3CX

Pros: I like that we can configure a digital receptionist instead of hiring an actual reception to manage and direct calls.

Cons: The Microsoft integration doesn't work in real-time for Microsoft Teams availability status, and Microsoft profile pictures can't be managed from admin console unless it is auto populated using Microsoft 365 sync.

Pros: 3CX is very easy to use, in the office and outside of the office. Their app is user friendly and has amazing features that make it easy to use. The SMS option is easy to use as well and helpful for our clients. Any issues we have are quickly resolved with their customer support team.

Cons: The only complaint our firm has is there is sometimes a delay in receiving texts, and clients have complained it is difficult to hear us at times.

Pros: I really enjoy how easy 3CX is to use. We host it locally in our environment and it works perfectly. Our calls dont drop, we dont have any issues with the call flow it just works.

Cons: I have been at another organization that hosted their own 3CX instance and had issues because of the complexity of the setup.

Pros: Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs.

Cons: Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments.

Pros: Easy VoIP onboarding, easy admin panel, cost is very competitive, supports multiple sites, supports mobile app ringing, supports DID.

Cons: Holiday and closure messages could be easier to schedule, hold music and internal extension navigation could be better to setup and manage.

Pros: Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most.

Cons: Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient.

Pros: User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee.

Cons: Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts.

Pros: I like that 3CX is connected to our desk phones as well as our work phones. It is pretty easy to use.

Cons: I wish there was a text feature beyond texting only people who have the 3cx app. Also, there seems to be some connectivity issues at times.

Pros: It allows you to view the availability of every employee quickly and easily, and with whom they are speaking. This helps minimize the time you spend transferring callers

Cons: The program will occasionally (maybe once a month,) glitch out and crash. It doesn't take long to come back up but it can be inconvenient.

Pros: Fairly straightforward Gui and administration, has good reporting functionality, and having the app access for multi-device calling.

Cons: The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access. Also the Voicemail pin breaks and has issues, we have needed to disable the pin entirely as there is too much IT requests relating to their pin no longer working.

Pros: Brilliant Voip service. The best feature is the rich flexibility it offers from ring groups, digital receptionist, reports. The telephony experience is brilliant via handset/app and managing the system via admin console.

Cons: The latest update - version 20 has removed some features such as granular reports. The user interface has been redesigned which is not as polished as the previous version.

Pros: It is an application for support management that is easy to use for entrepreneurs like me; its free version is enough to boost the launch of my product.

Cons: I had problems when setting up the key for my account, I didn't understand where to start, but the answer was always right in front of me, which is kind of funny. But after that, everything else was very easy.

Pros: Extremely efficient and user-friendly. Quite easy to set up, self-hosted or with their cloud services.

Cons: It is quite pricy and though it can be compatible with a lot of hardware, there are exceptions, so make sure to double check.

Pros: 3CX Makes it easy to work from home. It also makes it easy to get away from your desk, if needed, and not have to miss calls.

Cons: 3CX can sometimes be a little delayed. Because it can sometimes be delayed before it rings to the app some calls may be missed.

Pros: We can call staff members' extensions and make calls to external numbers as well. It helps to have a profile photo for our staff members, as sometimes it is confusing for new team members and frontline workers.

Cons: On a few occasions, we met technical issues like not hearing the voice of another person. We went through the settings, but it fixes itself

Pros: 3CX offers competitive pricing, which is a significant advantage for businesses looking to cut costs without sacrificing quality.

Cons: Some users have mentioned that frequent updates can disrupt their workflows, especially if they rely on customizations or integrations

Pros: L’application du logiciel 3CX est bien pratique et très facile à prendre en main. Les fonctionnalités sont assez intuitives.

Cons: Le point faible du logiciel est le graphisme. La présentation visuelle n’est pas agréable et pas moderne.

Pros: The admin side is relatively straightforward, remote administration through a cloud server is very convenient.

Cons: Some features are very convoluted and not user friendly. Parking a call is needlessly complicated.

Pros: easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but when used to it worked well.

Cons: can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android.

Pros: Its a small and fast phone system. You can quickly install new phones and restart the whole system. It has a good and simple Webclient where you can find things fast and its self-explanatory. The price is more than faire for the product and its features. Great Mobile App and easy to use

Cons: The new Version V20 seems buggy and features that were good in V18 were omitted. V20 has no new App for Mac so you have to use the old V18 App or the Web Client.

Pros: It's very flexible and easy to configure different options. Range of handsets available is great.

Cons: Purely cloud based so totally reliant upon internet connection. Not really a major problem but does give a single point of failure

Pros: The simplicity of installation and deployment. The Call Flow Designer.

Cons: The customer relationship was very poor. There were numerous bugs during the transition to version 20, and the support team offered no real solutions other than completely redoing the configuration.