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Customer Experience
https://www.capterra.com/customer-experience-software/Niches in this category - the functional product types blended into "Customer Experience" (109)
Voice of Customer & Experience Management Platform89Contact Center & Helpdesk Software66Customer Feedback & Text Analytics Platform65Reputation & Review Marketing Platform53Survey & Questionnaire Software34Customer Data Platform & AI Personalization28Customer Service AI Agent & Automation Platform27Contact Center Quality Management & Workforce Optimization16In-Product Feedback & Bug Reporting Tool16User Research & Usability Testing Platform15Loyalty & Customer Engagement Platform15AI Chatbot & Conversational AI Platform14Customer Engagement & Cross-Channel Messaging Platform14Product Management & Roadmapping Platform14Digital Experience Analytics & Session Replay Platform13Conversational Marketing & Chatbot Lead Capture12CRM Software12Market Research & Survey Analytics Platform12Guest Experience & Hospitality CX Platform12Local Listings & Multi-Location Marketing Platform12Digital Adoption Platform (DAP)11Knowledge Base & Wiki Software11Conversation Intelligence & Speech Analytics11Feedback Kiosk & On-Site Rating Device11Customer Communications Management (CCM) Software10Ecommerce Personalization & Recommendation Engine10Customer Advocacy & Referral Marketing Platform10Queue Management & Virtual Waitlist Software9Customer Journey Mapping Software9Product & Digital Analytics Platform9Customer Success Platform8Interactive Content & Quiz Builder8Workflow Automation & BPM Platform8Client Portal & Document Collection Platform7User Onboarding & Product Adoption Platform7Marketing Automation Platform7Conversational & Messaging CRM6AI Voice Agent & Voicebot Platform6Customer Intelligence & Churn Analytics Platform4Appointment Scheduling & Online Booking Software4Qualitative Research & Data Analysis Platform4Co-Browsing & Visual Customer Support Platform3Customer Communications Orchestration & Omnichannel Inbox3Identity Resolution & Customer Identity (CIAM) Platform3SMS & Mobile Messaging Marketing Platform3Live Shopping & Social Commerce Platform3Ecommerce Marketing Automation Platform3Customer Engagement Platform for Restaurants & Local Businesses3Online Community & Discussion Platform3IT Operations & AIOps Platform2Hospitality & Guest CRM2Business Intelligence & Augmented Analytics Platform2Social Media Management & AI Content Platform2Shared Inbox & Collaborative Email Platform2Text-to-Pay & Conversational Payment Platform2Win-Loss Analysis & Buyer Insights Platform2Digital Receipt & Post-Purchase Engagement Platform2Web Content Management System (WCMS) / Digital Experience Platform2Field Service Management Software2WhatsApp Business Messaging & Marketing Platform2Ecommerce Returns Management Software1Cart Abandonment & Ecommerce Remarketing Software1Work Management & Team Task Collaboration Platform1Digital Sales Room & Buyer Engagement Platform1Virtual Try-On & AR Commerce Platform1Cloud Data Warehouse & Lakehouse Platform1Remote Desktop & Screen-Sharing Support Tool1OKR & Strategy Execution Platform1Competitive Intelligence & Market Monitoring Platform1Vertical Industry Analytics Platform1Equipment Rental & Dealer Management ERP1Employee Shift Scheduling & Workforce Management Software1AI Decision Intelligence & Forecasting Platform1Dental & Medical Practice Management Software1Clienteling & Retail CRM1Client Onboarding & Customer Success Project Software1Website Speed & Performance Optimization Platform1Popup, Optin & Conversion Optimization Tool1Account-Based Marketing (ABM) Platform1Push Notification & Web Engagement Platform1Customer & Partner Training / Extended Enterprise LMS1AI Sales Assistant & Revenue Intelligence1Assessment, Exam & Quiz Platform1Talent Management & Performance Suite1Business VoIP & Cloud Phone System1Construction & Contractor Sales CRM1Machine Translation & Localization Platform1Staffing Agency Software1Enterprise AI Search & Knowledge Management1Retail & Multi-Unit Operations Execution Software1Healthcare Compliance Management Software1Whistleblowing & Case Management Software1Email Marketing Software1No-Code / Low-Code Application Platform1Pharma & Life Sciences CRM1Automotive Dealer CRM & DMS1Lead Capture & Lead Management Software1Online Business Banking Platform1Business Management Suite for SMBs1Indoor Mapping & Wayfinding Platform1Employee Recognition & Rewards Platform1Gamification & Interactive Promotion Platform1Call Accounting & CDR Reporting Software1ERP Suite1Live Entertainment & Box Office Ticketing Software1Scheduling SDK & Calendar API Platform1Digital Signage Content Management Software1Video Conferencing & Web Meeting Software1Ecommerce Platform & Online Store Builder1
