JustCall

Pros: No pros. Poor support, broken promises, and impossible to reach a real human. I do not recommend JustCall.

Cons: I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust. I tried their AI agent, which handled calls poorly. I was promised a refund because of the issues, but once I followed up, I was effectively abandoned. There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected. No escalation. No accountability. After multiple attempts to resolve this, the only way I could get a response from JustCall was by filing a chargeback. That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services. I cannot recommend JustCall to businesses that need reliable call handling or responsive customer support.

Pros: The integration to CRM was easy to setup and not the issue. Aside from that, it was a standard dialer similar to others

Cons: They prioritize money over customer experience. I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications. They have 0 customer service priority and due to that, I recommend any other dialer.

Pros: Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good.

Cons: There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time.

Pros: It's easy to use and there are alot of features. We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. It's super easy to add employees as well or buy a new phone number. They do have 2 factor authentication and google login which is helpful. The support documentation is helpful.

Cons: My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable.

Pros: the application had a lot of features that are similar to competitors in their industry, These features worked for the most part

Cons: Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way

Pros: It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended.

Cons: I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop.

Pros: I love the best clarity of keeping the call as good as a your cell phone.. great on text now or later options

Cons: I really don’t like that you have to pay for every add-on the costly is very expensive for this app!

Pros: What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically.

Cons: What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools.

Pros: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall)

Cons: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone

Pros: Easy to manage; can see the status of all users

Cons: The platform is not very intuitive; had issues navigating the dashboard

Pros: Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company.

Cons: The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence.

Pros: Only positive feature is brings up the name of the contact calling, from the PipeDrive CRM.

Cons: Dial Box size cannot be changed. Obstructs part of my CRM window.

Pros: The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into.

Cons: $8d

Pros: It's an easy-to-use app that has several communication methods in one place. The call recording feature is also very helpful.

Cons: Sometimes it can be tricky to do 3 way calls, but other than that everything works great.

Pros: It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand.

Cons: It's only when it sometimes lags, but it could be because of my internet connection, too.

Pros: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

Cons: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us.

Pros: Simple setup and an easy-to-use UI are two things that users like about JustCall. It's a pretty basic program.

Cons: Occasionally dropped calls or poor quality. It's not frequent, but sometimes happens

Pros: As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so JustCall facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally.

Cons: I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process.

Pros: The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.

Cons: Sometimes it freezes or asks me to stop calling so fast in a row, let it breathe. I think that could be fixed.

Pros: I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient.

Cons: A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent.

Pros: La facilidad para hacer las llamadas. Ya incluso identifica el codigo del pais.

Cons: Que todos los dias desloga y pide condigo de confirmación.

Pros: IT IS EASY TO USE ON DAILY BASES AND THE GRAPHICS ARE GOOD

Cons: COULD BE MORE THAN 5 LEADS PER TURN TO CALL

Pros: Yow easy it is to use! We are able to be in contact with our customers without any worry.

Cons: It can be laggy at times and refuse to respond.