Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
326	CrossEngage	4.1	10	-	3.5 / 4.3 / 3.7 / 4.2	CrossEngage offers a Customer Data and Prediction Platform for creating unique customer experiences that will stay in mind. Learn more about CrossEngage
327	Chameleon	3.9	10	-	3.6 / 3.5 / 4.0 / 3.6	Chameleon is a platform for better user onboarding, and a tool to help software people drive increased product engagement. Learn more about Chameleon
328	Woobox	3.7	10	-	3.8 / 3.7 / 3.4 / 3.7	Campaign platform that helps create contests, giveaways, coupons, polls, quizzes and more to increase customer engagement. Learn more about Woobox
329	Online Surveys	3.6	10	-	4.3 / 3.6 / 3.7 / 3.8	Online Surveys is a cloud-based software designed to collect feedback from customers. Learn more about Online Surveys
330	Moveo.AI	5	9	-	5.0 / 5.0 / 5.0 / 5.0	Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents, enhancing efficiency, CX, and financial outcomes. Learn more about Moveo.AI
331	Crowdvocate	4.9	9	-	4.6 / 4.8 / 4.7 / 4.5	Crowdvocate is a customer marketing & advocacy automation platform, streamlining references, advocacy, VoC, journey insights and more. Learn more about Crowdvocate
332	TalkToTheManager	4.9	9	-	5.0 / 4.8 / 4.5 / 4.8	Own or manage a restaurant? Let your customers text their comments anonymously. Management can reply in real-time to fix issues. Learn more about TalkToTheManager
333	Diabolocom	4.9	9	-	4.9 / 4.9 / 4.6 / 5.0	As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions. Learn more about Diabolocom
334	Apteco FastStats	4.8	9	-	4.2 / 4.8 / 4.7 / 4.3	INSIGHT INTO ACTION Apteco FastStats® is the first part of your journey to a true understanding of your customers and prospects. Learn more about Apteco FastStats
335	Yieldify	4.7	9	-	4.7 / 4.8 / 4.4 / 4.3	Yieldify is a fully managed personalization platform that helps ecommerce marketers generate more revenue. Learn more about Yieldify
336	Emojics	4.6	9	-	4.9 / 5.0 / 4.2 / 4.7	Feedback management solution that provides user engagement through interactions and sentiment analysis. Learn more about Emojics
337	Opportunity CRM	4.4	9	-	4.4 / 4.5 / 4.8 / 4.6	Opportunity® CRM is a platform with BI that helps sales and customer care manage customers, leads, offers, and more. Learn more about Opportunity CRM
338	Comarch Loyalty Marketing Platform	4.4	9	-	4.3 / 4.4 / 4.2 / 3.9	A system to design and manage loyalty programs for increased customer retention and a boost in new clients. Learn more about Comarch Loyalty Marketing Platform
339	Checkbox Survey	4.1	9	-	4.0 / 4.3 / 4.3 / 4.0	Professional online survey software for individuals, teams, and enterprises. Available in hosted, cloud and on-premises versions. Learn more about Checkbox Survey
340	ClickTale	4.1	9	-	3.8 / 4.0 / 4.3 / 3.6	Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more. Learn more about ClickTale
341	Salesforce Data Cloud	4.1	9	-	3.7 / 3.7 / 4.1 / 3.6	Salesforce's native data engine that personalizes customer interactions at every touchpoint with real-time data insights Learn more about Salesforce Data Cloud
342	Belly	3.8	9	-	4.2 / 4.2 / 4.3 / 4.2	Leading digital loyalty and marketing solution that offers customized rewards, social media integration and email marketing campaigns. Learn more about Belly
343	Vitally	3.7	9	-	4.0 / 4.1 / 3.9 / 4.0	Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently Learn more about Vitally
344	WorkHub Tasks	5	8	-	4.8 / 4.8 / 5.0 / 4.9	WorkHub Tasks is an AI-driven task management solution for your entire organization. Learn more about WorkHub Tasks
345	MFour Studio	5	8	-	4.6 / 5.0 / 4.8 / 4.8	MFour Studio is a vertically integrated platform that provides businesses with survey + real-time app, web, and location consumer data. Learn more about MFour Studio
346	Staffino	5	8	-	4.8 / 4.9 / 4.5 / 4.1	Improve CX with real-time feedback, AI insights, and journey analysis across all touchpoints. Learn more about Staffino
347	Ochatbot	4.8	8	-	4.8 / 4.8 / 4.9 / 4.9	Ochatbot, designed for ecommerce and support, proprietary generative AI. Shopify, Bigcommerce, Woocommerce Free version available. Learn more about Ochatbot
348	Brandwise	4.8	8	-	4.8 / 4.6 / 4.8 / 4.7	Brandwise is an enterprise platform for consumer engagement, product digitization and personalized omnichannel campaigns. Learn more about Brandwise
349	Pypestream	4.8	8	-	4.5 / 4.9 / 4.6 / 4.8	Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly. Learn more about Pypestream
350	ActionTracker	4.8	8	-	4.5 / 4.8 / 4.5 / 4.7	Manage your Customer Experience with our Fully integrated ActionTracker. Utilize our Scorecard to identify your low performers! Learn more about ActionTracker