CloudTalk

Pros: you can easily dial numbers from CRM, fast

Cons: if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)

Pros: easy to use every day. never had any issues, great for listening back to calls

Cons: can be slow sometimes, but can easily reload and works fine

Pros: I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy

Cons: With CloudTalk, it has been smooth managing business calls.

Pros: Simple a deployer, mise en route rapide, avec fonction de base

Cons: Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place

Pros: CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients.

Cons: Je ne trouve aucun problème , j'adore !

Pros: CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels.

Cons: CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner.

Pros: In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.

Cons: The option to send MMS inside Europe. It's not possible yet.

Pros: CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.

Cons: The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.

Pros: The system works properly in most cases, but there are a lot of connection issues

Cons: I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product

Pros: The waiting time for the phone lines is short. That is the main positive thing

Cons: Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.

Pros: This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Cons: So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.

Pros: Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.

Cons: Nothing as it has literally everything we were looking for in a vendor.

Pros: A user-friendly tool for small businesses providing customer service with several advanced call center features. All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences.

Cons: For now, I didn't find anything that should be listed here, no major bugs or outages occurred during our use of CloudTalk.

Pros: Um demo aparentemente grátis. Quando na verdade estão pegando seu dados para te cobrar frequentemente sem sua autorização. Quando você pedir estorno não vão te estornar. São desonestos!

Cons: Eles pegam seu cartão de crédito e passam sem sua autorização.

Pros: It's simple and intuitive, providing everything we need and want at a much lower price than any of the alternatives we considered.

Cons: There could be more features for physical IP phones.

Pros: Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

Cons: None, everything works just fine and we didn't have to solve any bigger problems

Pros: User-friendly, free trial, integration options to choose

Cons: I do not find any feature to not like + overall use is very easy.

Pros: The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal.

Cons: I don't know of anything I would fault here.

Pros: Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.

Cons: The mobile app could be improved, but we prefer the desktop app anyways.

Pros: Features like call recording, history, reporting make CloudTalk a good call management application

Cons: Customer service is not fully available sometimes.

Pros: Support was fantastic and call quality decent

Cons: Few issues around supporting our needs and manually updating ourselves

Pros: Automation, Dashboard, Auto-Dialer, Call Monitoring

Cons: Onboarding, Support, Call Quality, Poor Piepdrive Integration