Rating
4.7
41 reviews
Starting price
$18
Per User
Categories
10
Founded
2016
Employees
340
Ultatel delivers a powerful yet easy-to-use cloud communications suite that scales with your business—combining voice, SMS, chat, video, online fax, and contact‑center capabilities in one platform. Our transparent, per-user subscription includes unlimited calling in the US/Canada, advanced IVRs, auto attendants, and robust integrations with top CRMs and help desks. Every plan is powered by AI capabilities that transform how teams work: voicemail transcription, call sentiment and topic analysis, AI-generated post-call summaries, and live coaching in our top-tier plan. The Ultimate plan unlocks real-time sentiment alerts, advanced topic trends, full call transcription, and smart action-item suggestions—helping you reduce support costs and elevate customer experience without extra integrations. Explore Ultatel to see how our intelligent, integrated cloud communications—which thoughtfully balance pricing, AI, and support—can deliver immediate value and long-term growth.
Ad spend / mo
$58
2 paid keywords
Paid visits / mo
14
Organic keywords
7,010
Organic visits / mo
3,244
Authority
33
969 ref domains
Creatives run
41
as ULTATEL LLC
Active now
5
last 14 days
Advertising since
Jul 2022
3.5+ yrs running
Last seen
yesterday
still active
The shared messaging across Unified Communications (UCaaS) Platform advertisers - the validated angles to copy. See the niche →
(41 reviews)
Pros: The implementation was guided and easy. The support is fabulous, and the cost is reasonable. They saved us from our previously used company.
Cons: I don't have any complaints about Ultatel. Any time there is an issue, support responds very quickly to resolve it.
Brianna T. · Project consultant · Health, Wellness and Fitness · October 23, 2025
We take our VoIP service for granted; they are that good.
Pros: The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention. Neither of the problems impacted our ability to use the system, so the true score compared to a POTS was really 100%. Additionally, all of Ultatel Customer Service personnel are perpetually upbeat and personable. It is a pleasure doing business with this company.
Cons: They never have called me on my birthday.
David C. · Director and VP · Electrical/Electronic Manufacturing · January 8, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Call Recording | 1 | 1 | Ad |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| ultatel | $4.18 | 3 | 100.0% | www.ultatel.com |
| ulatel | $4.18 | 3 | 0.0% | www.ultatel.com |
Ultatel | Official Website | Get a Personalized Demo
The Complete Communications System. Unlimited Everything on all plans. Hassle-free Set up!
https://www.ultatel.com
Ultatel | AI-Powered Phone System | Intelligent Communications
Hassle-free Set up, 24/7 Support, 99.999% Uptime Guaranteed. Get a Quote Today! The Complete...
https://www.ultatel.com
Pros: Service and Support is excellent. No complaint's.
Cons: nothing. I haven't had any issues since we started.
timothym m. · Head of Workspace Technology · Consumer Services · January 8, 2025
Ultatel has been excellent to work with. They have always been able to resolve any request. Their website it user friendly and their customer service is knowledgeable.
Pros: Easy to use and excellent customer service.
Cons: I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports.
Mishelle M. · Project Manager · Financial Services · December 5, 2024
Our salesperson,[sensitive content hidden], was great! We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company. Exactly what we wanted to hear! He was also a huge help with getting us out of our old phone contract.[sensitive content hidden], our onboarding team leader, was wonderful too! For weeks she answered all of my daily emails and calls, quite quickly I might add, and made sure everything was running smoothly. We have had quick turnaround times when calling into tech support. They are always very helpful whenever we have needed help. We've been extremely satisfied since making the switch. Would highly recommend!!
Pros: How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too!
Cons: Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker.
Brittany A. · Patient Care Coordinator Supervisor · Hospital & Health Care · October 17, 2024
Great service, great support, great price! We love it!
Pros: All the feature we need and want for a much better price!
Cons: So far, there has not been anything I dislike about Ultatel service.
Rayni H. · IT Director · Transportation/Trucking/Railroad · March 26, 2024
The system works great and we have not had any issues with the it.
Pros: I like the support both from the setup perspective and user perspective after it was installed. Their support team is always there to assist.
Cons: No real negative issues with Ultatel. Any issues or questions we had were addressed immediately.
Thomas G. · CEO · Construction · March 25, 2024
Our overall experience with UltaTel has been great. I cannot say enough how impressed and happy we are with the their excellent customer service and technical support team. From the onboarding, to transition and continued support for our agency, we are very happy with this phone system.
Pros: The best features of this company are the superior customer service and technical expertise of their staff.
Cons: If your business prefers on-site assistance for installation of a phone system, you may be a little hesitant to have UltaTel as your phone service provider. However, because of their excellent customer service and technical support team, the transition for our agency to UltaTel was very easy.
Algertha T. · Special Projects IT Analyst II · Government Administration · March 19, 2024
The front line customer service is very nice. Unfortunately for them the consistency of the technology is just not there. I WOULD NOT AT ALL EVER SIGN A CONTRACT WITH THIS COMPANY NOT EVER!
