Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
526	Linc	3	2	-	2.0 / 1.5 / 2.0 / 3.0	Linc is the only CX automation platform purpose-built for retail brands to build customer retention and drive revenue. Learn more about Linc
527	Whisbi	5	1	-	0.0 / 0.0 / 0.0 / 0.0	Whisbi is a global provider of a mobile-first conversational commerce platform designed to combine live video, chat, voice and chatbot Learn more about Whisbi
528	OneTap	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Digital check-in app that tracks attendance using self-check-in links, public QR code, iPad kiosk, QR pass, survey, photo, & signature. Learn more about OneTap
529	IrisCX	5	1	-	5.0 / 0.0 / 5.0 / 0.0	A customer interaction platform that helps businesses provide virtual client support and generate insights about customer behavior. Learn more about IrisCX
530	Sticktail	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Sticktail helps to collect, organize & share user insights that inspire action. Its a central place to share customer insights. Learn more about Sticktail
531	DVSAnalytics Workforce Optimization	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution. Learn more about DVSAnalytics Workforce Optimization
532	Nuacem AI	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Nuacem AI is a Conversational AI-powered Cognitive Customer Engagement platform Learn more about Nuacem AI
533	Salesforce for Travel & Hospitality	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Streamline the journey and transform the destination experience with personalized service Learn more about Salesforce for Travel & Hospitality
534	Voiceform	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Turn the voice of your Customer into powerful insights. Automatically uncover rich insight with sentiment, themes and topic analysis. Learn more about Voiceform
535	InviteManager	5	1	-	5.0 / 5.0 / 0.0 / 5.0	Ticketing and event management solution designed for the sports industry, Supports loyalty programs for customers. Learn more about InviteManager
536	Zoomin	5	1	-	3.0 / 4.0 / 4.0 / 3.0	Zoomin helps global enterprises turn their documentation into a mission-critical asset that supports every part of the customer journey Learn more about Zoomin
537	SurveySensum	5	1	-	5.0 / 5.0 / 5.0 / 5.0	SurveySensum is a customer feedback platform that helps businesses gather insights from their customers. Learn more about SurveySensum
538	Uptok	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Offer 1-on-1 video sessions to high-intent shoppers on your ecommerce store. ?Suggest products and offer discounts on with Shopify app. Learn more about Uptok
539	Feedelity	5	1	-	5.0 / 5.0 / 4.0 / 5.0	Feedelity centralizes guest feedback, automates replies, and reveals insights from emails, social media, and reviews. Learn more about Feedelity
540	ProductLogz	5	1	-	5.0 / 5.0 / 5.0 / 5.0	Productlogz is an integrated feedback management, roadmap, and changelog solution designed to streamline your product development Learn more about ProductLogz
541	Upland Panviva	5	1	-	5.0 / 0.0 / 5.0 / 0.0	Upland Panviva supercharges your organizations knowledge and delivers it to your employees and customers through any channel. Learn more about Upland Panviva
542	Yellow Tokens	5	1	-	4.0 / 4.0 / 5.0 / 5.0	Customer experience solution that helps businesses collect and analyze data from digital platforms to deliver actionable insights. Learn more about Yellow Tokens
543	eleveo Workforce Optimization	5	1	-	5.0 / 5.0 / 5.0 / 0.0	Voice of the Customer helps contact centers measure and react to how customers feel and compare customer feedback to quality scores. Learn more about eleveo Workforce Optimization
544	MiaRec	5	1	-	5.0 / 5.0 / 5.0 / 5.0	MiaRec helps contact centers automate and scale quality management and compliance processes using voice analytics and Voice AI. Learn more about MiaRec
545	VEMT Smart Marketing Cloud	5	1	-	4.0 / 5.0 / 5.0 / 4.0	CXM platform with 70+ pre-configured CX-Flows enabling rapid implementation of Customer Experience for brands, retail and travel. Learn more about VEMT Smart Marketing Cloud
546	WebMaxy Analyzer	5	1	-	5.0 / 0.0 / 5.0 / 0.0	See your website through your visitors' eyes. Use these insights to make changes to your website. Learn more about WebMaxy Analyzer
547	Krezzo	5	1	-	5.0 / 5.0 / 4.0 / 0.0	Krezzo helps businesses deliver better Customer Experiences with its innovative OKR Platform and Professional Services. Learn more about Krezzo
548	DevRev	5	1	-	5.0 / 5.0 / 5.0 / 5.0	DevRev OneCRM, purpose-built for tech companies. Learn more about DevRev
549	FellaFeeds	5	1	-	1.0 / 5.0 / 5.0 / 1.0	FellaFeeds targets restaurants, salons, hotels, hospitals, and more. Their app collects customer feedback across multiple channels Learn more about FellaFeeds
550	Exeevo Omnipresence	5	1	-	5.0 / 4.0 / 5.0 / 4.0	An omnichannel CRM life sciences platform built on Microsoft Cloud for healthcare. Learn more about Exeevo Omnipresence