Rating
4.4
268 reviews
Starting price
$19
Per User
Categories
15
Founded
2016
Employees
200
Funding
31.5M
Series B
CloudTalk is a cloud-based call center software for sales and customer service teams, built to streamline inbound and outbound communication in one powerful workspace. With 80+ advanced calling features and 80+ CRM and helpdesk integrations (including HubSpot, Salesforce, and Pipedrive), CloudTalk offers an AI Voice Agent and AI-powered features that help agents automate their daily workflows and boost efficiency. Benefit from global coverage across 160+ countries, exceptional call quality and AI Conversational Intelligence that turns every conversation into actionable insights. Trusted by 4,000+ companies like Nokia, Glovo, and Valutico. Start your FREE 14-day trial today and experience the future of AI-driven calling.
Ad spend / mo
$109K
678 paid keywords
Paid visits / mo
14,555
Organic keywords
35,048
Organic visits / mo
17,383
Authority
46
8,255 ref domains
Creatives run
100
as CloudTalk s.r.o.
Active now
100
last 14 days
Advertising since
Oct 2021
4.5+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as CloudTalk - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(268 reviews)
After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays
Pros: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too
Cons: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that.
Dhanesh V. · Team lead · Education Management · December 15, 2025
Pros: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful.
Cons: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance.
Nishant B. · BDM · Hospitality · August 4, 2025
| Category | Page | Rank | Placement |
|---|---|---|---|
| Business Phone Systems | 1 | 1 | AdShortlist |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| aircall | $18.50 | 1 | 9.6% | www.cloudtalk.io/aircall-alternative-ga/ |
| voip phone system | $27.57 | 1 | 7.8% | www.cloudtalk.io/voip-from-cloudtalk-ga/ |
| polyai | $2.36 | 1 | 7.5% | www.cloudtalk.io/polyai-alternative-ga/ |
| polly ai | $3.22 | 1 | 4.6% | www.cloudtalk.io/polyai-alternative-ga/ |
| gotoconnect | $27.60 | 1 | 3.4% | www.cloudtalk.io/go-to-connect-alternative-ga/ |
| goto connect | $27.60 | 1 | 2.8% | www.cloudtalk.io/go-to-connect-alternative-ga/ |
| 3cx | $5.11 | 1 | 2.7% | www.cloudtalk.io/3cx-alternative-ga/ |
| poly.ai | $2.36 | 1 | 2.3% | www.cloudtalk.io/polyai-alternative-ga/ |
| call forwarding | $4.16 | 1 | 2.2% | www.cloudtalk.io/call-forwarding-ga/ |
| aws connect | $12.80 | 1 | 2.0% | www.cloudtalk.io/amazon-connect-alternative-ga/ |
| cloudtalk | $23.64 | 1 | 1.9% | www.cloudtalk.io/cloudtalk-brand-ga/ |
| business voip | $34.59 | 2 | 1.8% | www.cloudtalk.io/voip-from-cloudtalk-ga/ |
| cloud talk | $23.64 | 1 | 1.6% | www.cloudtalk.io/cloudtalk-brand-ga/ |
| zoho voice | $17.46 | 1 | 1.4% | www.cloudtalk.io/zoho-crm-ga/ |
| go to connect | $19.47 | 1 | 1.3% | www.cloudtalk.io/go-to-connect-alternative-ga/ |
Free 14-Day Trial - American Virtual Phone Number
Call Routing, VoIP, Voicemail, Call Recordings, SMS, IVR, Callback, Smart Dialer, Masking.
https://www.cloudtalk.io
2026’s Best Phone System
#1 Cloud Phone System in 2026 — Rated 4.3/5 by teams worldwide. Smarter phone systems start with CloudTalk! Smarter phone systems for modern teams. Start your free CloudTalk trial today! + Crystal Clear Calls. + AI-Powered.
https://www.cloudtalk.io
Best 3CX Alternative
The World's No.1 Call Center — See Why CloudTalk is a Better Option for your Team and your Business than Other Solutions. Connect with Customers Worldwide Without Latency Using our Global Data Centers. + Call Queuing.
https://www.cloudtalk.io
Outbound Call Center Software - Sell Whenever, Wherever
Leverage Smart Dialing Tools and Increase Sales by 87%. Completely Free, for 14 Days. Unlock...
https://www.cloudtalk.io
Call Forwarding Service
International Call Forwarding — Automatically Forward Your Incoming Calls to External Mobile. Call Forwarding is Beneficial for Both Customers and Businesses.
https://www.cloudtalk.io
Its good and user-friendly tool , Its even affordable , docent take much time to learn it
Pros: Its easy to use and configure, user-friendly and docent take much to make a new team mate learn , good with calls reports
Cons: After call response is not unto the mark can be improved and ringtones in it are not that great
Chandu V. · Sales manager · Education Management · May 7, 2025
fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo
Pros: you can easily dial numbers from CRM, fast
Cons: if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)
Eva L. · Sales and Business Development · Computer Software · April 18, 2025
excellent would highly recommend to any business
Pros: easy to use every day. never had any issues, great for listening back to calls
Cons: can be slow sometimes, but can easily reload and works fine
faye d. · sales representative · Retail · February 21, 2025
Pros: I like that it is a great business phone system It comes with amazing VoIP features and also makes call tracking easy
Cons: With CloudTalk, it has been smooth managing business calls.
Enrico A. · Customer Service Manager · Information Technology and Services · February 15, 2024
Pros: Simple a deployer, mise en route rapide, avec fonction de base
Cons: Mise en place du répondeur, avec le message d'accueil, difficile à mettre en place
khalid I. · GERANT · Retail · December 20, 2023
Pros: CloudTalk est un logiciel très efficace permettant de centrer vos appels téléphoniques , il vous donne une bonne communication avec vos clients.
