Front

Pros: The AI is very helpful for composing emails, allowing me to sound more professional, confident, or friendly. Assistance in this area is always welcome for me, they make my process so simple.

Cons: My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I wish we could snooze a calendar reminder.

Pros: It's consistency across browsers and devices, making applications accessible on desktops, mobile devices, and tablets.

Cons: Can be slow with large volumes of messages or complex workflows. New users may need time to adapt to advanced features.

Pros: Front nous permet de réunir les emails et de collaborer en équipe au même endroit. On s'y habitue vite à avoir des boîtes de réception partagées et nos commentaires internes.

Cons: Il a certaines lacunes pour des intégrations ou des capacités d'automatisation. Il serait plus intéressant d'avoir plus de guidage dans l'application.

Pros: They've changed the whole user interface and just increased the user interface. people who don't use the app, making design decisions on what they think customers want. It's unworkable at the moment

Cons: The ability for the company to put everything behind the paywall and think that their engineers know better than anyone and make changes to the program without asking their users, because people who have never used the program think the program should behave or look a certain way.

Pros: Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front.

Cons: I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface.

Pros: Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread.

Cons: Pricing is quite steep, and depth of rules only goes so far--for example, SLA functionality is limited.

Pros: User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers.

Cons: I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises.

Pros: Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core tech stack.

Cons: I can't think of anything in particular, Front is great and works really well for all our functions.

Pros: AI powered customer service and support. Live support and best customer service software so far. Easy graphics that can understand by non technical person. Shared inbox and help desk can allow team to work together for better experience.

Cons: As per my experience I can say that there is no any least things about front but for premier version you have to pay more. I think it’s not it’s drawbacks.

Pros: consolidates emails, SMS, live chat, social media messages, and more into a single shared inbox

Cons: he platform's extensive features can be overwhelming initially, requiring time and training to fully utilize.

Pros: I like that I can sync a very large number of inboxes into a single inbox view

Cons: It relies a lot on complex rules to send different emails to different views, but the filters don't reliably work which ends up creating issues for the core use case of the product

Pros: I use it on a daily basis to collaborate with peers and end users alike. It's very handy to utilize group distros and I think it's better at remote inbox management than Outlook delegates.

Cons: I wish the organization system for emails could be better, and use a folder methodology instead of just tags.

Pros: Front felt complete and allowed for me to access all channels in one inbox saving so much time

Cons: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform

Pros: Le travail en collaboration avec les différents membres de la société

Cons: Il y a suivi compliqué sur qui traite les lead

Pros: The integrations with other tools, Customer support

Cons: No current complaints about front, we are happy with their system

Pros: I really loved the way this software can combine many communication platforms into one place, it makes working so much easier.

Cons: Generally didn’t find any cons during using this software.

Pros: It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface.

Cons: At the beginning it seemed a bit difficult to understand but once I got the hang of it it was a breeze.

Pros: Ease of use and a wide variety of functionality.

Cons: Crashing issues when email threads get really long.

Pros: Font makes it easy to see all of my channels in one place, no more constant switching between screens!

Cons: Nothing, it's worth the cost for any business where you need to liaise with many clients.

Pros: First the video tutorials and the way the software helps ease off saturated workloads.

Cons: No complain, because it's quite useful in seamless communications among our team members.

Pros: Front offers a simple and intuitive interface. It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information.

Cons: While some competitors will have a URL for each individual email, Front has a generic URL for the inbox. Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module.

Pros: My company did a trial of Front because we were in the market for a ticketing/email tool. I found it to be very user friendly and intuitive. It had a lot of good features and felt very similar to use as Outlook, but with much better reporting features.

Cons: There wasn't anything I disliked. Ultimately, the company didn't move forward with it. But I really liked it and was pushing to use it for my team.