Rating
4.3
522 reviews
Categories
13
Founded
2014
Employees
1100
Funding
434.8M
Series D
Podium is an award-winning marketing and communication platform that uses text messaging to help local businesses attract more leads, convert leads at a higher rate, and retain more customers. Podium's platform consolidates daily communication, online reviews, website chat, marketing campaigns, and mobile payments into a single inbox that has helped over 100k local businesses win.
Ad spend / mo
$21K
21 paid keywords
Paid visits / mo
4,295
Organic keywords
44,070
Organic visits / mo
140,418
Authority
55
12,862 ref domains
Creatives run
30
as Rocco's Jewelry
Active now
10
last 14 days
Advertising since
Feb 2022
4+ yrs running
Last seen
today
still active
Running 24 ads on LinkedIn as Podium Gym Solutions Oy - a paid B2B channel, on top of any Google/Capterra spend. Includes video creative.
The shared messaging across Reputation & Review Marketing Platform advertisers - the validated angles to copy. See the niche →
(522 reviews)
Overall I like using Podium for calls and text messages versus using a regular landline. The AI is nice but still needs work. Podium is a very useful tool that we use on a daily basis.
Pros: I love the fact that you can go back in and listen to the calls. It helps getting more details that you may miss while actively on the call. Including if capturing the phone number of who is calling so if there is a disconnection we can call back. The recordings also help us when customers are stating that we said something that is untrue.
Cons: The typed transcripts are not always accurate. The AI doesn't do the greatest but improves everyday. Customers can tell as soon as they call that they are speaking to an AI agent.
Jessica L. · Dispatcher, Project manager, Purchasing manager · Construction · February 18, 2026
Overall my experience has been great. It allows me to text potential new clients, current clients, manage workload and assignment among my team and communicate verbally, virtually and through attachments.
Pros: What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages, attachment requirements, easily accessible and editable contact information and automatic formulas for messaging: all was found in Podium.
Cons: My least favorite detail about Podium may be the occasional glitch and lag. Podium really is just a great application and I cannot think of a dislike.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Lead Nurturing | 1 | 11 | - |
| Reputation Management | 1 | 12 |
Domain confidence 99%
| Keyword they bid on | CPC | Pos | % budget | Landing page |
|---|
| podium | $4.96 | 1 | 98.1% | podium.com/watch-demo/ |
| dealership accelerator | $9.17 | 1 | 0.5% | www.podium.com/auto-ai-paid/ |
| podium phones | $24.35 | 1 | 0.5% | podium.com/watch-demo/ |
| podium chat | $19.22 | 1 | 0.3% | podium.com/product/text-marketing/ |
| what is podium software | $18.36 | 1 | 0.2% | podium.com/product/ai-employee/ |
| poidum | $4.96 | 1 | 0.1% | podium.com/watch-demo/ |
| podioum | $4.96 | 1 | 0.1% | www.podium.com |
| podium aesthetics | $9.96 | 1 | 0.0% | aesthetics.podium.com/ |
| podeium | $4.96 | 1 | 0.0% | podium.com/watch-demo/ |
| ai platforms for dealership operational models | $0.00 | 6 | 0.0% | www.podium.com/auto-ai-paid/ |
| podium free | $0.00 | 1 | 0.0% | www.podium.com |
| podium.co reviews | $22.24 | 2 | 0.0% | podium.com/watch-demo/ |
| podium corp | $10.99 | 2 | 0.0% | podium.com/watch-demo/ |
| vehicle booking ai agent | $0.00 | 1 | 0.0% | www.podium.com/auto-ai-paid/ |
| podium reviews google | $30.97 | 2 | 0.0% | www.podium.com |
Work Faster with Podium | Podium AI Does the Work
Always on, always helping. See how Jerry makes your team faster with AI. Automate sales chats, reviews & bookings—faster and human-like with AI.
https://www.podium.com
Grow Faster with Podium
Instant Lead Response — Podium’s AI replies & books — so you never miss a lead. Try it today. Close more leads with instant replies. AI handles chats, bookings & more. Get found online. Reply to...
https://www.podium.com
Podium Boosts Your Sales | Respond to Leads in Secs
Automate lead response 24/7. Schedule & follow up—without lifting a finger. Podium’s AI replies & books — so you never miss a lead.
https://www.podium.com
Explore Podium's Platform
See Podium in 4 Minutes — Podium simplifies your workflow so you can grow, faster and smarter. Want more leads, reviews, and payments?
https://www.podium.com
AI That Boosts Dealer Sales - AI Tools For Car Dealerships
Convert more car buyers fast with Podium AI for dealerships. Podium AI BDC engages leads instantly to boost sales for dealerships.
https://www.podium.com
Jhovanny A. · Receptionist- New Client Liaison · Law Practice · December 21, 2025
They love your credit card when the bill come through, hate customer service and doing the right thing.