Pros: The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.
Cons: Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.
David B. · CEO · Design · March 15, 2024
Overall, our ULTATEL system has been very dependable and the team at ULTATEL has been responsive. They are continually improving their solution!
Pros: The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs.
Cons: No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response.
Gina K. · Director of Information Technology · Medical Devices · February 8, 2024
Overall we have been very happy with the service.
Pros: Set up was quickly done by them. Excellent Customer Service and very quick response time. Easy learning curve and were able to get up and running without much stress.
Cons: Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time. Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number.
Melisa M. · Development Director · E-Learning · November 15, 2023
We love using Ultatel and having such a reliable VOIP system to enhance our communication internally and with our clients.
Pros: We love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!!
Cons: Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues.
Anonymous User · Operations Manager · Accounting · June 11, 2023
it has been very solid for what we use it for
Pros: the oprocess was pretty easy and the support is solid. the pricing compared to vonage was excellent and it had a few more features but we dont really use them
Cons: the soft phone drops calls alot which can be annoying. i wish we knew how to use some other features like screen sharing and viewing someone else screen
Brian F. · Owner · Banking · April 19, 2023
very good, [sensitive content hidden] has been excellent
Pros: The app and ease of emailing customer service for updates
Cons: everything is ok for now . I have seen there are newer phones I wish they would update for us.
Bj B. · Director · Non-Profit Organization Management · April 17, 2023
The customer service has been superior and the ease of use and convenience of this phone system has been great.
Pros: I love that all of our calls ring in all of our offices at the same time. It is easy to retrieve voicemails from any extension and the call recording has been a great feature and used often by our company.
Cons: The only improvement I would request at this time is a better call parking system for when we have multiple lines on hold. The system is great for one or two lines on hold but hard to communicate the "parking" when there are several on hold. However, this is not a major issue for us as we almost never have more than two lines per phone on hold at a time.
Kristin S. · Practice Manager · Medical Practice · April 13, 2023
Pros: It's easy to use and the value is better then a commercial network
Cons: We loose service from time to time and have no way of communicating without the service
Catherine W. · Client Care Coordinator · Consumer Services · April 12, 2023
Their customer service is always quick to answer and solve the problem. I also appreciate their willingness to customize to fit our needs.
Pros: I love the way UltaTel seamlessly integrates with Microsoft Teams.
Cons: With any internet-based phone systems, there is sometimes an issue with transferring calls.
Melissa S. · HR Manager · Non-Profit Organization Management · January 24, 2023
Pros: Ease of use and integration. Staff was very helpful in the transition
Cons: The system is easy to use. We have not had any issues.
Teresa T. · Executive Assistant · Construction · January 17, 2023
Pros: Need only one Desktop apps or Mobile apps for phone/meeting/sharing file/chat/etc
Cons: SMS needs to add UT-SMS and hard to use it for me.
Takao K. · Project Manager · Information Technology and Services · January 5, 2023
Ultatel service and produts work well for our business.
Pros: Integration was easy. The customer service is excellent and the products work good for our business.
Cons: Integration was easy. The product works well.
daphne e. · Receptionist · Health, Wellness and Fitness · December 14, 2022
Overall the experience has been great.
Pros: I like that people can't tell if I'm calling from my office or my basement. I also like the email voicemails.
Cons: Once you transfer a call, you can't retrieve if the other person doesn't pick up like you can on the desk phone.
Katie L. · Director of Human Resources · Facilities Services · November 21, 2022
We had a problem before with customers communication being scattered around. ULTATEL helped us solve this issue by connecting our Microsoft Teams with our business phones and other internal communications.
Pros: What I liked most is how easy it is to setup, learn and use the software. As soon as you have access, you're basically up and running. I mean, it's a phone so you just dial, but, there are also other features like recording and team messages that are just there. So that's good.However, I believe that the most important thing about ULTATEL is their support. Every time I had to reach out, I had a delightful experience. I just wish all software and service companies were like that.
Cons: I don't like the fact that ULTATEL needed to actually create my account and that I couldn't just subscribe, pay and start using right away. However, I believe this is the standard behavior in this industry and the overall process was really fast.
Mark O. · Customer Service · Design · November 21, 2022
Pros: Great customer support and a good price point.
Cons: It's a pretty simple program but could use upgrading.
Tom W. · Manager · Real Estate · November 17, 2022
So far, the experience with ULTATEL has been great. From the actual service provided, to their infrastructure and apps, to their customer support.The sales process happened fast and we got up and running in no time. They also facilitated the migration process from our previous service provider.
Pros: Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.
Cons: To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.
Zac A. · Head of SEO · Marketing and Advertising · November 2, 2022
Very Satisfied. Definitely will recommend!
Pros: Easy install and amazing service! Any changes or needs done very quickly and efficiently.
Cons: Checking the voice mails still is a challenge.
Megan A. · Practice Manager · Medical Practice · October 27, 2022
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