Cons: Je ne trouve aucun problème , j'adore !
Hermann A. · Support client · International Trade and Development · November 12, 2023
Pros: CloudTalk est un logiciel professionnel dans la gestion et le suivi des appels. C'est un logiciel de centre d'appel et qui permet de suivre et aussi de surveiller les appels.
Cons: CloudTalk est un logiciel qui présente quelques fonctionnalités un peu complexe à cerner.
Oluwa Locheyi H. · Agent Commercial · Retail · October 29, 2023
Very good. Execelent Integrations and support.
Pros: In our company we try to always automate everything. And with Cloudtalk, using their integration with Hubspot / Make.com / API, we can easily do multi touch using their services: Send automatic SMS's, voicemails and even call dials.
Cons: The option to send MMS inside Europe. It's not possible yet.
Pedro A. · Marketing & Growth Ops · Financial Services · October 3, 2023
My experience with CloudTalk has been highly positive. It has revolutionized our communication processes, enhancing efficiency and customer interactions.
Pros: CloudTalk stands out as an efficient and reliable communication solution. Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity. Access to customer information within the platform has streamlined workflows, and the call quality is exceptional, ensuring clear conversations.
Cons: The pricing may be costly for small businesses. The user interface could be more intuitive and visually appealing. However, these minor drawbacks are outweighed by the platform's overall performance and reliability.
Ziya B. · Advanced Systems Engineer · Electrical/Electronic Manufacturing · May 25, 2023
Terrible.
Pros: The system works properly in most cases, but there are a lot of connection issues
Cons: I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product
Debora B. · director · Real Estate · March 13, 2023
Pros: The waiting time for the phone lines is short. That is the main positive thing
Cons: Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.
Andres S. · Recruitment Manager · Outsourcing/Offshoring · February 20, 2023
Pros: This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.
Cons: So far, there is nothing I could mention. All the minor issues were efficiently solved with the customer support.
Filip F. · Sales Associate · Information Technology and Services · February 12, 2023
Pros: Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.
Cons: Nothing as it has literally everything we were looking for in a vendor.
Anonymous User · Head of Marketing · Information Services · February 7, 2023
Pros: A user-friendly tool for small businesses providing customer service with several advanced call center features. All you need in one tool for a great price. They offer a free trial to see how their features work, and you can choose from integration options according to your preferences.
Cons: For now, I didn't find anything that should be listed here, no major bugs or outages occurred during our use of CloudTalk.
Adriana I. · Website Manager · Marketing and Advertising · December 23, 2022
Péssima! O sucesso do cliente não se preocupa com você e meu prejuízo até então está sendo enorme. Mas eu não vou desistir.
Pros: Um demo aparentemente grátis. Quando na verdade estão pegando seu dados para te cobrar frequentemente sem sua autorização. Quando você pedir estorno não vão te estornar. São desonestos!
Cons: Eles pegam seu cartão de crédito e passam sem sua autorização.
Vitor B. · Diretor · Retail · December 22, 2022
CloudTalk is easy to use and allows you to purchase phone numbers quickly.It takes just a few hours to get everything set up and ready. The app works well for our customer support agents who don't use a landline phone.
Pros: It's simple and intuitive, providing everything we need and want at a much lower price than any of the alternatives we considered.
Cons: There could be more features for physical IP phones.
Filip K. · Marketing Specialist · Computer Software · December 14, 2022
It saves time and makes some processes smoother and more transparent. And that's what we needed.
Pros: Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.
Cons: None, everything works just fine and we didn't have to solve any bigger problems
Rastislav Š. · Marketing Executive · Computer Software · December 13, 2022
Pros: User-friendly, free trial, integration options to choose
Cons: I do not find any feature to not like + overall use is very easy.
Barbora B. · Product Marketing Specialist · Information Technology and Services · December 12, 2022
Pros: The platform is built on VoIP, so we don't have to depend on a landline. The transmission works great and without any outages or other glitches. For example, Navias can process and comment back on feedback or research interviews, which is easily synchronized with our CRM, so everyone has all the information at their disposal.
Cons: I don't know of anything I would fault here.
Martin K. · Marketing Specialist · Marketing and Advertising · December 12, 2022
Very positive! Sending the high-five to their team.
Pros: Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.
Cons: The mobile app could be improved, but we prefer the desktop app anyways.
Matej K. · Founder · E-Learning · December 12, 2022
it does the job and is very professional
Pros: Features like call recording, history, reporting make CloudTalk a good call management application
Cons: Customer service is not fully available sometimes.
Anonymous User · data analyst · Accounting · November 13, 2022
Pros: Support was fantastic and call quality decent
Cons: Few issues around supporting our needs and manually updating ourselves
Ali R. · Director · Computer Software · October 6, 2022
Pros: Automation, Dashboard, Auto-Dialer, Call Monitoring
Cons: Onboarding, Support, Call Quality, Poor Piepdrive Integration
Prakash B. · Manager · Transportation/Trucking/Railroad · September 28, 2022
| IVR | 1 | 1 | Ad |
| Softphone | 1 | 1 | AdShortlist |
| Call Accounting | 1 | 2 | Ad |
| Call Tracking | 1 | 3 | Ad |
| Cloud PBX | 1 | 4 | AdShortlist |
| Auto Dialer | 1 | 5 | Ad |
| Contact Center | 1 | 7 | Ad |
| Telemarketing | 1 | 8 | - |
| Contact Center Quality Assurance | 1 | 9 | - |
| Predictive Dialer | 1 | 13 | - |
| Cloud Communication Platform | 1 | 20 | Shortlist |
| Call Recording | 2 | 4 | - |
| Call Center | 2 | 10 | - |
| VoIP | 2 | 12 | - |