GatherUp

Pros: Ease of use; negative review management; automation

Cons: Customer support quality has decreased, and the price has gone up steadily, so I no longer feel I am receiving good value for money.

Pros: Easy to import customers automatically from our CRM, immediately after their interaction. This creates a much higher probability of receiving reviews! And the reports are comprehensive and very easy to share results with upper management.

Cons: My only request would have been the ability to combine both of our separate business units into one whole company overview for reporting purposes.

Pros: We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet.

Cons: It used to get us stars on our google listings but now it doesn't appear that happens.

Pros: Easy to use, reviews summary in 1 dashboard, feedback request option

Cons: Feedback request set up was challenging but not too technical

Pros: The data business owners are able to obtain on their performance as a business.

Cons: No contractual agreement for white label partnerships

Pros: Our primary reason for using GatherUp was to try and increase NPS and Google review response rates. In our first year of using the platform, we more than doubled NPS submissions and Google reviews. We launched a new showroom earlier this year and GatherUp has contributed significantly to building social proof on Google for this new location as well as establishing a strong reputation online across all four of our locations.

Cons: It would be nice to save email templates to easily switch between testing email messaging.

Pros: Easy start up and scheduling training. Easy to train staff.

Cons: Employee research, another company was using GatherUp.

Pros: Review monitoring to keep my clients in business

Cons: I find nothing wrong with their approach.

Pros: GatherUp allows us to easily manage our customer reviews, and it's also simple for our customers to use. It makes integrating reviews from different platforms into our website a seamless process. That helps get the information in front of our prospects.

Cons: The one question we have that we haven't dug into is how Google indexs GatherUp on our site.

Pros: The Dashboard is great and we use the email notifications daily

Cons: I would like to see yelp added to the reviews

Pros: It's so easy to invite clients to submit reviews but catches when they're unhappy and keeps the review from hitting sites.

Cons: Nothing, great service, love using it!

Pros: I like that it runs itself mostly. Just put in an email and go

Cons: I think it asks the customer too many times

Pros: We utilize the GatherUp platform to better track and monitor reviews as they come in versus manually checking each location. Doing so saves us time and helps us to react quickly to any negative feedback received. The weekly reports are also hugely beneficial for all our store managers to review how the week went overall.

Cons: The only issue we had was in regards to the initial contact. Customer Service can be a bit slow to respond at times.

Pros: Very easy to use and implement, almost no downtime to get the program going. Makes getting Google Reviews and third party reviews much easier as well.

Cons: Not completely customizable like some other review software, but for the price, you get a lot of features overall.

Pros: We use it as an agency partner, and we love having our businesses in one place to monitor and manage. The way to automate the review gathering process is great, and it helps keep a steady flow of reviews coming in for our clients, which helps them build their business.

Cons: A few features and the UI are a bit clumsy and sometimes things are a bit hard to find. A few more ways to customize the look of request e-mails, a quick way to "mask" the review link to a custom one, and maybe a build-in editor for customizing the review widget embed code would be great.

Pros: I manage Gatherup for clients, and it has made requesting customer feedback pretty seamless. It integrates with Zapier, so I've been able to set up automation for them that makes the process easy.Also, the ability to reply to feedback, both privately and publicly, within the GatherUp platform is useful.I haven't used it much, but the feature to create graphics to share on social platforms is handy also.I also appreciate that they allow purchasing for a small number of clients. It makes the pricing affordable.

Cons: The feedback request is pretty linear, but if you'd like to do anything outside of a single review request, they don't have the capability for this. I'd like to see the ability to setup different types of review requests for the same location as they could be used at different parts of the customer journey.

Pros: I am impressed by the AI-generated responses. It makes it easier to reply to our guests, as we receive a large number of reviews for our restaurants weekly.

Cons: I wish the success report was able to generate numbers with two decimals, so we can get an even more granular grasp on our changes from month to month. (EX: 4.28 vs 4.2). I also wish there was an option for a larger amount of stored responses.

Pros: It is very important for our small business to be able to track our NPS over time. By doing so, we also ask customers to write third-party reviews for us which help us get more business. We also use the software to track those third party reviews and thank customers for writing them. There are other helpful features like Tags so we can track NPS by the type of work we are doing or which of our teams is running their project.

Cons: Reporting features are a bit lacking. I would like to be able to run reports based on tags and send those reports on an interval.

Pros: The ease and functionality of review and review response.

Cons: The customer support when you need assistance.

Pros: I love that I have a clean, automated system to prompt my clients for feedback on our services. This allows me to get ahead of any issues that they might be sitting on and has been great for client retention.

Cons: I wish there was a way to motivate clients to publish their reviews to 3rd parties or to make that the default and have them "opt-out" of publishing. Having it as an "opt-in" default seems to make the majority of feedback stay internal. I understand this may be a liability or legal thing, but still, one can hope.

Pros: Implementation and rollout was easy. Connecting channels as well.

Cons: No more connectivity with Testimonial Tree

Pros: Very Intuitive, easy to use. Good support on setup.

Cons: I don't have anything specific to say about this.

Pros: This is a quick, easy, and inexpensive way to get a high volume of reviews into our site. We like the widget added to our website and the automatic reminders to leave reviews!

Cons: I don’t have any cons as I’ve been satisfied with the system from the beginning. It’s easy to use and very effectice.