Pros: It worked great in the younger growth phase of our company. The review tracking was especially helpful.
Cons: Absolute predatory and bottom notch customer service. After being a loyal, paying customer for years, it no longer suited our needs. They refused to cancel our plan citing 4 year old contract for auto renewal signed by an employee no longer with the company and absolutely refused to do the right thing and terminate the contract. After cancelling the card on file when the cancellation was refused, they went around the marketing contact, called our front desk and got an updated card from someone not even involved.
Justin T. · COO · Construction · October 30, 2025
Cons: ⭐☆☆☆☆ Podium is still very much a product in development and not suited for mid-sized businesses (it may work for a small business or corner shop). The tech support is virtually non-existent. [sensitive content hidden], the sales rep, promised the world just to close the deal but clearly didn’t understand his own product. After investing 100+ development hours in just 30 days, we were left completely on our own. Even after sending a cancellation notice for phone lines, they insisted we cancel Dialpad, claiming Podium had the same level of functionality and support—which it does not. Bottom line: do not trust their promises. Do your own research before investing your time and money here.
Ravin G. · CEO · Consumer Electronics · August 29, 2025
Pros: Podium is a good tool, easy to use and offers an ergonomic space. It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely. It’s a software that helps us respond efficiently to our clients’ requests.
Cons: I didn’t notice many downsides with Podium, but I wish it added some features like being able to offer a phone number so people can reach us if needed or in case of urgent issues.
Céline J. · Social Media Manager · Consumer Services · August 12, 2025
Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads.
Pros: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for.
Cons: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients.
Alondra M. · Insurance Agent · Insurance · July 28, 2025
Overall, good. The good comes from the same reason we got Podium in the first place - review generation. Other features are okay.
Pros: It is still our best contributor to getting public reviews online, even after using it for about 9-10 years.
Cons: Since it has incorporated more and more features, it feels like Amazon Prime (where you start paying for things you don't need nor want). Current accounts are grandfathered, but when considering new accounts, it becomes less viable.
Marina P. · Marketing Manager · Automotive · June 30, 2025
Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do.
Pros: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there.
Cons: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow.
Ilayda S. · Marketing Director · Apparel & Fashion · April 23, 2025
Pros: Multiple features to utilize all we need to use Podium for.
Cons: Small glitches which make some tasks harder to use.
Alexa G. · Assistant General Manager · Sports · April 11, 2025
It has been a really positive experience. Our customer service and communication has improved drastically.
Pros: We are able to send bulk messages as well as easily communicate with members of our school.
Cons: The interface can be a little overwhelming at times.
Zach D. · director · Sports · April 10, 2025
we have added features to our service over time because we are happy with it and they are always adding things to improve the customer experience
Pros: with our small business the AI allows customers to be helped immediately and streamlines our conversations when we enter the conversation
Cons: customers can get a little confused thinking we're here all the time as opposed to just a generic after hours message
cristian w. · manager · Automotive · April 8, 2025
Pros: There initial sales guy was great but went downhill from there!
Cons: the worst company I've ever dealt with! They don’t connect to Shopify, fail to send abandoned cart texts as promised, and never notify when an order ships. When you need help, they’re MIA! But they have no problem Charging $635 per month. stay away, or you’ll regret it!
Scott S. · Owner · Retail · February 28, 2025
Easy to manage customer reviews and overall relationship, whether calls or texts
Pros: Easy to use with continually growing features and solutions
Cons: expensive compared to similar software providers
Ryan W. · Owner · Furniture · February 17, 2025
We used Podium as a start-up company, but as we grew, we found that it did not have enough features to meet our needs
Pros: It was the most cost-effective option at the time we purchased
Cons: Did not like the features, felt like customer service was lacking
Julie S. · Owner · Hospital & Health Care · January 2, 2025
Great. As previously stated it is easy to use to great to have all the conversations in their own categories
Pros: How easy everything is to use. Getting client information as well as responding to their inquiries is a breeze
Cons: Not being able to contact a person with issues. Their website does not have a contact me phone number
Jessica B. · Marketing Manager · Furniture · December 5, 2024
Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled.
