Rating
4.4
465 reviews
Starting price
$350
Flat Rate
Categories
13
Founded
2005
Employees
180
3CX is a cloud-based and on-premise IP PBX solution that offers complete unified communications, suitable for any business size or industry. With 3CX, employees can work from anywhere. Key features include video conferencing, live chat, mobile apps and advanced contact center features.
Ad spend / mo
$59K
215 paid keywords
Paid visits / mo
6,590
Organic keywords
38,055
Organic visits / mo
51,188
Authority
51
10,157 ref domains
Creatives run
100
as 3CX Ltd
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as 3CX France - a paid B2B channel, on top of any Google/Capterra spend.
The shared messaging across Unified Communications (UCaaS) Platform advertisers - the validated angles to copy. See the niche →
(465 reviews)
I work fully remote and am using Cellular internet and it works great; I make calls and receive calls all day and rarely run into a issue.
Pros: The PC Softphone App and Mobile App work awesome. I can seamlessly pick up calls on either the computer or on my cell phone
Cons: Both the PC and Cell phone APP could use interface update as it is a bit clunky and hard to find certain functions like how to transfer a call unless you read up on it.
Lyle K. · Project Manager/Senior Systems Consultant · Information Technology and Services · May 1, 2026
Awesome. I had help setting up when I needed it. It works very well for our company which has 2 offices about an hour apart from each other.
Pros: I like the user friendly set up. They are also there with step by step instructions to help. I like the ability to forward calls to another office with ease. All there user manuals are available on the website. 2 factor authentication for the online platform is important, extra safety is always a good thing.
Cons: The online platform should have more user settings. Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.
Rena D. · Payroll Manager Tax Preparer · Accounting · March 28, 2026
| Category | Page | Rank | Placement |
|---|---|---|---|
| Unified Communications | 1 | 1 | AdShortlist |
Domain confidence 100%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| voip | $13.62 | 1 | 35.9% | www.3cx.com/phone-system/ |
| asterisk | $5.80 | 1 | 27.9% | www.3cx.com/phone-system/ |
| pbx | $18.52 | 1 | 9.7% | www.3cx.com/pbx/ |
| business phone service | $42.57 | 3 | 5.2% | www.3cx.com/phone-system/ |
| voip providers | $21.95 | 4 | 1.4% | www.3cx.com/phone-system/ |
| 3cx | $5.11 | 2 | 1.4% | www.3cx.com/pbx/hosted/ |
| 3cx ip pbx | $5.11 | 1 | 1.0% | www.3cx.com/pbx/ |
| good voip service | $16.52 | 1 | 0.9% | www.3cx.com/phone-system/ |
| freepbx | $3.97 | 1 | 0.9% | www.3cx.com/phone-system/ |
| voice ip service | $17.09 | 2 | 0.9% | www.3cx.com/phone-system/ |
| asteric | $5.80 | 1 | 0.9% | www.3cx.com/phone-system/ |
| amazon connect | $6.27 | 3 | 0.8% | www.3cx.com/contact-center/ |
| 3cx pbx | $5.11 | 1 | 0.8% | www.3cx.com/pbx/ |
| pabx ip | $24.88 | 1 | 0.6% | www.3cx.com/pbx/ |
| pbx system | $15.32 | 2 | 0.6% | www.3cx.com/pbx/ |
Free for up to 10 Users
No per user per month fee — Save up to 80% on your phone bill. No per user per month licensing.
https://www.3cx.com
Get if for Free
No Per User Fees — Easy to install and manage. Virtualize on premise, hosted by 3CX or self host. Smartphone & Web Apps, CRM integration, Video...
https://www.3cx.com
Self-Hosted SIP Server
Get if for Free — Easy to install and manage. Virtualize on premise, hosted by 3CX or self host. Smartphone & Web Apps, CRM integration, Video...
https://www.3cx.com
Asterisk alternative
3CX PBX for Linux — Forget complicated open source phone systems. Easy to install & manage. Secure. On premise or Cloud. Easy Install & Management.
https://www.3cx.com
Easy Call Management
Keep Control of Your System — Managed by 3CX, including security patches and version upgrades.
https://www.3cx.com
Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job
Pros: It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also
Cons: This is something new that I just started using, nothing negative or anything I don't like at the moment.