758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 276 | 4.7 | 13 | - | 4.8 / 4.6 / 4.7 / 4.0 | Fast, simple, and secure co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly. Learn more about Surfly | |
| 277 | 4.5 | 13 | - | 4.8 / 4.8 / 4.5 / 4.6 | The Spearline platform enables organizations to improve their communication channels & ensure a better CX. Learn more about Spearline | |
| 278 | 4.5 | 13 | - | 4.2 / 4.3 / 4.5 / 4.3 | Customer service management solution that helps businesses assist customers to solve queries on the various platforms. Learn more about Oracle Service | |
| 279 | 4.3 | 13 | - | 4.1 / 3.9 / 4.3 / 3.7 | Woopra is customer journey analytics software that analyzes and visualizes the complete customer experience. Learn more about Woopra | |
| 280 | 3.8 | 13 | - | 3.4 / 3.5 / 3.8 / 3.5 | Leading Customer Identity and Access Management (CIAM) platform to help businesses create a single view of their customers. Learn more about LoginRadius | |
| 281 | 5 | 12 | - | 5.0 / 5.0 / 4.8 / 4.8 | RavenCSI is an enterprise (SaaS), CX and EX survey management system providing real-time feedback and alerts with actionable results. Learn more about RavenCSI | |
| 282 | 4.9 | 12 | - | 4.7 / 5.0 / 4.7 / 4.8 | AI review management for restaurants & hotels. Manage 100+ platforms, automate responses, analytics & integrations for hospitality. Learn more about re:spondelligent | |
| 283 | 4.9 | 12 | - | 5.0 / 5.0 / 4.8 / 4.8 | From search to action: keep your business information up-to-date everywhere, manage your reputation, and maximize your social reach. Learn more about PinMeTo | |
| 284 | 4.9 | 12 | - | 4.9 / 4.7 / 4.6 / 4.9 | Platform to optimize the customer experience thanks to its dashboards and its integration with the main CRMs and e-commerce. Learn more about allswers | |
| 285 | 4.9 | 12 | - | 4.7 / 4.9 / 4.8 / 5.0 | InnerTrends helps product-led teams optimize their app faster, with insights from pre-built analytics reports. Learn more about InnerTrends | |
| 286 | 4.9 | 12 | - | 4.5 / 5.0 / 4.5 / 4.9 | AI-powered platform for analyzing open-ended feedback from surveys and reviews—fast, multilingual, and without manual coding. Learn more about Cauliflower | |
| 287 | 4.8 | 12 | - | 4.9 / 4.8 / 4.6 / 4.8 | SelfCommunity is a native, no-code, high-performance and scalable cloud Community platform empowered with social network technology. Learn more about SelfCommunity | |
| 288 | 4.8 | 12 | - | 4.8 / 4.8 / 4.6 / 5.0 | Dito CRM is a tool that centralizes and manages the relationship between brands and their customers. Through the integration of informa Learn more about Dito CRM | |
| 289 | 4.8 | 12 | - | 4.8 / 4.6 / 4.6 / 4.8 | Analyze feedback, reviews, chats, emails, surveys, etc in an easy way, getting a better understanding of your customers and employees. Learn more about Deep Talk | |
| 290 | 4.7 | 12 | - | 4.3 / 5.0 / 4.4 / 4.8 | Capture, evaluate and improve customer experiences with SaaS quality monitoring solutions, including scorecards, sentiment, and more. Learn more about CallFinder | |
| 291 | 4.6 | 12 | - | 4.6 / 4.4 / 4.3 / 4.8 | Customer experience management that drives retention, engagement, and advocacy. Learn more about Wootric | |
| 292 | 4.6 | 12 | - | 3.9 / 4.7 / 4.2 / 4.5 | Peoplevine is a Member Experience and CRM Platform Learn more about PeopleVine | |
| 293 | 4.6 | 12 | - | 4.8 / 4.5 / 4.4 / 4.5 | easiware, an omnichannel customer relationship solution, helps organizations turn their customer data into a performance accelerator. Learn more about easiware | |
| 294 | 4.4 | 12 | - | 4.7 / 4.9 / 4.1 / 4.8 | Lumoa is the first CX platform to offer GPT and Generative AI. Analyse customer feedback securely in 60+ languages and in real time. Learn more about Lumoa | |
| 295 | 4.3 | 12 | - | 4.3 / 4.1 / 3.8 / 3.8 | Amazon feedback and review software trusted by tens of thousands of sellers in over 100 countries and across 17 Amazon marketplaces. Learn more about FeedbackFive | |
| 296 | 4.3 | 12 | - | 4.3 / 4.6 / 4.6 / 4.2 | Deliver instant, personalized support and guidance, where and when it’s needed. Improve your customer experience with Stonly. Learn more about Stonly | |
| 297 | 4.1 | 12 | - | 4.0 / 3.7 / 4.2 / 4.0 | Paytronix is the leading provider of Digital Customer Engagement Solutions for restaurants and convenience stores. Learn more about Paytronix | |
| 298 | 3.8 | 12 | - | 3.7 / 4.0 / 4.1 / 3.6 | Built for dealers worldwide, DDMSPLUS enables you to access information, analyze operations, improve efficiencies, and more. Learn more about DDMSPLUS | |
| 299 | 5 | 11 | - | 4.9 / 5.0 / 4.9 / 5.0 | Digital Experience Analytics tool that automates UX & analytics to excel customer's perspective and provide business growth. Learn more about CUX | |
| 300 | 4.9 | 11 | - | 4.9 / 4.9 / 4.7 / 4.8 | Software and users to help companies collect real-world feedback, bug reports, and usability videos to improve their products. Learn more about BetaTesting |