Pros: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive.
Cons: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts.
Cate S. · Owner · Marketing and Advertising · November 3, 2024
A very straightforward and easy POS device, simple and clean GUI, and an overall great way to message customers.
Pros: So easy to send secure payment links and send mass-messages. Checking payments at the end of the day is simple and easy. Refunding payments is a breeze.
Cons: There is no archive of photos that have been sent by customers. The search function is finnicky and often does not find what I am looking for.
Brendan B. · Sales Consultant · Retail · October 18, 2024
My experience with podium was positive. I didn't have any issues with the program while using it
Pros: the simplicity of the Program was great.
Cons: I am not sure there was anything that I didn't dislike
Heather R. · Office Manager · Medical Practice · October 14, 2024
overall positive eperience, it's obvious their team genuinely wants to help businesses thrive.
Pros: User friendly platform, easy to navigate, easy to connect with dcustomers and manage communications. The messaging function allows for real-time conversations that are personal and direct
Cons: The anayltics dashboard is not very deep and there are times where i didnt receive alerts.
Casey W. · Office Manager · Media Production · September 23, 2024
Pros: Easy to use. Easy for our employees to use on both mobile and desktop. Easy setup on our website. Captures reviews from customers.
Cons: Unable to connect our Facebook pages to Podium, even after talking with support.
Jennifer K. · Marketing Manager · Automotive · September 18, 2024
I love that fact that you can motivate the salesman to get reviews done. Keeps track of who sent out the most and places them in 1-3 winnings.
Pros: Great way to get Reviews with easy text and email links to send.
Cons: That it is not free, would be the only thing that I didn't like.
Holly L. · Business Development Manager · Automotive · September 7, 2024
it wasn't bad honestly! It's a super great program and they have some amazing features. However, for our company, it just didn't fit as well. For companies larger and using more payment methods, this is the program for you and it's very easy to use daily.
Pros: Easy to navigate and gets the job done fairly quickly
Cons: Not as efficient at getting our messages to patients
Cheyenne R. · MA · Hospital & Health Care · August 27, 2024
The multiple challenges with getting this service on line, and the expectation to pay for the full year payment without the service being full filled in our contract. They did provide one less month payment , but that was not even close to many months with no proper service. We would have stayed through this trouble if they would have off set the many months of no full support, but they seem concerned with getting one more payment for us> I will keep reviewing and posting until I see podium doing a deep dive and understand from our point of view
Pros: The data analysis is easy to use and operate
Cons: Continuous IT tickets that had months with inadequate service. The lack of communication when the system was not working properly but yet still taking our payments. I have multiple documents and IT tickets to support our challenges. This year cost with not the ability to get Google reviews made the experience a failure
Sean W. · Vice President · Retail · August 23, 2024
Pros: I like the platform for messaging to our clients. The text templates are customizable and easy to select. The interface is user friendly and very easy to navigate.
Cons: Podium phones is the worst. I think it is fairly new system for Podium therefore there are kinks form them to fix. We had several outages, and it was the worst because our clients could not get ahold of us. Their support was not available 24/7 to address time sensitive issues. There explanations always had to do with changes in management so it took even longer for issues to be addressed and resolved. We are happy we switched to Kenect for messaging and Nextiva for VOIP.
Whitney S. · Paralegal · Law Practice · July 18, 2024
Sad. They took our number under contract and wont let go of it. Until contract finishes even after telling them it sucks.
Pros: The only thing is that you can reply to reviews easy. But for a cost.
Cons: Phone service is just horrble dont reccomend them.
Alejandro C. · Owner · Mechanical or Industrial Engineering · June 8, 2024
- |
| SMS Marketing | 1 | 18 | Shortlist |
| Review Management | 1 | 19 | - |
| Lead Capture | 1 | 22 | - |
| Live Chat | 1 | 23 | - |
| Customer Communications Management | 1 | 25 | Shortlist |
| Medical Spa | 2 | 3 | Shortlist |
| Customer Experience | 2 | 4 | - |
| Lead Generation | 2 | 4 | - |
| CRM | 2 | 22 | - |
| Lead Management | 2 | 27 | - |
| Payment Processing | 2 | 29 | Shortlist |