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Customer Journey Mapping Tools
https://www.capterra.com/customer-journey-mapping-tools-software/Niches in this category - the functional product types blended into "Customer Journey Mapping Tools" (56)
Customer Data Platform & AI Personalization16Customer Engagement & Cross-Channel Messaging Platform13Customer Journey Mapping Software13Digital Experience Analytics & Session Replay Platform11Product & Digital Analytics Platform9Marketing Automation Platform9Voice of Customer & Experience Management Platform6Marketing Attribution & Analytics Platform5Customer Feedback & Text Analytics Platform5CRM Software4Customer Success Platform3Survey & Questionnaire Software3User Onboarding & Product Adoption Platform3Product Management & Roadmapping Platform3Customer Communications Management (CCM) Software2Web Analytics Platform2Where-to-Buy & Product Locator Software2AI Chatbot & Conversational AI Platform2Workflow Automation & BPM Platform2Website Visitor Identification & Intent Platform1Customer Engagement Platform for Restaurants & Local Businesses1Digital Shelf Analytics & Ecommerce Intelligence1Ecommerce Personalization & Recommendation Engine1Market Research & Survey Analytics Platform1Competitive Intelligence & Market Monitoring Platform1Vertical Industry Analytics Platform1Customer Intelligence & Churn Analytics Platform1Digital Adoption Platform (DAP)1User Research & Usability Testing Platform1In-Product Feedback & Bug Reporting Tool1Co-Browsing & Visual Customer Support Platform1Digital Receipt & Post-Purchase Engagement Platform1User Feedback & Feature Request Management Platform1Pharma & Life Sciences CRM1Hospitality & Guest CRM1Contact Center & Helpdesk Software1Clienteling & Retail CRM1Document & Content Management Software1Customer Service AI Agent & Automation Platform1Enterprise AI Search & Knowledge Management1Business Intelligence & Augmented Analytics Platform1Ecommerce Search, Merchandising & Product Discovery1Online Whiteboard & Visual Collaboration Platform1Client Onboarding & Customer Success Project Software1Email Marketing Software1Push Notification & Web Engagement Platform1Popup, Optin & Conversion Optimization Tool1Ecommerce Marketing Automation Platform1Conversational Marketing & Chatbot Lead Capture1Interactive Content & Quiz Builder1Reputation & Review Marketing Platform1Website Uptime & Synthetic Monitoring Platform1Video & Async Qualitative Research Platform1Application Performance Monitoring (APM) Platform1TV, Radio & OTT Ad Attribution Platform1Loyalty & Customer Engagement Platform1
140 products4 pages scraped of 4143 in category3 sponsored0 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 126 | 0 | 0 | - | – / – / – / – | Create living, data-driven journey maps to help design world-class customer experiences. Learn more about JourneyTrack | |
| 127 | 0 | 0 | - | – / – / – / – | Untitled helps teams identify visitors, enrich data, improve attribution, and increase conversions from existing traffic. Learn more about Untitled | |
| 128 | 0 | 0 | - | – / – / – / – | Build end to end journeys and automate precise engagement with accounts and their buying groups with the assistance of AI Learn more about Adobe Journey Optimizer B2B Edition | |
| 129 | 0 | 0 | - | – / – / – / – | A powerful customer experience platform to build your Customer Journey Maps, manage CX Programs and integrate your VoC data. Learn more about Cemantica | |
| 130 | 0 | 0 | - | – / – / – / – | Evaluate how the people experience the speed of your website, then identify the root causes and the impact on your business Learn more about appYuser | |
| 131 | 0 | 0 | - | – / – / – / – | Customer Decision Hub provides an “Always-On Brain” for your business – unifying your data, analytics, and channels. Learn more about Pega Customer Decision Hub | |
| 132 | 0 | 0 | - | – / – / – / – | Flowize is a digital transformation platform that integrates data, automates processes, and enables personalized communication Learn more about Flowize | |
| 133 | 0 | 0 | - | – / – / – / – | A SaaS platform to improve customer experience by analyzing customer emotions in written reviews. Learn more about Qemotion | |
| 134 | 0 | 0 | - | – / – / – / – | Boost your customer empathy and qualitative research efficiency with EthOS. Learn more about EthOS | |
| 135 | 0 | 0 | - | – / – / – / – | Marketing Star automates campaigns for small and medium businesses across email, SMS, WhatsApp, QR codes, and web forms. Learn more about Marketing Star | |
| 136 | 0 | 0 | - | – / – / – / – | Everwin CXM enables businesses to improve customer relationship management by building loyalty and increasing customer satisfaction. Learn more about Everwin CXM | |
| 137 | 0 | 0 | - | – / – / – / – | Customer journey mapping tool in Japanese that enables LINE marketers, influencers, and salespeople to attract more customers and fans. Learn more about MicoCloud | |
| 138 | 0 | 0 | - | – / – / – / – | We are a Customer Intelligence Platform built to enrich & activate first-party data for CDPs & brands for at-scale personalization. Learn more about Scuba | |
| 139 | 0 | 0 | - | – / – / – / – | Kitewheel delivers AI driven, omni-channel customer experiences in real time. Learn more about Kitewheel | |
| 140 | 0 | 0 | - | – / – / – / – | Actionable business insights and reports that help to increase in-store revenue. Learn more about Pygmalios Analytics |