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Customer Experience
https://www.capterra.com/customer-experience-software/Niches in this category - the functional product types blended into "Customer Experience" (109)
Voice of Customer & Experience Management Platform89Contact Center & Helpdesk Software66Customer Feedback & Text Analytics Platform65Reputation & Review Marketing Platform53Survey & Questionnaire Software34Customer Data Platform & AI Personalization28Customer Service AI Agent & Automation Platform27Contact Center Quality Management & Workforce Optimization16In-Product Feedback & Bug Reporting Tool16User Research & Usability Testing Platform15Loyalty & Customer Engagement Platform15AI Chatbot & Conversational AI Platform14Customer Engagement & Cross-Channel Messaging Platform14Product Management & Roadmapping Platform14Digital Experience Analytics & Session Replay Platform13Conversational Marketing & Chatbot Lead Capture12CRM Software12Market Research & Survey Analytics Platform12Guest Experience & Hospitality CX Platform12Local Listings & Multi-Location Marketing Platform12Digital Adoption Platform (DAP)11Knowledge Base & Wiki Software11Conversation Intelligence & Speech Analytics11Feedback Kiosk & On-Site Rating Device11Customer Communications Management (CCM) Software10Ecommerce Personalization & Recommendation Engine10Customer Advocacy & Referral Marketing Platform10Queue Management & Virtual Waitlist Software9Customer Journey Mapping Software9Product & Digital Analytics Platform9Customer Success Platform8Interactive Content & Quiz Builder8Workflow Automation & BPM Platform8Client Portal & Document Collection Platform7User Onboarding & Product Adoption Platform7Marketing Automation Platform7Conversational & Messaging CRM6AI Voice Agent & Voicebot Platform6Customer Intelligence & Churn Analytics Platform4Appointment Scheduling & Online Booking Software4Qualitative Research & Data Analysis Platform4Co-Browsing & Visual Customer Support Platform3Customer Communications Orchestration & Omnichannel Inbox3Identity Resolution & Customer Identity (CIAM) Platform3SMS & Mobile Messaging Marketing Platform3Live Shopping & Social Commerce Platform3Ecommerce Marketing Automation Platform3Customer Engagement Platform for Restaurants & Local Businesses3Online Community & Discussion Platform3IT Operations & AIOps Platform2Hospitality & Guest CRM2Business Intelligence & Augmented Analytics Platform2Social Media Management & AI Content Platform2Shared Inbox & Collaborative Email Platform2Text-to-Pay & Conversational Payment Platform2Win-Loss Analysis & Buyer Insights Platform2Digital Receipt & Post-Purchase Engagement Platform2Web Content Management System (WCMS) / Digital Experience Platform2Field Service Management Software2WhatsApp Business Messaging & Marketing Platform2Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Work Management & Team Task Collaboration Platform1Digital Sales Room & Buyer Engagement Platform1Virtual Try-On & AR Commerce Platform1Cloud Data Warehouse & Lakehouse Platform1Remote Desktop & Screen-Sharing Support Tool1OKR & Strategy Execution Platform1Competitive Intelligence & Market Monitoring Platform1Vertical Industry Analytics Platform1Equipment Rental & Dealer Management ERP1Employee Shift Scheduling & Workforce Management Software1AI Decision Intelligence & Forecasting Platform1Dental & Medical Practice Management Software1Clienteling & Retail CRM1Client Onboarding & Customer Success Project Software1Website Speed & Performance Optimization Platform1Popup, Optin & Conversion Optimization Tool1Account-Based Marketing (ABM) Platform1Push Notification & Web Engagement Platform1Customer & Partner Training / Extended Enterprise LMS1AI Sales Assistant & Revenue Intelligence1Assessment, Exam & Quiz Platform1Talent Management & Performance Suite1Business VoIP & Cloud Phone System1Construction & Contractor Sales CRM1Machine Translation & Localization Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Retail & Multi-Unit Operations Execution Software1Healthcare Compliance Management Software1Whistleblowing & Case Management Software1Email Marketing Software1No-Code / Low-Code Application Platform1Pharma & Life Sciences CRM1Automotive Dealer CRM & DMS1Lead Capture & Lead Management Software1Online Business Banking Platform1Business Management Suite for SMBs1Indoor Mapping & Wayfinding Platform1Employee Recognition & Rewards Platform1Gamification & Interactive Promotion Platform1Call Accounting & CDR Reporting Software1ERP Suite1Live Entertainment & Box Office Ticketing Software1Scheduling SDK & Calendar API Platform1Digital Signage Content Management Software1Video Conferencing & Web Meeting Software1Ecommerce Platform & Online Store Builder1
