Aircall

Pros: They recently rolled out a new version of their phone app called Aircall Workspace which is a more comprehensive/consolidated view for workflow

Cons: Sometimes they run into connectivity issues, I believe due to AWS outages which are tough to avoid, it can be difficult to get real-time support

Pros: Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support

Cons: Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required

Pros: It’s a sick system with a good flow chart system for calls and call routing! We’ve recorded some messages that it lets you play too.

Cons: It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while.

Pros: The first person that took over our onboarding wasn't half bad. They cared and try to do a good job to let the platform working for us.

Cons: Terrible service. Frequent hidden prices in the "new" or accesible features per plan. Churning costs an absurd amount of money. Client support is non-existent.

Pros: You can run through cold calls quickly, send sms ,leave voicemails etc. I could power through 100 calls a lot faster than when I used my CRM native calling.

Cons: It stopped working after the first day of using it. I also found that it was not 100percent accurate with data on my crm.

Pros: This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

Cons: nothing that I can find. This software tool is highly accurate and user-friendly. Additionally, I was able to track my past calls, which makes it highly recommendable for my work tasks.

Pros: Aircall is very easy to use and is very user friendly. It allows us to use it via app or via web. Authentication and login is is very secured only the user can use their credentials. Easy to make outbound and inbound and outbound calls due to the user-friendly interface. Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client support is also very reliable on the website.

Cons: Aircall does not have the feature to recall your frequently used speaker and microphone device and you have to select it every time you login.

Pros: I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts.

Cons: I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team.

Pros: There are definitely some neat features that aircall offers that help us streamline our business workflows

Cons: Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development and release side.

Pros: Overall good software that integrated well with your CRM. I had a much easier time using this vs other software

Cons: The call quality can sometime be a little hit or miss. This may have just been our deployment but other voip software didnt have this issue for us.

Pros: Easy to use, seems to be a good connection. Easy to switch between landline and mobile numbers for calling out. Integrates with hubspot.

Cons: When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message.

Pros: You can make and receive calls from anywhere so if you're a remote employee its perfect It .Includes call recording, call monitoring, call transfer, IVR , and business SMS.

Cons: It just requires minimum of 3 users, so if you're a solo business owner than not so beneficial for a single person I guess!

Pros: tolle Anbindung an Hubspot und sehr intuitiv. macht effizientes Anrufen möglich und lässt mich so meinen Job schneller erledigen

Cons: Zum Teil treten technische Probleme auf, sodass kein Anruf mehr möglich ist. Meist klappt es dann aber nach mehreren Refreshs wieder

Pros: What I appreciated most about Aircall was its seamless integration capabilities and user-friendly interface, which significantly enhanced our team's efficiency and communication

Cons: What I liked least about Aircall was the occasional connectivity issues and call drops, especially during high-traffic periods

Pros: Interface claire et intuitive, très facile à prendre en main Peu de paramètres à configurer, ce qui permet une mise en route rapide Utilisation fluide dès les premiers appels, même pour les nouveaux utilisateurs Fonction d’enregistrement des appels très pratique pour le suivi ou la formation Transcriptions de qualité, utiles pour relire ou analyser les échanges

Cons: Quelques bugs techniques ponctuels peuvent survenir en cours d’utilisation Il arrive que l’outil soit temporairement instable ou rencontre des ralentissements Nécessite parfois un redémarrage ou une reconnexion pour résoudre certains blocages

Pros: Aircall est vraiment facile d'utilsation et pratique pour avoir un numéro professionnel sur ordinateur

Cons: Aucun inconvénient, tout fonctionne correctement

Pros: Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process.

Cons: It can take quite a long time to get a response from customer support if you have an issue.

Pros: It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency.

Cons: The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy.

Pros: Its so easy to use! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time! Particularly useful when using click to dial and VOIP dialling.

Cons: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick!

Pros: Overall I did not like my experience with aircall and felt it was very poor.

Cons: $8f

Pros: Good phone system and set up is easy but thats where it stops

Cons: Horrible Communication for a premium price

Pros: Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance.

Cons: I have no negative aspects to comment on about this platform.

Pros: Ease of integrating with systems such as HubSpot and Salesforce. Also the general use, call routing, recording and automation is doing what it should do

Cons: No video conferencing software and AI possibilities are behind competition