Rating
4.2
459 reviews
Starting price
$40
Flat Rate
Categories
13
Founded
2014
Employees
700
Funding
225.6M
Series E
Aircall is a cloud-based call center solution used mainly by small businesses in software services, retail, and IT. It stands out for its ease of use, CRM integrations, and reliable call recording. However, some reviewers note sound quality and billing issues as drawbacks. Recent AI features, such as live transcription and contact insights, allow teams to personalize outreach and reduce post-call work.
Ad spend / mo
$439K
876 paid keywords
Paid visits / mo
38,816
Organic keywords
39,014
Organic visits / mo
431,680
Authority
60
8,046 ref domains
Creatives run
100
as Aircall SAS
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as Aircall - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Business VoIP & Cloud Phone System advertisers - the validated angles to copy. See the niche →
(459 reviews)
Solid solution that is all round usable with a few nice quality of live features, but also still has some rough edges.
Pros: It has really established itself now and the easy and seamless switch between desktop and mobile is a real advantage that gets used regularly by our team.
Cons: I wanted to create an outbound only phone number recently, and besides the little annoying forms that needed filling out even for the nth new number, the biggest problem is that you can't have a number that just plays a message and then hangs up. You can configure it but then you also can't use the number. So the only solution the support could come up with was "play your message with a lot of empty air and then put a mailbox". Really unexpected that such a basic setup is not possible.
Marvin S. · Lead product development · Computer Software · April 24, 2026
Aircall couldn't deliver on their service promised. 4 months later I still can't text after going back and forth with their support team fixing the supposed issue. They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again. This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel. When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider. I run a sales organization and lost a lot of business because my reps couldn't text customers. What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER!!!
| Category | Page | Rank | Placement |
|---|---|---|---|
| Call Center | 1 | 7 | AdShortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| ringcentral | $16.48 | 1 | 19.4% | aircall.io/c/compare/aircall-vs-ringcentral |
| ring central | $16.48 | 2 | 5.4% | aircall.io/c/compare/aircall-vs-ringcentral |
| twilio | $3.67 | 1 | 4.3% | aircall.io/c/compare/aircall-vs-Twilio |
| dialpad | $22.35 | 2 | 2.7% | aircall.io/c/compare/aircall-vs-dialpad |
| nextiva | $26.80 | 2 | 2.6% | aircall.io/c/best-aircall-alternative/ |
| aircall | $18.50 | 1 | 2.4% | aircall.io/ |
| gong | $4.50 | 1 | 2.4% | aircall.io/c/best-aircall-alternative/ |
| grasshopper | $9.18 | 3 | 2.1% | aircall.io/c/compare/aircall-vs-Grasshopper/ |
| callrail | $11.51 | 1 | 1.8% | aircall.io/c/best-aircall-alternative/ |
| openphone | $14.16 | 2 | 1.4% | aircall.io/c/best-aircall-alternative/ |
| voip | $13.62 | 2 | 1.3% | aircall.io/c/call-routing-software/ |
| pbx | $18.52 | 1 | 1.3% | aircall.io/c/phone-system/ |
| zoom workplace | $3.26 | 1 | 1.1% | aircall.io/c/compare/aircall-vs-zoom/ |
| talkdesk | $12.07 | 1 | 1.0% | aircall.io/c/compare/aircall-vs-talkdesk/ |
| grass hopper | $9.18 | 1 | 0.6% | aircall.io/c/compare/aircall-vs-Grasshopper/ |
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High-Quality Calls — With 100+ integrations, real-time analytics, and AI insights, start your free trial now.
https://www.aircall.io
Try Aircall for Free Today
High-Quality Calls — With 100+ integrations, real-time analytics, and AI insights, start your free trial now. Need a simple...
https://www.aircall.io
Try Aircall For Free Today
Superior Call Quality — Easy setup. 24/7 support. 100+ integrations available. Get free access...
https://www.aircall.io
Try Aircall For Free Today
Aircall: The Smart Choice — Easy setup. 24/7 support. 100+ integrations available. Get free access today. Upgrade to Aircall’s...
https://www.aircall.io
Try Aircall For Free Today
Superior Call Quality — Upgrade to Aircall’s communication platform. Superior service for businesses.
https://www.aircall.io
Pros: Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized.
Cons: Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised.
Brian M. · Founder · Oil & Energy · April 9, 2026
Pros: They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow
Cons: Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support
Anonymous User · Customer Experience Supervisor · Hospitality · April 2, 2026
Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups).
Pros: Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support
Cons: Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required
Christoph B. · COO · Hospitality · February 20, 2026
Great software and a good level of product support form the Aircall team! We’re long term customers and I don’t see us moving away.
Pros: It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too.
Cons: It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while.
Simon F. · Arborist · Consumer Services · February 9, 2026
Really poor experience and wouldn't consider buying anything from them again. You have to really have a huge pain or be a multi-million dollar company that doesn't care to have your money's worth.
Pros: The first person that took over our onboarding wasn't half bad. They cared and try to do a good job to let the platform working for us.
Cons: Terrible service. Frequent hidden prices in the "new" or accesible features per plan. Churning costs an absurd amount of money. Client support is non-existent.
Facundo Q. · Chief Executive Officer · Information Technology and Services · December 16, 2025
Useful in terms of time spent calling. Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely.
