Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
126	Partoo	4.5	56	-	4.7 / 4.6 / 4.5 / 4.4	Partoo gets companies closer to their customers. Our tools promote an optimal customer experience for all sectors and at any scale. Learn more about Partoo
127	Froged	4.5	56	-	4.5 / 4.7 / 4.5 / 4.6	Improve your Customer Experience and nurture your clients throughout their entire lifecycle on a single and affordable platform. Learn more about Froged
128	Userlytics	4.7	55	-	4.6 / 4.9 / 4.5 / 4.7	Quickly gather feedback & insights from your target customer(s) on any digital asset (yours or competitor) on tablet, mobile, desktop! Learn more about Userlytics
129	Glassbox Shortlist	4.9	54	-	4.9 / 4.9 / 4.9 / 4.9	Record, replay & analyse web & mobile app sessions to understand what customers/visitors do your digital channels and why. Learn more about Glassbox
130	GetFeedback	4.6	53	-	4.7 / 4.5 / 4.5 / 4.1	GetFeedback is the #1-rated feedback solution for Salesforce. Seamlessly connect all of your CX surveys for actionable insight. Learn more about GetFeedback
131	OneHash CRM	4.6	53	-	4.2 / 4.5 / 4.6 / 4.6	A Economical & Fully- Featured platform with CRM, ERP, HCM, Project Management and Accounting solution with built-in integrations. Learn more about OneHash CRM
132	Spark Chart	4.8	52	-	4.5 / 4.9 / 4.6 / 4.9	Australian cloud based survey software with 24 x 7 expert advice & support. Custom brand surveys with powerful reports & analytics. Learn more about Spark Chart
133	Great Recruiters	4.9	51	-	5.0 / 5.0 / 4.8 / 4.9	Reputation management solution built for staffing agencies to capture candidate feedback in real time and improve recruiting process. Learn more about Great Recruiters
134	Questback	4.7	51	-	4.4 / 4.7 / 4.6 / 4.5	Questback is a Customer Experience Management platform. Learn more about Questback
135	LimeSurvey	4.4	50	-	4.0 / 4.1 / 4.4 / 4.5	The world's #1 open-source survey tool. Learn more about LimeSurvey
136	3CLogic	4.3	49	-	4.1 / 4.4 / 4.2 / 3.8	Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees. Learn more about 3CLogic
137	Usersnap	4.8	48	-	4.8 / 4.9 / 4.6 / 4.5	Usersnap is a user feedback platform designed for product teams to gather improvement insights and accelerate user testing. Learn more about Usersnap
138	Sharpen	4.4	48	-	4.3 / 4.5 / 5.0 / 4.8	Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Learn more about Sharpen
139	Dashly	4.7	47	-	4.7 / 4.7 / 4.5 / 4.7	Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the fun Learn more about Dashly
140	Userlane	4.5	47	-	4.4 / 4.9 / 4.2 / 4.4	Userlane identifies software experience gaps with HEART analytics, resolves them with in-app assistance, and measures the improvement. Learn more about Userlane
141	Endear	4.5	46	-	4.3 / 4.6 / 4.2 / 4.4	Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. Learn more about Endear
142	CallPage	4.5	45	-	4.5 / 4.5 / 4.4 / 4.5	Connect with key customers in 28 seconds with call and meeting automation. Offer seamless contact and increase customer satisfaction. Learn more about CallPage
143	Locobuzz	4.3	44	-	4.3 / 4.5 / 4.2 / 4.3	The Unified Customer Experience Management Platform Learn more about Locobuzz
144	Collect.chat	4.6	43	-	4.7 / 4.5 / 4.3 / 4.5	Platform to create interactive chatbots that automatically collect data, leads, and feedback from website visitors. Learn more about Collect.chat
145	Scorebuddy	4.5	43	-	4.6 / 4.8 / 4.4 / 4.6	Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. Learn more about Scorebuddy
146	Heap	4.5	42	-	4.2 / 4.3 / 4.5 / 4.5	Heap is the only solution that shows you every action by every user on your product or site, then gives insight on what to fix and how. Learn more about Heap
147	Screeb	4.5	42	-	4.5 / 4.7 / 4.4 / 4.3	We help companies to understand, ask, engage and guide their users, all in one place. Learn more about Screeb
148	GatherUp Shortlist	4.6	41	-	4.6 / 4.4 / 4.5 / 4.4	GatherUp helps digital agencies collect, analyze, and showcase reviews to improve client reputation, retention, and business growth Learn more about GatherUp
149	Conversational Cloud	4.3	41	-	4.3 / 4.2 / 4.3 / 4.2	See why over 18,000+ of the world's largest and move innovative brands prefer LivePerson to level up their customer experience. Learn more about Conversational Cloud
150	Key Survey	4.6	40	-	4.4 / 4.7 / 4.5 / 4.4	Key Survey is a configurable, powerful survey platform to collect, manage, and analyze feedback and data to inform strategy. Learn more about Key Survey