ALFREDO S. · lead · Warehousing · March 9, 2026
Pros: I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls.
Cons: The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync.
Orlando R. · IT Technician · Information Technology and Services · February 18, 2026
Pros: 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team.
Cons: The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times.
Emma J. · Administrative Specialist · Accounting · January 24, 2026
As a manager its super user friendly. I love the reporting that I can do out of the platform. I can access the dashboard anywhere I am and change our rotating on call team. I love the integration with M365. 3CX just works.
Pros: I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works.
Cons: I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup.
Harrison K. · Help Desk Manager · Information Technology and Services · January 12, 2026
Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs.
Pros: Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs.
Cons: Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.
Josh A. · Tech · Information Technology and Services · December 15, 2025
Transition to 3CX from standard copper lines. We used a local MSP to assist with the rollout and training. Initial setup was On-Prem only, but we have since added cloud service as a backup. We have 2 locations across USA and Mexico and we were able to connect both sites into one system. We can dial our compatriots via extension regardless of their international location. Systems have an impeccable uptime and recover easily from power and internet outages.
Pros: Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.
Cons: Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage.
David S. · VP of Technology · Electrical/Electronic Manufacturing · November 25, 2025
Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization.
Pros: Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most.
Cons: Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient.
Juan M. · Infrastructure Specialist · Telecommunications · November 24, 2025
It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations.
Pros: User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee.
Cons: Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts.
Anonymous User · Director of Business Development · Renewables & Environment · October 30, 2025
Overall, we use this function daily as a business. It helps us reroute calls to the appropriate people and help our customers at ease.
Pros: I like that 3CX is connected to our desk phones as well as our work phones. It is pretty easy to use.
Cons: I wish there was a text feature beyond texting only people who have the 3cx app. Also, there seems to be some connectivity issues at times.
Blair B. · HR Manager · Retail · October 16, 2025
Good. It has many useful functions and it is relatively easy to navigate its user interface. Easy to learn for new users.
Pros: It allows you to view the availability of every employee quickly and easily, and with whom they are speaking. This helps minimize the time you spend transferring callers
Cons: The program will occasionally (maybe once a month,) glitch out and crash. It doesn't take long to come back up but it can be inconvenient.
Faith W. · Reception and Admin · Accounting · September 29, 2025
Its been good, it gets the job done in an easily administrative way. only real suggestions would be make the Privileged access a bit better. Also it would be good to be able to export/import peoples contact sheets, we have local-site admin staff whom make their own contact sheets, but we are unable to share or implement them.
Pros: Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling.
Cons: The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.
Anonymous User · Junior ICT Officer · Hospital & Health Care · September 25, 2025
The experience has been fantastic. I use 3CX via the desktop app, ios app and a voip handset. I have never had a issue making or receiving calls and the customisation setting up the phone system is very deep. Lots of control within the service.
Pros: Brilliant Voip service. The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports. The telephony experience is brilliant via handset/app and managing the system via admin console.
Cons: The latest update - version 20 has removed some features such as granular reports. The user interface has been redesigned which is not as polished as the previous version.
Wasek T. · IT Support Supervisor · Information Technology and Services · July 28, 2025
I use the application a lot in my personal venture, I use it to provide customer support at metap2p.io, through which I channel all the problems of my business.
Pros: It is an application for support management that is easy to use for entrepreneurs like me; its free version is enough to boost the launch of my product.
Cons: I had problems when setting up the key for my account, I didn't understand where to start, but the answer was always right in front of me, which is kind of funny. But after that, everything else was very easy.
Victor R. · Emprendimiento · Computer Software · June 24, 2025
The product is excellent. Easy to set up, self-hosted or on the cloud. Ease of use admin and user-side
Pros: Extremely efficient and user-friendly. Quite easy to set up, self-hosted or with their cloud services.