Pros: You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling.
Cons: It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm.
Eric N. · BDR · Information Technology and Services · December 15, 2025
Pros: This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.
Cons: nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.
Victor E. · Operations core · Airlines/Aviation · December 1, 2025
It is a good and smooth experience overall. All features needed are readily available. It is also very easy to use.
Pros: Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website.
Cons: Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.
Joseph M. · Customer Concierge · Consumer Services · September 24, 2025
Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too.
Pros: I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts.
Cons: I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team.
Deniz K. · Senior Manage Customer Service · Insurance · September 24, 2025
Pros: There are definitely some neat features that aircall offers that help us streamline our business workflows
Cons: Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side.
Hillel G. · Director of Implementation · Hospital & Health Care · September 15, 2025
Pros: Overall good software that integrated well with your CRM. I had a much easier time using this vs other software
Cons: The call quality can sometime be a little hit or miss. This may have just been our deployment but other voip software didnt have this issue for us.
Alexander D. · Lead Analyst · Real Estate · June 17, 2025
An easy to use calling system that integrates well with our CRM and call recording software. Does what it needs to!
Pros: Easy to use, seems to be a good connection. Easy to switch between landline and mobile numbers for calling out. Integrates with hubspot.
Cons: When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message.
Kelly H. · Customer Success Manager · Computer Software · June 13, 2025
Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking. However, it can be pricey, has no video conferencing, and its mobile app can lag sometimes
Pros: You can make and receive calls from anywhere so if you're a remote employee its perfect It .Includes call recording, call monitoring, call transfer, IVR , and business SMS.
Cons: It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess!
Heather T. · online store owner · Apparel & Fashion · May 25, 2025
Sehr intuitives und effektives Tool, welches unser Calling insb im Sales Team auf die nächste Stufe hebt
Pros: tolle Anbindung an Hubspot und sehr intuitiv. macht effizientes Anrufen möglich und lässt mich so meinen Job schneller erledigen
Cons: Zum Teil treten technische Probleme auf, sodass kein Anruf mehr möglich ist. Meist klappt es dann aber nach mehreren Refreshs wieder
Theresa S. · Senior Account Executive · Computer Software · May 5, 2025
My overall experience with Aircall was positive. The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot.
Pros: What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication
Cons: What I liked least about Aircall was the occasional connectivity issues and call drops, especially during high-traffic periods
Yoel G. · Sales Manager · Publishing · May 3, 2025
Pros: Interface claire et intuitive, très facile à prendre en main Peu de paramètres à configurer, ce qui permet une mise en route rapide Utilisation fluide dès les premiers appels, même pour les nouveaux utilisateurs Fonction d’enregistrement des appels très pratique pour le suivi ou la formation Transcriptions de qualité, utiles pour relire ou analyser les échanges
Cons: Quelques bugs techniques ponctuels peuvent survenir en cours d’utilisation Il arrive que l’outil soit temporairement instable ou rencontre des ralentissements Nécessite parfois un redémarrage ou une reconnexion pour résoudre certains blocages
Augustin C. · Conseiller en investissement · Financial Services · April 25, 2025
Pros: Aircall est vraiment facile d'utilsation et pratique pour avoir un numéro professionnel sur ordinateur
Cons: Aucun inconvénient, tout fonctionne correctement
Antony B. · Business developper · Higher Education · April 23, 2025
We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time.
Pros: Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process.
Cons: It can take quite a long time to get a response from customer support if you have an issue.
Sean E. · Client Services Manager · Hospital & Health Care · April 22, 2025
Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers.
Pros: It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency.
Cons: The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy.
Melanie D. · Regional Director · Computer Software · April 18, 2025
Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial.
Pros: Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling.
Cons: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick!
Alex P. · Course Advisor · E-Learning · April 14, 2025
Pros: Overall I did not like my experience with aircall and felt it was very poor.
Cons: $8f
Andrew N. · Manager · Retail · April 8, 2025
Pros: Good phone system and set up is easy but thats where it stops
Cons: Horrible Communication for a premium price
Simon P. · Owner Director · Outsourcing/Offshoring · March 13, 2025
Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations.
Pros: Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance.
Cons: I have no negative aspects to comment on about this platform.
Allison H. · Sales Manager · Computer Software · March 13, 2025
Good overall experience with Aircall and also implementing is made easy
Pros: Ease of integrating with systems such as HubSpot and Salesforce. Also the general use, call routing, recording and automation is doing what it should do
Cons: No video conferencing software and AI possibilities are behind competition
Remco M. · RevOps Specialist · Management Consulting · March 11, 2025
| Predictive Dialer | 1 | 8 | - |
| Softphone | 1 | 8 | Shortlist |
| Auto Dialer | 1 | 16 | Shortlist |
| Call Tracking | 1 | 16 | - |
| Cloud Communication Platform | 1 | 16 | - |
| Telephony | 1 | 17 | Shortlist |
| Business Phone Systems | 1 | 18 | Shortlist |
| IVR | 1 | 18 | Shortlist |
| Nonprofit | 1 | 22 | - |
| VoIP | 1 | 22 | Shortlist |
| Call Recording | 1 | 25 | Shortlist |
| Remote Work | 3 | 1 | - |