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Cloud Communication Platform
https://www.capterra.com/cloud-communication-platform-software/Niches in this category - the functional product types blended into "Cloud Communication Platform" (58)
Business VoIP & Cloud Phone System30Unified Communications (UCaaS) Platform24Contact Center & Helpdesk Software20CPaaS / Messaging API Platform18SMS & Mobile Messaging Marketing Platform17Customer Engagement & Cross-Channel Messaging Platform14AI Chatbot & Conversational AI Platform9Sales Engagement & Dialer Platform7Video Conferencing & Web Meeting Software7Customer Communications Orchestration & Omnichannel Inbox6Team Chat & Business Messaging Platform5Cloud AI/ML API & Developer Services5WhatsApp Business Messaging & Marketing Platform5Video Calling & Conferencing API/SDK4SIP Trunking & Virtual Phone Number Provider4Customer Service AI Agent & Automation Platform3Work Management & Team Task Collaboration Platform3Conversational & Messaging CRM3Customer Communications Management (CCM) Software3Conversation Intelligence & Speech Analytics2CRM Software2Microsoft Teams Voice & Direct Routing Platform2Workflow Automation & BPM Platform2Mass Notification & Critical Event Management Platform2Customer Data Platform & AI Personalization2All-in-One Team Collaboration Suite2Secure Encrypted Messaging & Collaboration Platform2AI Voice Agent & Voicebot Platform2Live Chat & Website Messaging Software2MQTT Broker & IoT Messaging Middleware1Member & Association Management Software1No-Code / Low-Code Application Platform1Whistleblowing & Case Management Software1Business Intelligence & Augmented Analytics Platform1Social Media Management & AI Content Platform1Client Portal & Document Collection Platform1Online Office Suite & Document Collaboration1Employee Communication App for Frontline & Deskless Workers1Remote Desktop & Screen-Sharing Support Tool1AR Remote Assistance & Visual Field Support Platform1Digital Sales Room & Buyer Engagement Platform1Online Community & Discussion Platform1Meeting Management & Agenda Software1ETL, Data Integration & Pipeline Platform1Scheduling SDK & Calendar API Platform1Text-to-Pay & Conversational Payment Platform1Co-Browsing & Visual Customer Support Platform1Patient Engagement & Communication Platform1Personalized Video Marketing & Sales Video Platform1Auto Dialer & Outbound Call Center Platform1Hotel Guest Messaging & Communication Platform1Network Monitoring & Management Software1Carrier Softswitch & VoIP Billing Platform1Court & Justice Agency Case Management System1Professional Services Automation (PSA) Software1Voice Broadcasting & Robocall Platform1Business Management Suite for SMBs1Employee Engagement & Survey Platform1
218 products5 pages scraped of 5221 in category8 sponsored15 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | 4.3 | 4 | - | 4.0 / 4.3 / 4.3 / 4.7 | Elixir Cloud is the modern, scalable CCM platform for reaching more people with better comms — and way less effort. Learn more about Elixir Cloud | |
| 2 | Wildix Ad | 4.7 | 209 | 88% | 4.6 / 4.6 / 4.6 / 4.2 | Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations. Learn more about Wildix |
| 3 | 3CX AdShortlist | 4.4 | 465 | - | 4.4 / 4.1 / 4.4 / 4.3 | 3CX is a cloud communications solution for telephony, video conferencing, live chat & mobile apps. Get it for free! Learn more about 3CX |
| 4 | Ultatel Cloud Business Phone System AdShortlist | 4.7 | 41 | - | 4.6 / 4.9 / 4.6 / 4.8 | AI-powered cloud communications with voice, SMS, chat, video & CRM integrations—plus white-glove onboarding and unmatched 24/7 support. Learn more about Ultatel Cloud Business Phone System |
| 5 | Avochato Ad | 4.7 | 135 | 85% | 4.7 / 4.8 / 4.5 / 4.6 | SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. Learn more about Avochato |
| 6 | Twilio AdShortlist | 4.4 | 502 | - | 4.1 / 4.0 / 4.5 / 4.2 | Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. Learn more about Twilio |
| 7 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. Learn more about USAN Contact Suite for Amazon Connect | |
| 8 | Ringover AdShortlist | 4.7 | 869 | 88% | 4.8 / 4.6 / 4.6 / 4.5 | Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. Learn more about Ringover |
| 9 | 4.7 | 17,553 | 88% | 4.6 / 4.3 / 4.6 / 4.6 | Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location. Learn more about Google Workspace | |
| 10 | 4.6 | 14,575 | 85% | 4.6 / 4.4 / 4.5 / 4.5 | With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. Learn more about Zoom Workplace | |
| 11 | Webex Suite Shortlist | 4.4 | 7,401 | - | 4.3 / 4.2 / 4.3 / 4.2 | Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. Learn more about Webex Suite |
| 12 | 4.4 | 2,987 | - | 4.2 / 4.3 / 4.3 / 4.2 | Wrike is a cloud communication platform with a live editor, @mentions, custom fields, messaging app integrations, and more. Learn more about Wrike | |
| 13 | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. Learn more about LiveAgent | |
| 14 | Bitrix24 Shortlist | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | Bitrix24 is #1 free cloud communication and collaboration platform used by 15 million companies. Cloud, mobile, open source. Learn more about Bitrix24 |
| 15 | GoTo Connect Shortlist | 4.5 | 668 | 82% | 4.4 / 4.5 / 4.5 / 4.4 | GoTo makes IT and business communication easy so its customers can do what matters most. Learn more about GoTo Connect |
| 16 | 4.2 | 459 | - | 4.5 / 4.1 / 4.1 / 4.0 | The cloud call center software trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM in minutes. Learn more about Aircall | |
| 17 | 4.5 | 351 | 81% | 4.5 / 4.4 / 4.4 / 4.5 | Textedly is an SMS marketing tool that helps businesses boost communication and revenue with automated bulk texting features. Learn more about Textedly | |
| 18 | Kixie PowerCall Shortlist | 4.6 | 294 | 88% | 4.7 / 4.7 / 4.6 / 4.6 | Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. Learn more about Kixie PowerCall |
| 19 | 4.2 | 283 | - | 4.1 / 3.9 / 4.2 / 3.8 | MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution. Learn more about MiVoice Business Solution | |
| 20 | CloudTalk Shortlist | 4.4 | 268 | - | 4.5 / 4.3 / 4.3 / 4.2 | CloudTalk is an AI-powered, cloud-based call center platform for sales and customer service teams. Start your FREE 14-day trial today! Learn more about CloudTalk |
| 21 | 4.4 | 248 | - | 4.5 / 4.4 / 4.4 / 4.5 | All-in-one VoIP and cloud communication solution trusted by millions of users for its reliability, flexibility, and ease of use. Learn more about Ooma Office | |
| 22 | 4.5 | 244 | - | 4.5 / 4.2 / 4.5 / 4.5 | Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. Learn more about Zoom Phone | |
| 23 | 4.1 | 224 | - | 4.3 / 4.1 / 4.1 / 4.1 | Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email & WhatsApp in one place. Learn more about JustCall | |
| 24 | 4.8 | 195 | 91% | 4.7 / 4.6 / 4.7 / 4.8 | Telnyx is a global connectivity platform that provides carrier-grade services on a private, cloud-agnostic IP network. Learn more about Telnyx Suite | |
| 25 | 4.7 | 157 | 92% | 4.6 / 4.7 / 4.6 / 4.4 | A time-centered task, project and workflow management solution, complete with beautiful dashboards and powerful AI enabled reports. Learn more about Runrun.it |