758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 451 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | Create personalized customer experiences for insurance, banking and financial services customers with EasySend's no-code platform. Learn more about EasySend | |
| 452 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | Review management solution that lets businesses request customers to write feedback on various platforms including Facebook and Google. Learn more about ReviewTec | |
| 453 | 5 | 3 | - | 5.0 / 4.7 / 5.0 / 4.3 | Smilejet is a cloud-based customer experience tool that uses visuals to uncover usability issues by showing website visitors' behavior. Learn more about Smilejet | |
| 454 | 5 | 3 | - | 4.7 / 5.0 / 4.7 / 4.7 | virsaic® provides a seamless way for companies to manage their customer interactions across all channels, from one cloud platform. Learn more about virsaic | |
| 455 | 5 | 3 | - | 4.7 / 5.0 / 5.0 / 5.0 | Umanest makes growth easy for Property Managers with automated client retention, online reviews and referrals. Learn more about Umanest | |
| 456 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | Crumble is a product feedback management software that helps companies turn customer insights into product innovations. Learn more about Crumble | |
| 457 | 5 | 3 | - | 5.0 / 5.0 / 3.7 / 4.3 | Customer service CHAT AUTOMATION TOOL WITH AI chatbots to measure and INCREASE SELF-SERVICE RESOLUTION RATE and customer satisfaction. Learn more about AlphaChat | |
| 458 | 5 | 3 | - | 4.7 / 4.7 / 4.7 / 5.0 | Fullview is an AI customer service agent that resolves issues autonomously and guides users through software applications instantly Learn more about Fullview | |
| 459 | 5 | 3 | - | 4.7 / 4.3 / 4.7 / 4.7 | Manet improves hotel guest and car rental client experience making it rich and personalized. Learn more about Manet | |
| 460 | 5 | 3 | - | 5.0 / 5.0 / 4.7 / 5.0 | QaizenX is the one-stop solution to easily conduct customer feedback surveys. Use pre-made templates such as CSAT & NPS to save time. Learn more about QaizenX | |
| 461 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | Monexpe is a customer experience management software that helps businesses track customer interactions and feedback. Learn more about Monexpe | |
| 462 | 5 | 3 | - | 5.0 / 5.0 / 4.5 / 4.5 | Helps companies capture the customer insights they need to make data-driven decisions and improve their businesses. Learn more about MyFeelBack | |
| 463 | 5 | 3 | - | 5.0 / 5.0 / 5.0 / 5.0 | Application GPS "just in time" responds to the challenges of Digital Adoption "learn by working, work by learning" since 2001. Learn more about K-Now | |
| 464 | 5 | 3 | - | 4.7 / 4.7 / 4.7 / 4.5 | Bubbl is an advanced cloud-based campaign and analytics platform. Learn more about Bubbl | |
| 465 | 4.7 | 3 | - | 4.7 / 5.0 / 0.0 / 0.0 | Knowledge base and contact management designed to get staff and consumers to great answers fast via self-service & assisted support. Learn more about FuzeDigital | |
| 466 | 4.7 | 3 | - | 4.7 / 5.0 / 4.7 / 4.7 | global loyalty app and loyalty platform Learn more about mobile-pocket | |
| 467 | 4.7 | 3 | - | 5.0 / 5.0 / 4.0 / 5.0 | AI-powered customer service platform with omnichannel support, workflow automation, and fully controllable AI Agents. Learn more about Gnatta | |
| 468 | 4.7 | 3 | - | 5.0 / 4.7 / 4.7 / 5.0 | AnswerDash delivers instant contextual help to customers, right in your site or app, reducing support costs and boosting conversions. Learn more about AnswerDash | |
| 469 | 4.7 | 3 | - | 5.0 / 4.3 / 4.7 / 4.7 | FCI CCM’s VARTA platform offers AI-driven, compliant, and personalized customer communication for banks, driving engagement and growth. Learn more about VARTA | |
| 470 | 4.7 | 3 | - | 4.3 / 4.3 / 4.7 / 5.0 | Collects & processes billions of events in real-time to create personalized customer journeys through automated marketing campaigns. Learn more about Evam | |
| 471 | 4.7 | 3 | - | 4.7 / 5.0 / 4.7 / 4.7 | e-satisfaction.com is the Feedback Solution that helps companies open the discussion with their customers and drive business growth. Learn more about e-satisfaction.com | |
| 472 | 4.7 | 3 | - | 4.3 / 5.0 / 4.3 / 4.7 | INSIGHT INTO ACTION Create, manage, and deliver automated, personalised marketing campaigns across your channels. Learn more about Apteco PeopleStage | |
| 473 | 4.7 | 3 | - | 4.3 / 5.0 / 4.0 / 5.0 | Yoummday connects companies with freelance CX professionals worldwide through our advanced proprietary software platform. Learn more about yoummday | |
| 474 | 4.7 | 3 | - | 4.3 / 4.0 / 4.7 / 4.0 | Piano software enables personalization, analytics, and optimization to deliver customized digital experiences. Learn more about Piano | |
| 475 | 4.7 | 3 | - | 4.3 / 5.0 / 3.7 / 5.0 | Boost your online reputation and local visibility with our customer review management and local marketing tool. Learn more about Guest Suite |