Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
251	Doorbell.io	4.9	15	-	4.9 / 4.9 / 4.7 / 4.8	Collect, manage, and analyze in-app customer feedback, on websites and mobile apps (iOS, Android). Learn more about Doorbell.io
252	GuestXM	4.9	15	-	4.9 / 5.0 / 4.6 / 4.7	Customer experience management and restaurant intelligence platform Learn more about GuestXM
253	ImageEngine	4.7	15	-	4.9 / 4.9 / 4.7 / 4.5	Accelerate Your Website With An Image-Optimizing CDN. Don't keep your customers waiting. Optimize images by 80% and improve SEO & Sales Learn more about ImageEngine
254	SMS Reviews	4.7	15	-	4.7 / 4.5 / 4.6 / 4.6	Easiest app for generate positive online reviews and feedback from your customers via automated text message conversations. Learn more about SMS Reviews
255	Quadient Inspire	4.7	15	-	4.3 / 4.3 / 4.5 / 4.0	Quadient empowers business users to elevate CX & exceed expectations through personalized, compliant content across all touchpoints. Learn more about Quadient Inspire
256	Ada	4.7	15	-	4.4 / 4.6 / 4.3 / 4.3	Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across channels Learn more about Ada
257	SimpleWorks	4.5	15	-	4.1 / 4.5 / 4.4 / 4.3	SimpleCRM’s Enterprise CX Platform integrates sales, service, marketing, AI, and automation to enhance efficiency and personalization. Learn more about SimpleWorks
258	eTrusted Experience Feedback Solution	4.5	15	-	4.5 / 4.6 / 4.2 / 3.9	eTrusted provides you with feedback consistently and in real-time. Invite your customers to give feedback where it is most important. Learn more about eTrusted Experience Feedback Solution
259	The Loop Experience Platform	4.4	15	-	4.4 / 4.9 / 4.1 / 4.3	Benbria Loop is a suite of mobile guest engagement solutions designed to improve service and profitability, creating more loyal guests. Learn more about The Loop Experience Platform
260	Simplify360	4.4	15	-	4.2 / 4.6 / 4.1 / 4.3	Digital Customer Experience Platform with embedded AI. Track & Respond to Queries on Social,Email,Chat,Whatsapp,Reviews,etc. with ease. Learn more about Simplify360
261	ProdPad	4	15	-	3.7 / 4.4 / 4.0 / 4.0	Flexible product management: Build an easy visual product roadmap everyone understands and solve problems, not ship features. Learn more about ProdPad
262	Maropost	3.9	15	-	3.9 / 4.2 / 4.1 / 3.9	Maropost Marketing Cloud simplifies omni-channel engagement. Segment your audience, and create impactful campaigns for real results. Learn more about Maropost
263	Talisma CRM	3.7	15	-	2.7 / 3.5 / 3.8 / 3.3	Talisma CRM is leading Customer Relationship Management Software made for Enterprises. Learn more about Talisma CRM
264	EnjoyHQ	4.8	14	-	4.3 / 5.0 / 4.6 / 4.7	The Smartest UX Research Repository for Customer-Driven Teams Learn more about EnjoyHQ
265	Desk360	4.7	14	-	4.8 / 4.9 / 4.6 / 4.7	A cloud-based omnichannel customer support platform with 360-degree customer view. Learn more about Desk360
266	Infobip	4.6	14	-	4.6 / 4.4 / 4.6 / 4.3	Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
267	Newired	4.5	14	-	4.5 / 4.4 / 4.3 / 4.3	A great online experience of your customers can become your best advertising. Try the Newired in-app intelligent layer. Learn more about Newired
268	Opiniator	4.5	14	-	4.4 / 4.9 / 4.3 / 4.4	Customer experience solution for on the spot customer feedback via cell phone - that helps stop customer defection. Learn more about Opiniator
269	Cyara	4.5	14	-	4.5 / 4.8 / 4.1 / 4.3	Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. Learn more about Cyara
270	Capacity	4.5	14	-	4.3 / 4.6 / 4.1 / 4.2	Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days. Learn more about Capacity
271	BeInContact	4.4	14	-	4.4 / 4.3 / 4.0 / 3.9	BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform. Learn more about BeInContact
272	VantageCloud	4.1	14	-	4.2 / 4.3 / 4.2 / 4.1	Vantage CX is built specifically for marketers & CX professionals giving them more visibility into their customer needs. Learn more about VantageCloud
273	MarketSurge	5	13	-	4.8 / 4.9 / 4.9 / 5.0	MarketSurge is an all-in-one lead interaction management platform to capture, nurture and close leads. Learn more about MarketSurge
274	VirtlX	4.8	13	-	4.7 / 4.7 / 4.7 / 4.8	Transform employee & customer survey insights into actionable training with VirtlX, the AI-driven tool for business growth. Learn more about VirtlX
275	RingCentral Engage Digital	4.8	13	-	4.8 / 4.4 / 4.6 / 4.5	Engage Digital aggregates all customer interactions (via messaging, social media, live chat, mobile, e-mail) on a single platform Learn more about RingCentral Engage Digital