Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rec	Ease / Svc / Feat / Value	Description
726	efeedor	-	– / – / – / –	Efeedor is a healthcare software that helps organizations enhance patient experience, quality, safety, and operational efficiency. Learn more about efeedor
727	Permut	-	– / – / – / –	AI-based customer experience solution collect customer insights through conversational agents to drive revenue growth. Learn more about Permut
728	Quackback	-	– / – / – / –	Open source feedback for teams that ship. Users submit and vote on feature requests. Your roadmap reflects real demand. Self-host or us Learn more about Quackback
729	Localworks	-	– / – / – / –	Cloud-based platform that allows businesses to manage local listings and view customer reviews. Learn more about Localworks
730	Customer Lobby	-	– / – / – / –	Customer Lobby tracks your history with each customer, and then uses this information to send out useful promotions and reminders. Learn more about Customer Lobby
731	Press'nXPress	-	– / – / – / –	Press'nXPress is an all-in-one customers and employees feedback solution that generates insights to deliver better experiences. Learn more about Press'nXPress
732	Ameyo Engage	-	– / – / – / –	Grow your business by gaining customer loyalty with a world-class cloud-based call center software that is PCI-DSS compliant. Learn more about Ameyo Engage
733	BetterFeedback	-	– / – / – / –	Feedback analytics tool that helps product teams organize customer feedback, analyze qualitative data, track opportunities, and more. Learn more about BetterFeedback
734	Kudowall	-	– / – / – / –	Cloud-based testimonial management software that helps businesses collect, organize, and display social proof to build customer trust. Learn more about Kudowall
735	Scuba	-	– / – / – / –	We are a Customer Intelligence Platform built to enrich & activate first-party data for CDPs & brands for at-scale personalization. Learn more about Scuba
736	Evermuse	-	– / – / – / –	Product decision-making is a mess. Let our AI advisor help. It automatically turns customer conversations into roadmap suggestions. Learn more about Evermuse
737	SMG	-	– / – / – / –	Delivering the future of Unified Experience Management® Learn more about SMG
738	inovai	-	– / – / – / –	inovai is a cloud-based software helping startups collect, analyze, and act on customer insights to boost retention and drive revenue. Learn more about inovai
739	Emojot CXM	-	– / – / – / –	Emojot is customer experience management software that collects feedback and delivers real-time insights for swift issue resolution. Learn more about Emojot CXM
740	SuccessBoard	-	– / – / – / –	Maximize Customer Retention, Satisfaction and Growth using Automation, AI and Single Source of Truth Learn more about SuccessBoard
741	PliQ	-	– / – / – / –	PliQ is customer experience software that helps reduce churn, boost customer satisfaction, and grow the customer base. Learn more about PliQ
742	Kitewheel	-	– / – / – / –	Kitewheel delivers AI driven, omni-channel customer experiences in real time. Learn more about Kitewheel
743	Diffly	-	– / – / – / –	Diffly is win-loss analysis software helping B2B companies gather buyer feedback to refine sales strategies and boost deal closures. Learn more about Diffly
744	Nextpond	-	– / – / – / –	Simple & powerful process software for businesses that brings your processes to life, empowers your team & delights clients. Learn more about Nextpond
745	Keephy	-	– / – / – / –	Keephy is a cloud-based customer feedback platform that gathers real-time insights via NFC taps, QR code scans, and API integrations Learn more about Keephy
746	Lyriko	-	– / – / – / –	Lyriko improves content orchestration by considering CRM interactions, marketing objectives, customer interests and content relevance. Learn more about Lyriko
747	Cross-CX	-	– / – / – / –	Enables direct connectivity to all major CRM & CC platforms and eases reporting & all media monitoring of interactions. Learn more about Cross-CX
748	Rapidr	-	– / – / – / –	Rapidr is a modern customer feedback management software that helps you capture & manage feedback in an organized way. Learn more about Rapidr
749	Ordaana	-	– / – / – / –	Ordaana automates your business with fully integrated Scheduling, Payments, Invoicing, SMS, Order Forms, Client Portals & more. Learn more about Ordaana
750	Proto AICX Chat	-	– / – / – / –	Proto AICX enables organisations in emerging markets to deploy no-code CX automation in over 100 local and mixed languages. Learn more about Proto AICX Chat