Rating
5.0
3 reviews
Categories
9
Founded
1989
Employees
220
USAN Contact Suite and Amazon Connect provide the industry’s most reliable and innovative cloud contact center platform. Move from premises-based technology to modern capabilities like unified omnichannel routing, smart self-service, outbound campaign management, and more.
Ad spend / mo
$4K
61 paid keywords
Paid visits / mo
354
Organic keywords
52
Organic visits / mo
231
Authority
23
476 ref domains
Creatives run
95
as USAN
Active now
21
last 14 days
Advertising since
Feb 2024
2+ yrs running
Last seen
today
still active
The shared messaging across Customer Service AI Agent & Automation Platform advertisers - the validated angles to copy. See the niche →
(3 reviews)
Pros: Me ha gustado su accesibilidad y facilidad de uso.
Cons: Quizá podría mejorar en diversidad de funciones.
Nerea O. · Educadora · Education Management · May 25, 2023
My overall experience was fantastic and it is really a good benefit especially to users because it has helped connections much faster and easier than before. Never encountered any problems at all and I think it's worth trying to get the services we need to have.
Pros: The product is very easy to use and it has helped a lot of consumers with their needs. I would say that It will a good benefit to everyone. It is the most important thing because users are always looking for answers to their problems especially when it comes to errors or troubleshooting.
Cons: I think there's nothing wrong the product and it's all good. Maybe if there will be a problem, that's going to be something to do with the connection but so far, I really liked this software.
Donabel R. · Accounts Manager · Real Estate · December 14, 2022
| Category | Page | Rank | Placement |
|---|---|---|---|
| Cloud Communication Platform | 1 | 7 | Ad |
Domain confidence 97%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| customer experience news | $10.28 | 1 | 55.2% | usan.com/state-of-ai-cx-2026 |
| call center solutions | $32.32 | 3 | 17.7% | usan.com/contact-center-software |
| www.nextiva.com | $17.81 | 1 | 12.5% | usan.com/ |
| contact center virtual | $14.28 | 2 | 2.6% | usan.com/ |
| salesforce voip | $40.69 | 1 | 2.1% | usan.com/ |
| leadsie | $8.50 | 3 | 2.0% | usan.com/ai-contact-analytics-g-ads-contact-center-analytics-software |
| cognizant technology solutions us corporation | $4.56 | 1 | 1.4% | usan.com/contextualize-contact-center-software |
| amazon connect outbound campaigns | $9.40 | 1 | 1.2% | usan.com/campaign-contact-center-software |
| amazon connect agent workspace | $9.05 | 1 | 1.2% | usan.com/contextualize-contact-center-software |
| contact center teams | $19.61 | 1 | 1.0% | usan.com/contact-center-software |
| cgnizant | $4.95 | 1 | 0.5% | usan.com/contextualize-contact-center-software |
| aws call center | $9.63 | 3 | 0.5% | usan.com/aws-ccaas |
| cognizant technology solutions inc | $3.26 | 1 | 0.4% | usan.com/categorize-contact-center-software |
| contact center innovations | $15.18 | 1 | 0.4% | usan.com/contact-center-software |
| customer service class activities | $3.45 | 1 | 0.3% | usan.com/google-unlocking-cx-transformation |
Analyze 100% of Calls
Auto QA for Call Centers — Discover real-time CX trends and improve outcomes with post-call AI analysis. Surface hidden intents and automate agent coaching with Gen AI insights.
https://www.usan.com
Track Agent Performance
Contact Center Analytics — Discover real-time CX trends and improve outcomes with post-call AI analysis. Go beyond QA sampling—analyze all calls and create data-driven training plans.
https://www.usan.com
USAN Connect Optimization - Contact Us
USAN: Automated calls & chatbots for easy, enhanced customer interactions.
https://www.usan.com
Free Customer Journey Guide - Customer Experience Insights
Learn digital customer experience best practices via our free guide. Download yours! Stay ahead with digital CX transformation tips.
https://www.usan.com
Contact Center Analytics - Auto QA for Call Centers
Discover real-time CX trends and improve outcomes with post-call AI analysis. Go beyond QA sampling—analyze all calls and create data-driven training plans.
https://www.usan.com
Contact suite allowed us to realize that "one pane of glass" solution where multiple tools my agents were using could be brought to their finger tips. It also allowed us to provide a data rich handoff from the IVR to the agent so they had the context of the call.
Pros: Contact Suite made our jump to the cloud and the integration of Amazon Connect a very simple process. They also provided timely and cost-effective professional services to connect data to third party or proprietary systems where my IT team lacked bandwidth and requisite knowledge.
Cons: The user interface isn't "sexy" but it extremely customizable and flexible by a business-level administrator.
Terry L. · Director of Customer Experience · Education Management · November 18, 2021
| 1 |
| 8 |
Ad |
| Contact Center | 1 | 11 | Ad |
| Customer Journey Mapping Tools | 3 | 16 | - |
| IVR | 4 | 33 | - |
| Conversational AI Platform | 6 | 19 | - |
| Live Chat | 7 | 34 | - |
| Customer Service | 8 | 36 | - |
| Artificial Intelligence | 10 | 1 | - |
