GoTo Connect

Pros: I appreciate the simplicity it has in allowing clients to connect without needing a downloaded application.

Cons: That even with a paid subscription I only have about half an hour for meetings. Sometimes they need to be longer.

Pros: I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available.

Cons: It stinks that if the internet connection goes out, then I have no access to my extension, and that if I am at home, and someone is in the office and needs a phone, they cannot use the physical phone at my desk if I'm logged in at home.

Pros: Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play.

Cons: The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it.

Pros: I enjoy the video conferencing and AI tools of the platform. For the most part, it’s user-friendly and a convenient tool to use.

Cons: Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call summarization and transcription.

Pros: GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use. No welcome call, no setup, no access — nothing but bills. When I tried to cancel, they hid behind some bogus “contract” even though I never once had a working account. They literally told me they were going to keep charging me for a service that never existed. Unreal.

Cons: Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help. Every “manager” promises to call you back, but none of them ever do. The only way I finally stopped the bleeding was by canceling my card so they couldn’t keep stealing from me.

Pros: We really like the ability to filter calls based on the kind of customer assistance needed. GoTo also shows us who is calling and it is almost always accurate.

Cons: The main thing I don't like, is not having the ability to send a message to a phone number that is not in your contacts. You have to call the person back, or wait for them to call you back. Also, many people do not listen to the whole prompt, they just choose the first name that is said.

Pros: The usability to customize multiple locations across a company

Cons: you have to use specific phones and cannot reuse older versions

Pros: I have used GoTo Connect for almost four years now, and the features I loved the most are the Contact Center and the Analytics features. Being able to have an accurate view of every active agent in the call center is crucial.

Cons: The app needs to integrate its older feature called Call Reports. The newer updates don't have this feature and it makes it nearly impossible to keep track of an individual agents detailed call information.

Pros: The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support

Cons: Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams

Pros: Robust and superb team communication via Video, audio,and web conferencing. File sharing, and document creation, and screen sharing.

Cons: Nothing to complain,it complies all it was purposed for.

Pros: The ease with which the entire project happened was amazing. The team at GOTO was also superb in everything that they did with us.

Cons: None that I can say because they are amazing.

Pros: Péssima experiência, demora para configurarem o software, cobrança abusiva de multa de cancelamento, na venda me falaram que não haveria e agora me mandaram boleto de quase mil reais. Muita morosidadde na resolução dos problemas, não recomendo a ninguém

Cons: Atendimento extremamente lento, equipe sem sincronia, um fala uma coisa e outro fala outra e muita morosidade na resolução de problemas.

Pros: It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client.

Cons: missing some advanced features of more full featured systems like 8x8 but is less complicated, not as cheap as some other basic voip options

Pros: I like the video features it offers. I also think it is very easy to use on both ends.

Cons: Sometimes it's a bit slow to load the program.

Pros: It was the best platform prior for webinars in past years.

Cons: The person who signed up for annual auto-renewal left the college and we didn't use the product for two years. GoTo did not send a reminder prior to charging the annual fee, and when we called the company to find out about the charge to the credit card, they could not locate the account. We found an old invoice from 2020 (no emails of receipts or invoices received to the original email in all that time!) and asked for a reversal of the charge, our request was denied.

Pros: It's simple to use, easy to collaborate with others to get them in the meeting.

Cons: I've only used the very basic functions in GoTo Meeting, so I don't have extensive knowledge. So far, no cons.

Pros: GoTo has made it easy to have our phones set up the way we want them to be. Not only can we edit the lines and extensions ourselves but their customer service team is always helpful if we cant figure it out in house. It also allows us to be remote if needed with their mobile app.

Cons: Non that I can think of

Pros: Having an app on my cell phone so I can answer a customer's call when away from my desk.

Cons: Doesn't facilitate being able to have a live person answer a call when a customer calls a specific extension. ie- When [sensitive content hidden] isn't at his desk and someone calls him I want to pick up his calls.

Pros: Connecting is better because we only need one service and it's all stored together. After I set it up I liked it. Not hard to use at all. Everything is right where you need and expect it to be. With a good internet provider and connection there are no quality or speed problems. Real time chat is important to us and lets us connect instantly from different places without the interruption of video or voice calls. We're often filming and can't talk on the phone. I don't have to pay a lot for Goto Connect so that makes me like it even more. I think they charge what it's worth.

Cons: Sometimes getting help from customer support can be frustrating and hard. I don't always think they help the situation. If the internet connection is fuzzy then so are all of our communications. After it's restored it takes a while to catch up. But if you have a good provider there's no need to worry.

Pros: It's a great app for low amounts of calls, it has quite a few functional features.

Cons: Sometimes it's slow to load, but the information is accurate.

Pros: Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls. The auto attendant has allowed us to free up our document control personals time for more important matters than answering phone calls. Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls.

Cons: The only negative I've experienced is that the SMS feature of the soft phones is unreliable. I've notice there is only about a 50% chance that any text message sent will be received. Particularly text verification (MFA) services don't seem to be received with the reliability that they would require.

Pros: - Easy to deploy and use.- Good quality of voice and clarity video.- Ideal for international calling at cheap rates.- It is sturdy and efficient.- It does not require any hardware. Just connect on any server and dial.

Cons: - Requires strong internet connection.- Sometimes the phone calls are unresponsive.

Pros: GoTo offers good voice quality as well as video conferencing. I have been using for almost 2 years now and have very rarely had issues like "robot voice" or the choppiness that you sometimes can get from a VoIP platform

Cons: While it is reliable most of the time, calls have gotten choppy in the past. This is rare however and happens less than once a month.