Rating
4.5
56 reviews
Starting price
$39
Flat Rate
Categories
13
Founded
2019
Employees
15
Funding
1.4M
Seed
Put your team in the drivers seat with personalized proactive customer support based on user behavior. *Robust Knowledge Base *In-App Widget *Dynamic Chat *Save Conversations & History *Calls from within the App *Assign the right agent for specific customer needs *Product launch onboarding Try our FREE trial today!
Ad spend / mo
$0
0 paid keywords
Paid visits / mo
0
Organic keywords
345
Organic visits / mo
3
The shared messaging across Contact Center & Helpdesk Software advertisers - the validated angles to copy. See the niche →
(56 reviews)
horrible, overall.
Pros: I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.
Cons: I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.
Timothy M. · FOunder · Telecommunications · June 15, 2023
Pros: It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too. Their team is very responsive when you need help from them.
Cons: It takes some time to setup that platform and that's it. Not too much negative about Froged, for now.
| Category | Page | Rank | Placement |
|---|---|---|---|
| Contact Center Quality Assurance | 1 | 20 | - |
| Conversational Marketing Platform | 2 | 15 |
Domain confidence 98%
Anonymous User · Business Development Representative · Information Technology and Services · April 19, 2023
Overall, it was a decent experience with Frogged. If they could work on the product depth, it would make Frogged an outstanding product.
Pros: It was easy-to-setup. It offered all the features that we needed at very affordable pricing.
Cons: Lack of some basic functionalities like export and search. It was quite sluggish at times.
Utsav P. · Product Manager · Computer Software · February 25, 2023
I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool.
Pros: The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too!
Cons: The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users.
Ignacio A. · Product Designer · Internet · February 20, 2023
Buena
Pros: El potencial y la flexibilidad que tiene
Cons: A veces complica pasos, pero nada grave.
Adolfo S. · Customer Service · E-Learning · February 9, 2023
Gets the job done, happy with the app
Pros: The application does what it needs to be.
Cons: If I had to pick something I didn't love its the interface.
Isaac Z. · Co-Founder · Sporting Goods · February 6, 2023
Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with.
Pros: The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great [sensitive content hidden] who is open to challenges.Very cute product and easy to implement & use.
Cons: Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options.
Chris N. · Product Owner · E-Learning · January 31, 2023
Pros: Impacto inmediato y excelente soporte, muy recomendado.
Cons: La funcionalidad de knowledgebase podría ser mas versatil a nivel de look & feel.
Henry N. · CTO · Information Technology and Services · January 30, 2023
Pros: De muy facíl uso, muy amigable y sobre todo con las herramientas necesarias para realizar el trabajo dia a día.
Cons: Me gustaria ver cuando un cliente te responde sobre un mismo mensaje en las conversaciones.
Juan Pablo G. · Control Desk Executive · Accounting · January 30, 2023
Pros: La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte.
Cons: Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación.
Duván G. · Product Manager · Computer Software · January 26, 2023
Atención centralizada para mis clientes
Pros: Atención centralizada para mis clientesAtención centralizada para mis clientes
Cons: Funcionalidad limitada Funcionalidad limitada
Miguel N. · COO · Financial Services · January 25, 2023
Es una aplica
Pros: Me ha gustado la facilidad de que tener una conversación con una persona.
Cons: No me gusta la parte de templates, debido a que considero que es demasiado trabajo el crear uno
Paula L. · Analista de créditos · Financial Services · January 24, 2023
Es buena, como todo sistema hay cosas por mejorar.
Pros: El chat y las opciones para configurarlo
Cons: Hemos tenido inconvenientes con las asignaciones de chats basados en reglas.
Fernando P. · COO · Computer Software · January 24, 2023
su funcionalidad en tiempo de respues es excelente
Pros: Es muy intuitivo y me permite obtener estadisticas
Cons: Es muy amigable , facil de interactuar con los usuarios
Marta Isabel S. · asistencia · Wireless · January 24, 2023
Pros: las funciones de implementación que ofrece para recabar datos y el chat.
Cons: el precio es demasiado elevado para lo que ofrece.
Nicolas T. · Tech lead · Computer Software · January 24, 2023
Pros: The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.
Cons: At the moment I don't find any noteworthy negative aspects.
Michele Z. · CEO · Transportation/Trucking/Railroad · July 8, 2022
We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-) Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time.
Pros: We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened.
Cons: Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot
Edoardo Z. · Business Developer · Computer Software · July 8, 2022
Pros: Froged is very easy to set up and navigate. The UI is very aesthetically pleasing. Updates have made the platform progressively better overtime.
Cons: The mobile app is buggy, apart from this I expect the platform to grow in the coming years.
Santino M. · Student · Education Management · May 21, 2022
Pros: I like the price compre to intercom for example
Cons: I dont like that you have to pay a price for each new feature, although you just want to try and test it
Yainer Y. · Manager Customer Success · Computer Software · January 26, 2022
Pros: Sus funcionalidades, la grandes posibilidades que nos ofrece, su sencillez y la gran implicación del equipo para mejorar cada día.
Cons: Creo que nada en especial, siempre se pueden pedir más cosas, pero las pedimos y nos escuchan, sabemos que poco a poco llegaran las nuevas features.
Jorge V. · COO · Computer Software · October 1, 2021
Pros: Froged helps us get in touch with our customers in a fast and convenient way. Our customers never had any problem with contacting us and Froged provided sufficient information about the customer to help them. We also export the data Froged keeps for us and make small analyses on it with the filters Froged offers.
Cons: Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard. It may be stemming from the browser too, I am not sure. Also, the filters on customer data can be enhanced even more.
Anonymous User · Product Manager · Computer Software · March 16, 2021
The functionality, user interface, performance and features of Froged is hands down top in the market for the price it's offered at.
Pros: The organization of the knowledge base is by far my most used and liked feature
Cons: Would love to see more mobile features and support for iOS
Chris N. · Manager · Computer & Network Security · March 16, 2021
The experience so far is great. They are constantly improving the tools and have great support.
Pros: I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.
Cons: In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.
Josías D. · CEO · Internet · March 15, 2021
Pros: Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.
Cons: It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.
Ismael L. · CMO & CPO · Sporting Goods · March 15, 2021
Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion de las mejoras en nuestra plataforma.
Pros: Todo el acompañamiento por el equipo de CS. La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes.
Cons: Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente
Raul G. · Socio Director · Program Development · March 10, 2021
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| Customer Success | 2 | 19 | - |
| Chatbot | 2 | 20 | - |
| Customer Support | 2 | 22 | Shortlist |
| Customer Satisfaction | 3 | 2 | - |
| Customer Communications Management | 3 | 4 | - |
| Live Chat | 3 | 16 | - |
| Help Desk | 3 | 20 | - |
| Knowledge Base | 3 | 23 | - |
| Customer Service | 3 | 40 | - |
| Customer Experience | 4 | 10 | - |
| Customer Engagement | 4 | 12 | - |