Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
176	numia	4.4	29	-	4.4 / 4.2 / 4.2 / 4.1	Numia hace más eficientes los canales de atención y a través de videollamadas, fila virtual, citas online, chatbot y más soluciones. Learn more about numia
177	ProProfs Knowledge Base	4.7	28	-	4.7 / 4.5 / 4.5 / 4.5	ProProfs Knowledge Base can reduce your support tickets, boost internal knowledge management and improve team productivity. Learn more about ProProfs Knowledge Base
178	easyfeedback	4.6	28	-	4.5 / 4.7 / 4.4 / 4.7	easyfeedback is a survey solution for creating and managing online surveys that enables you to analyze results better. Learn more about easyfeedback
179	Planhat	4.6	28	-	4.5 / 4.7 / 4.6 / 4.5	Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Learn more about Planhat
180	InMoment	4.4	28	-	4.2 / 4.5 / 4.1 / 4.2	Customer experience management tool that helps business personalization through daily support and analysis. Learn more about InMoment
181	RAYNET CRM	4.9	27	-	4.8 / 5.0 / 4.3 / 4.9	Conquer chaos with CRM software. All contacts, deals, your calendar, and your sales pipeline analysis in one place. Learn more about RAYNET CRM
182	CredSpark	4.7	26	-	4.7 / 4.9 / 4.5 / 4.6	CredSpark's content technology and services turn your digital content, products, and offerings into personalized, relevant experiences. Learn more about CredSpark
183	Netcore Customer Engagement	4.5	26	-	4.3 / 4.4 / 4.4 / 4.4	AI-Powered Omnichannel Customer Engagement and Experience platform helping 5000+ brands 1:1 powerful conversations with customers Learn more about Netcore Customer Engagement
184	Boei	5	25	-	4.8 / 4.9 / 4.6 / 5.0	Boei is a plug-and-play website widget that allows visitors to contact via their favorite social media channels. Learn more about Boei
185	ProductMix	4.9	25	-	5.0 / 4.9 / 4.8 / 4.9	Comprehensively analyze feedback and requests, generate your data-driven roadmap, and easily share exciting news with users. Learn more about ProductMix
186	ReviewFlowz	4.8	25	-	4.9 / 5.0 / 4.7 / 4.9	Review & testimonial software for SaaS companies. Get more reviews, track, search, export, and showcase reviews & testimonials Learn more about ReviewFlowz
187	Real Time Feedback Shortlist	4.7	25	-	4.7 / 4.8 / 4.7 / 4.5	Feedback is a customer engagement platform that helps businesses resolve customer concerns in real-time. Learn more about Real Time Feedback
188	Netigate	4.6	25	-	4.5 / 4.8 / 4.3 / 4.3	Analyse customer feedback, enhance the customer experience, and manage data in compliance with GDPR and strictest EU standards. Learn more about Netigate
189	Chattermill	4.5	25	-	4.4 / 4.6 / 4.4 / 4.2	Chattermill unifies customer feedback, customer support, and product feedback into a single platform, to analyse customer data at scale Learn more about Chattermill
190	Vantage	4.3	25	-	4.2 / 4.1 / 4.2 / 3.9	Teradata Vantage leads in data analytics with a full cloud solution for real-time insights and data-driven decision-making. Learn more about Vantage
191	SurveyJS	4.9	24	-	4.5 / 5.0 / 4.6 / 4.8	SurveyJS is a fully integrated survey tool for secure, drag-and-drop form creation directly within your JavaScript application. Learn more about SurveyJS
192	Qubicles	4.4	24	-	4.5 / 3.9 / 4.4 / 4.8	Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Qubicles
193	Moxo	4	24	-	4.0 / 4.0 / 4.1 / 4.1	Moxo improves customer experience with seamless workflows and secure tools for managing interactions across all touchpoints. Learn more about Moxo
194	Liberty Converse	4.8	23	-	4.8 / 4.7 / 4.6 / 4.2	Liberty Converse CX, the next-gen AI-powered customer experience solution that redefines how businesses engage with their customers. Learn more about Liberty Converse
195	Feedbear	4.8	23	-	5.0 / 4.9 / 4.7 / 5.0	Collect, manage, and act upon customer feedback. Make informed product decisions and build what really matters. Learn more about Feedbear
196	Surveyapp	4.7	23	-	4.9 / 4.5 / 4.5 / 4.5	Surveyapp offers omni-channel tools like smiley surveys, kiosks, and more to help collect actionable customer and employee insights. Learn more about Surveyapp
197	Trustmary	4.6	23	-	4.7 / 4.7 / 4.6 / 4.5	Trustmary helps you improve the customer experience by measuring customer satisfaction and collecting feedback automatically. Learn more about Trustmary
198	UXArmy	4.5	23	-	4.4 / 4.4 / 4.5 / 4.5	UXArmy helps teams validate ideas, innovate, and align with customer needs through expert testing tools for websites, apps & prototypes Learn more about UXArmy
199	FigPii	4.8	22	-	4.9 / 4.9 / 4.7 / 4.6	Conversion optimization platform that provides heatmaps, session replay videos, online polling, and AB testing. Learn more about FigPii
200	hello24.ai	4.7	22	-	4.7 / 4.8 / 4.6 / 4.7	hello24.ai is an eCommerce focused platform that helps online brands to engage customers on WhatsApp. Learn more about hello24.ai