information with the team. A incredible source for documentation, as we primarily use it on Support.

Cons: The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted.

Pros: This site is incredibly helpful—it has all the forms and guidelines you need in one convenient place. It's well-organized, easy to navigate, and a huge time-saver. Highly recommend for anyone needing quick access to essential documents!

Cons: Guru is a helpful knowledge management platform, especially for organizing internal documentation and making information easily accessible across teams. However, there are a few drawbacks worth noting: Search Limitations: The search function can be inconsistent at times, especially if content isn’t well-tagged. Finding specific information may require digging through multiple cards.

Pros: Rialble and have all the info needed. You can rely every thing regarding on how to solve the clients issue.

Cons: None, because it has everything that I need to do my job. If there's real time issue it will be posted there real time.

Pros: Guru makes it easy to find accurate, up-to-date information quickly. It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned. It is especially valuable for onboarding new team members and reducing repetitive questions across the team.

Cons: The search can sometimes bring up too many similar results, and if cards are not well-tagged, it can take extra time to find exactly what you need. Improving filtering and making search a bit smarter would make it nearly perfect.

Pros: Guru card is easily giving us the correct resource based on the key word and we just have to be really mindful of the words that are being used and thorough navigation on the system.

Cons: Sometimes resources can be found inside another resource. So we just need to be specific and good at looking inside the resources

Pros: Really clear organizational structure. Verification allows an easy way to check information validity and recency.

Cons: Guru has worked very well for most of our use-cases. The AI features are still rudimentary but that's not Guru's strongest point in our perspective.

Pros: What I liked most about Guru is how seamlessly it integrates into daily workflows, making it easy to access accurate, verified information without having to switch tabs or dig through outdated documentation. Its browser extension and Slack integration allow teams to quickly find and trust the answers they need, right when they need them. The verification feature ensures that content stays current, which builds confidence across teams—especially in fast-moving environments like customer support or sales. Overall, it turns knowledge management from a chore into a real productivity boost.

Cons: What I liked least about Guru is that it can be difficult to get full team adoption, especially if people are used to other tools like Google Docs or Confluence. Organizing content at scale can also become a challenge without a clear taxonomy or ownership strategy. Additionally, some advanced features are locked behind higher pricing tiers, which may not be ideal for smaller teams.

Pros: GURU is a wonderful and organized invention for making important information about workflows available.

Cons: Many cards with the same subject; it should be possible to include the same subjects in a single card.