Ooma Office

Pros: It is a better value compared to my local phone company to have multiple phone lines, and they make it easy to manage them on their portal. The features are pretty customizeable as well. It doesn't take much to figure out how to use the portal to setup your account as well.

Cons: They still charge a full $20 if you just need a line for a fax machine that doesn't have any other calling features needed.

Pros: The only good experience we had was with the sales representative. The idea of their services was great but that is were it ended.

Cons: We had their services for 2 months. Were never able to use the devices sent out by them. Were told at one point that an engineer "washed his hands of our troubles." Got charged a substantial amount for cancelling services, services that never worked!

Pros: The features were exactly what we needed when we signed up.

Cons: The service and support have severely suffered in the last few months. Calls will stop working during business hours and you cannot reach anyone with support

Pros: Ooma office was very easy to implement, with a simple online interface to control everything from.

Cons: The quality of the calls was not always very consistent. Some calls I was unable to hear the other person on the line when they were local and on a hardline. Further, the lack of usable internet on their platform was a short term challenge. For the price, I would expect more.

Pros: It makes it very easy to keep a record of calls made/recieved.

Cons: There is nothing in particular that I dislike, however sometimes it can be easy to miss a notification.

Pros: Ooma did let us consolidate phone service among different sites in one easy to manage dashboard.

Cons: The VOIP phone service was extremely glitchy, leaving clients unable to reach our team to manage their schedules on more than several occasions over the time period in which we used the product. Very frustrating.

Pros: full communications stack with fair pricing

Cons: can sometimes be a little glitchy - what comms platform isn't though

Pros: The only thing that I think Ooma office was fair in was the price they charged monthly compared to their competitors.

Cons: $7c

Pros: The app which allows you to make calls from your desktop anywhere in the world

Cons: Voicemail doesn't always record or transcribe properly

Pros: Answer the call in the office or on the APP, same great quality. Never miss a call.

Cons: The basic service "pro" service have vastly different features. A mid range upgrade from basic would be a useful for a company that isn't yet a "pro" level.

Pros: Quality of service and customer satisfaction

Cons: None , but it would be nice to incorporate some additional information regarding AI

Pros: Ooma Office saved me a bundle compared to what Verizon was charging me and give me many more options like the app and plethora of phone features and virtual assistant.

Cons: Ooma depends on our internet connection which could be more reliable. This is less a concern with Ooma than our internet provider

Pros: Easy to use with lots of features/addons

Cons: Internet is needed for it to work.You can be offline during outages.

Pros: The price is great and you can customize the features you need.

Cons: The service was lacking. Our phone has been losing internet connection repeatedly and even though our internet speed/latency is beyond what Ooma requires, they still tried to blame the issues on my internet connection (and even told my staff that a jitter time of 1ms should be 5ms, even though the fact is a lower jitter number is desirable not higher).

Pros: It’s about half price of our prior provider. And, it is very intuitive to set up those who know how to operate technology.

Cons: For some reason, we don’t get an alert notification on the phone itself when there’s A voicemail. We’ve had several glitches with the phones eg. Call Park that we had to contact customer support for. Customer support was very helpful. Most of the issues have been resolved. They required a firmware update. Hopefully we can get the rest of the minor issues resolved soon.

Pros: The best thing about Ooma was leaving Ooma to another phone company.

Cons: $7d

Pros: I love how Ooma will integrate with my Google Contacts, call recording is crucial and voicemail to email transcribed has been a game changer. Best of all is he phone app so you can make and receive calls and texts ont he go.

Cons: There is nothing no to like, I have been recommending Ooma to people for years and they love it too!

Pros: I love the customer service the best!!!! They are always on top of their game, and willing to go above and beyond to help you out!!!!!

Cons: Honestly, there isn't anything I don't like about this product!!!!

Pros: The price and functionality. Phone number option with 800 numbner.

Cons: The customer service is horrible. The sales reps lie and make promises with no intention of keeping them. I've referred two clients who currently use the service. I was never compensated for the referral. Even after following up with sales, I never received a callback or response to my email concerning the referral fee.

Pros: easy to use and can be used on cell, computer and physical phone

Cons: didnt had many call center features that are needed for big amount of calls

Pros: It's simple and works good. Voice mail works well.

Cons: Don't have any. I have a UPS set up so the phone and internet connection works even when the power goes out for short periods.

Pros: Have had many years and have only seen one outage in 5+ Years We have been using it. The outage was fixed in less than an hour so did not impact us much. Very helpful staff and a great price for business looking for a easy to use system with all the features.

Cons: Locked out of phone settings so if you are looking for changing phone wallpaper there is no option to do this on the phones.

Pros: The price when I was starting new was affordable

Cons: when the internet is down phones are down.