Ultatel Cloud Business Phone System

Pros: Easy to use and excellent customer service.

Cons: I wish Ultatel had a little more detailed reporting and analytics allowing users to create their own automated reports.

Pros: How I can monitor live calls and the features that come along with that. The listening, listening and speaking to staff, and the listening and speaking to the staff and the patient all at the same time. I also like that I can listen to phone recordings from the same day. The new dashboard looks very nice too!

Cons: Recording are only available for 6 months. I would have preferred a year, but its not a deal breaker.

Pros: All the feature we need and want for a much better price!

Cons: So far, there has not been anything I dislike about Ultatel service.

Pros: I like the support both from the setup perspective and user perspective after it was installed. Their support team is always there to assist.

Cons: No real negative issues with Ultatel. Any issues or questions we had were addressed immediately.

Pros: The best features of this company are the superior customer service and technical expertise of their staff.

Cons: If your business prefers on-site assistance for installation of a phone system, you may be a little hesitant to have UltaTel as your phone service provider. However, because of their excellent customer service and technical support team, the transition for our agency to UltaTel was very easy.

Pros: The front line customer service is very nice AND IF THEY WORKED THE FEATURES WOULD BE INCREDIBLE.

Cons: Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.

Pros: The ULTATEL system offers many features, some we utilize now and others we may in the future. The ULTATEL team has been very responsive to our needs.

Cons: No system is perfect, we have experienced a couple of blips, but we have been happy with ULTATEL's response.

Pros: Set up was quickly done by them. Excellent Customer Service and very quick response time. Easy learning curve and were able to get up and running without much stress.

Cons: Inability to easily change the background settings without help from customer service team. If your computer goes into sleep mode, you don't see calls on your call log during that time. Has many reports but they are a bit difficult to understand and do not show the name of the caller (even though it is saved into our system ) just the number.

Pros: We love how easy it was to implement! The support team at Ultatel is super friendly and always gets back to us promptly! We love all the features our package came with including online fax!!

Cons: Everything has been amazing so far, and anytime we did need assistance the team has been quick to help us resolve issues.

Pros: the oprocess was pretty easy and the support is solid. the pricing compared to vonage was excellent and it had a few more features but we dont really use them

Cons: the soft phone drops calls alot which can be annoying. i wish we knew how to use some other features like screen sharing and viewing someone else screen

Pros: The app and ease of emailing customer service for updates

Cons: everything is ok for now . I have seen there are newer phones I wish they would update for us.

Pros: I love that all of our calls ring in all of our offices at the same time. It is easy to retrieve voicemails from any extension and the call recording has been a great feature and used often by our company.

Cons: The only improvement I would request at this time is a better call parking system for when we have multiple lines on hold. The system is great for one or two lines on hold but hard to communicate the "parking" when there are several on hold. However, this is not a major issue for us as we almost never have more than two lines per phone on hold at a time.

Pros: It's easy to use and the value is better then a commercial network

Cons: We loose service from time to time and have no way of communicating without the service

Pros: I love the way UltaTel seamlessly integrates with Microsoft Teams.

Cons: With any internet-based phone systems, there is sometimes an issue with transferring calls.

Pros: Ease of use and integration. Staff was very helpful in the transition

Cons: The system is easy to use. We have not had any issues.

Pros: Need only one Desktop apps or Mobile apps for phone/meeting/sharing file/chat/etc

Cons: SMS needs to add UT-SMS and hard to use it for me.

Pros: Integration was easy. The customer service is excellent and the products work good for our business.

Cons: Integration was easy. The product works well.

Pros: I like that people can't tell if I'm calling from my office or my basement. I also like the email voicemails.

Cons: Once you transfer a call, you can't retrieve if the other person doesn't pick up like you can on the desk phone.

Pros: What I liked most is how easy it is to setup, learn and use the software. As soon as you have access, you're basically up and running. I mean, it's a phone so you just dial, but, there are also other features like recording and team messages that are just there. So that's good.However, I believe that the most important thing about ULTATEL is their support. Every time I had to reach out, I had a delightful experience. I just wish all software and service companies were like that.

Cons: I don't like the fact that ULTATEL needed to actually create my account and that I couldn't just subscribe, pay and start using right away. However, I believe this is the standard behavior in this industry and the overall process was really fast.

Pros: Great customer support and a good price point.

Cons: It's a pretty simple program but could use upgrading.

Pros: Call quality and reliability are awesome! Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.ULTATEL mobile app is also very good and allows my team to stay connected easily, even when on the road.

Cons: To be honest, we didn't had any issues with ULTATEL yet. We moved away from a competitor we were using for more than 5 years, and 5 minutes later we were running on ULTATEL, much more smoothly.

Pros: Easy install and amazing service! Any changes or needs done very quickly and efficiently.

Cons: Checking the voice mails still is a challenge.