Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
376	Enterpret	4.8	6	-	4.2 / 4.2 / 4.7 / 3.6	Enterpret is a platform for analytics on natural language to help you get actionable insights from customer feedback. Learn more about Enterpret
377	Getpin	4.8	6	-	5.0 / 5.0 / 4.8 / 4.8	Getpin is an AI-powered local marketing platform that helps businesses manage listings, reviews, and customer messages in one place. Learn more about Getpin
378	Yonder	4.8	6	-	5.0 / 5.0 / 4.7 / 4.8	Tourism software that measurably drives ROI using an AI Chatbot, AI Phone Agent, review automations, and industry-wide integrations. Learn more about Yonder
379	SnapCall	4.8	6	-	4.7 / 4.7 / 4.5 / 4.8	SnapCall is a Live Video, Voice and Screen Sharing tool for Virtual Sales that helps convert web-traffic into buyers. Learn more about SnapCall
380	TurnFriendly	4.8	6	-	4.3 / 4.8 / 4.7 / 4.2	TurnFriendly focuses on complaint management and provides inudustry-specif software platforms for banks, touristic, retail, healthcare. Learn more about TurnFriendly
381	VoiceAnalytics	4.8	6	-	4.5 / 4.8 / 4.7 / 5.0	Speech analytics solution that improves performance, quality management and customer satisfaction. Learn more about VoiceAnalytics
382	SemanticForce	4.8	6	-	4.8 / 5.0 / 4.8 / 5.0	SemanticForce is a unified media/e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis. Learn more about SemanticForce
383	QuickMetrix	4.8	6	-	4.8 / 5.0 / 4.8 / 4.8	AI-based online reputation management software and an integrated solution for social Listening, ORM, social CRM, and more. Learn more about QuickMetrix
384	Brandcast	4.8	6	-	4.5 / 4.3 / 5.0 / 4.6	Brandcast? gives business teams the tools they need to deliver fresh, personalized content for every stage of the customer journey. Learn more about Brandcast
385	Review Camp	4.8	6	-	4.8 / 4.8 / 4.3 / 4.3	Cloud-based review management tool to improve online reputation & visibility via email drip campaigns, automated review reports & more. Learn more about Review Camp
386	ServiceTonic	4.7	6	-	4.7 / 4.5 / 4.8 / 5.0	Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. Learn more about ServiceTonic
387	Thoughtexchange	4.7	6	-	4.3 / 5.0 / 4.3 / 4.2	Whether you’re looking to engage ten stakeholders or a community of 10,000 people, ThoughtExchange allows leaders to drive decisions. Learn more about Thoughtexchange
388	Artiwise	4.7	6	-	4.8 / 5.0 / 4.8 / 4.8	Holistic AI-powered VOC platform that unlocks sustainable customer satisfaction. Gain real-time insights and take proactive actions. Learn more about Artiwise
389	Quantum Metric	4.7	6	-	3.5 / 5.0 / 4.7 / 4.8	Quantum Metric is the customer-centered digital analytics platform helping enterprises optimize the digital journeys that matter most. Learn more about Quantum Metric
390	Feedb	4.7	6	-	4.7 / 4.8 / 4.5 / 3.5	Customer feedback tool for businesses of all sizes that transforms 1 click feedback requests into positive online reviews, testimonials Learn more about Feedb
391	Howazit	4.5	6	-	4.3 / 4.7 / 4.3 / 4.5	Howazit's CX platform collects customer feedback at relevant touchpoints, measures customer satisfaction and and acts upon it. Learn more about Howazit
392	Waymaker	4.5	6	-	4.3 / 4.8 / 4.7 / 4.5	Cloud-based performance management system to set goals, monitor progress, and view performance metrics from a unified platform. Learn more about Waymaker
393	Red Falcon	4.3	6	-	4.2 / 4.3 / 3.7 / 3.5	Grow your business and website together! Red Falcon ecommerce and ERP integration to take your business online, working from anywhere. Learn more about Red Falcon
394	Honestly	4.3	6	-	4.3 / 4.2 / 4.0 / 4.2	Honestly is an intuitive employee survey tool that helps HR leaders transform feedback into meaningful action. Learn more about Honestly
395	Industrytics	4.3	6	-	4.0 / 4.8 / 4.0 / 4.6	360° Decision Intelligence for your company. Achieve your business goals with the help of a 360° overview and AI for SMEs. Learn more about Industrytics
396	Dynamic Yield	4	6	-	3.5 / 3.7 / 4.3 / 3.0	We help companies build and test personalized, optimized, and synchronized digital customer experiences. Learn more about Dynamic Yield
397	Confirmit	3.8	6	-	3.3 / 4.0 / 4.0 / 3.3	User-friendly software enabling creation of powerful and valuable survey research and feedback applications. Learn more about Confirmit
398	Surveybox	5	5	-	4.8 / 5.0 / 4.6 / 4.6	Surveybox is an AI-powered survey platform that helps you collect real customer feedback, analyze sentiment instantly. Learn more about Surveybox
399	Responsly	5	5	-	5.0 / 5.0 / 4.6 / 5.0	Customer & Employee experience platform built on a super-powerful survey maker, beautiful forms and advanced analytics. Learn more about Responsly
400	Feedspace	5	5	-	5.0 / 4.8 / 5.0 / 4.8	Feedspace is suited for SMEs, startups, freelancers, influencers, and anyone looking to grow their businesses by utilizing testimonials Learn more about Feedspace