Yotpo

Pros: Easy set up and use and good value for money. Any time had issues customer service/chat was quick to help.

Cons: Other apps started getting more features and just overall looked better. I believe if i remember correct Yotpo pricing started increasing a lot too compared to others

Pros: The reporting was very efficient, you could drill down into a customer portfolio and see all the earned/spent points at any given time. You have the ability to pull multiple variations of reports

Cons: It is extremely expensive, they promised the world and really underdelivered. We were not able to customize like they said in sales pitch.

Pros: Basically the number 1 review software, integrates well with our CRM and makes it easy to take action

Cons: The integration for replying to user questions submitted via Yotpo x Gorgias in particular is a bit clunky

Pros: It promises to be super easy to install on my shopify store in order to start collecting reviews. I do like the idea that it can be customized, and can coordinate with marketing tools (like if i wanted to send an sms or email marekting blast).

Cons: I think that it's expensive. a price of $79 for only 500 orders is a bit high, there are other tools that do exactly the same thing for less, I would have preferred a "starter" version or even a trial version.

Pros: Easy to set up (particularly if integrated with Shopify) Good availability of customer support (though the actual support was a bit hit and miss) Good core functionality

Cons: Basic editor for on-site pop-ups Limited reporting functionality Awkward to integrate with e-commerce platforms which aren't Shopify Can't generate test emails populated with dynamic data - have to put through a live order instead to see the whole journey

Pros: Yotpo customer service/support is top notch, helps problem solve and helps build flows and will check your work to ensure it shows on the customers end the way you want it to. Lots of customization tools that work for any business big or small. Easy review/question widgets, these can be added almost anywhere on your website. Integration to shopify is seamless, easy to navigate. customer segments are easy to create to send SMS/email marketing to a curated set group is made super simple, and easy. Scheduling marketing sms or email is seamless and easy to understand. yearly and annual reviews with your account manager to ensure you are getting enough out of yotpo compared to what you are putting in, also helps ensure that you are using all that yotpo offers that you are already paying for. You can pick which reviews hit your website and if one is bad and needs further escalation it will let you reach out to the reviewer by email to solve the issue and ask them to re-review.

Cons: sometimes there is a slow load times when switching through product features, i like to think that yotpo is holding so much of our store data and analytics that it takes a minute to open a new page within yotpo. this is not a huge con but has made certain tasks longer.

Pros: It’s pretty straightforward and provides some good idea. Ideas for scripted messages.

Cons: Customer service generally isn’t great but the product is solid

Pros: The software works really well. The support is good. It's probably the best out there on the market.

Cons: The cost, and the language issue. (Not being able to translate)

Pros: Yotpo had some nice subscription management features and many integrations that worked well with our company

Cons: There were too many bugs and things breaking.

Pros: It was simple, easy to install and had a user friendly UI

Cons: To pricey for what it offered and its censor/filter was horrible in sweden

Pros: Simplicity, well done integrations with Shopify and Klaviyo among others

Cons: Very performance heavy on site, very little customization as well as the lack of ratings

Pros: Yotpo provides a set of best practice softwares that have been valuable for us as a DTC eCommerce business. Their review collection software is robust and one of the few that's able to syndicate out to the Bazaarvoice Network. It's cheaper to collect on Yotpo, rather than use the BV review collection software. Their UGC platform is a solid mid-grade solution to curate and display various social media content on our product display pages. Their SMS platform is competitive, but not revolutionary and allows for decent integration with Klaviyo. Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers. They have tons of offerings and we are able to bundle together several of them to save on our contracts.

Cons: The ability to have multiple products and services under a single brand is a double edge sword. While they're all "Yotpo" we do have a different account rep for each piece of software, leading to some fragmentation on our overall strategy and execution. Their software solutions are very much a one size fits all approach, which if you're a small e-commerce store, is great to get started, but for more custom implementations and solutions, you need to either push their internal teams, or do it yourself.

Pros: SMS feature. Mostly been using that recently but it was also a bit too buggy.

Cons: The pricing and how they try to do everything, but end up doing nothing great.

Pros: Excellent integration with our Shopify ecommerce store, works really well to reward repeat customers and drive customer loyalty automatically

Cons: sometimes customers don't like extra emails from the service

Pros: Easy and convenient access to website features

Cons: Some synchronizations are not the best and lately there has been a lot of problems with login

Pros: Yotpo makes full stack marketing 100% easier - The email functionality is my favourite part.

Cons: Nothing really - It's a fantastic tool that should be used by all brands!

Pros: We love the ease of collecting reviews, as well as their shoppable UGC and SMS solutions.

Cons: We've had a few small logistics issues comes up on the Yotpo visual side, although we have collected quite a lot of images over the years which could have contibuted.

Pros: very easy to use, customizable, the analytics are easy to read and track . Services are affordable

Cons: I don't have any cons from using the Yotpo app

Pros: So easy to set up automations with Shopify so that each time a customer makes a pruchase they are automatically sent a review request after a certain period

Cons: Can be a bit slow, and the inability to import reviews from other marketplaces and websites (i.e. Etsy, Google, Amazon, Trustpilot) automatically makes it a slow manual process - through which you can only upload product (not site) reviews.

Pros: This app is very functional for the proce. I've used some more expensive ones, but Yotpo does everything those do for less $$$. I like the simplicity of the platform and find the customer service extrememly helpful.

Cons: I wish there was a way to custimize my reveiw emails a little more.

Pros: I did not like my experience with them. They overcharge and far underdeliver. They are all about sales.

Cons: YOTPO was a complete disappointment and is not recommended. The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service. Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug. Contribution reports are unreliable. Their team even confirmed this! Their admin interfaces are a nightmare to navigate. If it was free the user interface would be terrible. For $$$$ is a joke! Too many confusing reps. A dumpster fire of code in the web reviews widget make matters worse. YOTPO's impact on site speed has been detrimental. The promised platform synergies are meh. SMS Bump is a usability disaster. Meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.

Pros: Yotpo est une une plateforme spécialisée pour la gestion des avis. J’apprécie beaucoup sa personnalisation. Le service client est de très bonne qualité.

Cons: Avec ce produit, je n’ai pas encore eu de problème pour son usage. Je le recommande vivement.