Cons: It is quite pricy and though it can be compatible with a lot of hardware, there are exceptions, so make sure to double check.
Justine I. · IT Support Technician · Information Technology and Services · June 17, 2025
Overall, I've really enjoyed 3CX. It has made working from home and away from my desk very easy. I'm not worried about missing calls, or rushing back to my desk.
Pros: 3CX Makes it easy to work from home. It also makes it easy to get away from your desk, if needed, and not have to miss calls.
Cons: 3CX can sometimes be a little delayed. Because it can sometimes be delayed before it rings to the app some calls may be missed.
Ashley A. · Customer Service · Oil & Energy · June 11, 2025
It has been almost 2 years, I think, so far I have had a positive experience as 3CX is one of the main systems I use daily.
Pros: We can call staff members' extensions and make calls to external numbers as well. It helps to have a profile photo for our staff members, as sometimes it is confusing for new team members and frontline workers.
Cons: On a few occasions, we met technical issues like not hearing the voice of another person. We went through the settings, but it fixes itself
Azzaya M. · HR Officer · Health, Wellness and Fitness · June 6, 2025
Users appreciate the integration of various communication tools like voice calls, video conferencing, live chat, and messaging into a single platform.
Pros: 3CX offers competitive pricing, which is a significant advantage for businesses looking to cut costs without sacrificing quality.
Cons: Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations
Bien C. · Systems and Service Operation Analyst · Food Production · May 28, 2025
L’utilisation du logiciel 3CX est parfaite pour la gestion des appels et la communication écrite. Fiable et très fonctionnelle.
Pros: L’application du logiciel 3CX est bien pratique et très facile à prendre en main. Les fonctionnalités sont assez intuitives.
Cons: Le point faible du logiciel est le graphisme. La présentation visuelle n’est pas agréable et pas moderne.
Capucine L. · Responsable logistique · Real Estate · May 21, 2025
Have it currently set up for several different clients, works very well for the most part despite a few ease of use drawbacks.
Pros: The admin side is relatively straightforward, remote administration through a cloud server is very convenient.
Cons: Some features are very convoluted and not user friendly. Parking a call is needlessly complicated.
Natale M. · Senior Field Technician · Information Technology and Services · May 15, 2025
worked well in all we had a few issues and installation issues but overall not dissapointed.
Pros: easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but when used to it worked well.
Cons: can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android.
Darren B. · survayour · Construction · May 12, 2025
The experience with V18 was rlly good but V20 needs to improve
Pros: Its a small and fast phone system. You can quickly install new phones and restart the whole system. It has a good and simple Webclient where you can find things fast and its self-explanatory. The price is more than faire for the product and its features. Great Mobile App and easy to use
Cons: The new Version V20 seems buggy and features that were good in V18 were omitted. V20 has no new App for Mac so you have to use the old V18 App or the Web Client.
Rene B. · IT Administrator · Automotive · May 5, 2025
Very positive. Tech expert assisting with the deployment was very helpful and knowledgable.
Pros: It's very flexible and easy to configure different options. Range of handsets available is great.
Cons: Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure
Richard C. · IT Manager · Education Management · April 22, 2025
I’ve been installing 3CX since version 10, but lately it’s become clear that small users are no longer welcome. I manage a fleet of about thirty 4SC 3CX systems, which I’m now forced to migrate to competitors because 3CX has decided it no longer wants our business. I’ve completely lost trust in 3CX, as they change their policies overnight and discard long-time customers without any consideration.
Pros: The simplicity of installation and deployment. The Call Flow Designer.
Cons: The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.
Laurent B. · Manager · Telecommunications · April 22, 2025
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| Softphone | 1 | 7 | Shortlist |
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| VoIP | 1 | 21 | Shortlist |
| Call Recording | 1 | 24 | Shortlist |
| Live Chat | 1 | 25 | - |
| Team Communication | 2 | 28 | - |