Froged

Pros: It was easy-to-setup. It offered all the features that we needed at very affordable pricing.

Cons: Lack of some basic functionalities like export and search. It was quite sluggish at times.

Pros: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too!

Cons: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users.

Pros: El potencial y la flexibilidad que tiene

Cons: A veces complica pasos, pero nada grave.

Pros: The application does what it needs to be.

Cons: If I had to pick something I didn't love its the interface.

Pros: The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.Very cute product and easy to implement & use.

Cons: Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options.

Pros: Impacto inmediato y excelente soporte, muy recomendado.

Cons: La funcionalidad de knowledgebase podría ser mas versatil a nivel de look & feel.

Pros: De muy facíl uso, muy amigable y sobre todo con las herramientas necesarias para realizar el trabajo dia a día.

Cons: Me gustaria ver cuando un cliente te responde sobre un mismo mensaje en las conversaciones.

Pros: La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte.

Cons: Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación.

Pros: Atención centralizada para mis clientesAtención centralizada para mis clientes

Cons: Funcionalidad limitada Funcionalidad limitada

Pros: Me ha gustado la facilidad de que tener una conversación con una persona.

Cons: No me gusta la parte de templates, debido a que considero que es demasiado trabajo el crear uno

Pros: El chat y las opciones para configurarlo

Cons: Hemos tenido inconvenientes con las asignaciones de chats basados en reglas.

Pros: Es muy intuitivo y me permite obtener estadisticas

Cons: Es muy amigable , facil de interactuar con los usuarios

Pros: las funciones de implementación que ofrece para recabar datos y el chat.

Cons: el precio es demasiado elevado para lo que ofrece.

Pros: The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.

Cons: At the moment I don't find any noteworthy negative aspects.

Pros: We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened.

Cons: Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot

Pros: Froged is very easy to set up and navigate. The UI is very aesthetically pleasing. Updates have made the platform progressively better overtime.

Cons: The mobile app is buggy, apart from this I expect the platform to grow in the coming years.

Pros: I like the price compre to intercom for example

Cons: I dont like that you have to pay a price for each new feature, although you just want to try and test it

Pros: Sus funcionalidades, la grandes posibilidades que nos ofrece, su sencillez y la gran implicación del equipo para mejorar cada día.

Cons: Creo que nada en especial, siempre se pueden pedir más cosas, pero las pedimos y nos escuchan, sabemos que poco a poco llegaran las nuevas features.

Pros: Froged helps us get in touch with our customers in a fast and convenient way. Our customers never had any problem with contacting us and Froged provided sufficient information about the customer to help them. We also export the data Froged keeps for us and make small analyses on it with the filters Froged offers.

Cons: Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard. It may be stemming from the browser too, I am not sure. Also, the filters on customer data can be enhanced even more.

Pros: The organization of the knowledge base is by far my most used and liked feature

Cons: Would love to see more mobile features and support for iOS

Pros: I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Cons: In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Pros: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Cons: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Pros: Todo el acompañamiento por el equipo de CS. La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes.

Cons: Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente