Real Time Feedback

Pros: I don't use it a lot, but it seems to be a great system

Cons: Some nights get some useless feedback, that just clogs my email.

Pros: Ease of use, instant feedback from customers allowing us to engage quickly

Cons: Some functionality issues initially, have been resolved now

Pros: How easy it was to not only find out about issues that our customers have in real time but also how to generate positive reviews from happy customers.

Cons: Nothing that I can think of. I wish that I had this solution sooner.

Pros: Allows us to quickly respond to guests questions and needs.

Cons: I do not feel as if it is being implemented correctly for our situation.

Pros: I like the ability to track all customer requests and respond quickly.

Cons: I don't have any complaints. Everything has been good so far.

Pros: I love the automated AI responses-- makes things a lot easier sometimes!

Cons: Would like the AI to be able to create a response again after the initial one.

Pros: The ability for any problems to be brought to my attention in real time, directly to my phone. I am able to act fast and get situations handled quickly and timely rather than waiting to return a call or check my emails, etc.

Cons: I did not like having to come up with a response to every feedback received, but they fixed that with adding the new ai feature with chatgpt.

Pros: -getting back to clients quickly -texting back and forth in a time that people like to text more than phone calls

Cons: -on the app it only gives you the initials of who is replying not the entire name. Sometimes hard to know which of my team is replying

Pros: I like that it makes it easy to communicate with members, to run reports, track trends, and take action on feedback from members.

Cons: I dont really have any issues with realtime feedback. It connects you with the member so there is better communication.

Pros: Ease of use, interactive, cost effective.

Cons: Many possible customers think they can replicate it, and not use the feedback system

Pros: RealTime Feedback is a wonderful platform that allows us to assist our guest far more quickly than relying on the "telephone game" of years past. It allows our team to help the guest experience as soon as their is an issue, and not having the guest find an employee to then radio for a manager for them to find a solution and enact one. We are able to enact a solution immediately and reduced the wait time to solve an issue that arrives.

Cons: The only downside to any technology is relying on the connectivity of the building.

Pros: The instant feedback and ability to communicate in real time.

Cons: Due to lack of wifi and overloaded DAS on gamedays sometimes it does not work well.

Pros: Allows us to respond to guests while they are at the arena and resolve issues quickly.

Cons: It is not heavily utilized by our guests and is primarily used in suites to try to order food, which is not what we want it to be used for by guests.

Pros: Allows for guests to provide real-time updates for their experience so we may provide them assistance while they're still at our locations

Cons: N/A, meets demands for our needs. Will assess again in the future.

Pros: I like how fast you can respond to guest and the feedback we get from fast responses.

Cons: It does not let us respond to anonymous guest.

Pros: Finding out problems in real time helps us keep our members happy and heard.

Cons: Coming up with a time frame to send the feedback to our members.

Pros: I am able to see what my members need and help them

Cons: I am not able tag anyone for help to help my member

Pros: The ability to actively catch negative customer experiences and resolve them in a timely manner

Cons: The placards, however they are necessary for the system to work

Pros: the process for the customers is seamless and quick to submit their feedback. the feedback hits inboxes immediately allowing for an instant response time allowing for quicker deployment/resolutions. I love the new AI feature as well for the initial responses. though it's not always accurate for some nuances of our business, it is a great starting point that can be edited to create a preferred response.

Cons: the satisfaction percentages don't really make sense to me.

Pros: FEEDBACK COMES IMMEDIATELY TO MY EMAIL, EASY TO REPLY TO CUSTOMERS

Cons: DOUBLE NOTIFICATIONS OF SOME CUSTOMER REVIEWS

Pros: being able to assign guest concerns to a specific team member

Cons: as of right now I have nothing bad to say about real-time feedback

Pros: I like how I get prompt notifications of issues with problems on my game floor. It directs me to the location of the problem accurately if setup properly

Cons: Only issues we have had have been related to setup configuration and guests not understanding how feedback works and giving accurate information through the request.