Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rec	Ease / Svc / Feat / Value	Description
601	LitmusWorld	-	– / – / – / –	The LitmusWorld platform enables clients to Measure, Act and Improve business processes that drive the customer centricity agenda. Learn more about LitmusWorld
602	m-wise Loyalty Cloud	-	– / – / – / –	Create and manage a loyalty program across all channels with m–wise Loyalty Cloud, a feature-rich loyalty SaaS solution. Learn more about m-wise Loyalty Cloud
603	Hubicus Quality Monitoring	-	– / – / – / –	Hubicus Quality Monitoring is a SaaS Software to manage the quality of your customer experience. Evaluate, monitor, manage and act ! Learn more about Hubicus Quality Monitoring
604	Operata	-	– / – / – / –	Service monitoring & assurance for cloud contact centers Learn more about Operata
605	Insurance customer portal	-	– / – / – / –	Insurance customer portal software that offers dashboards, policy management, quotes, claims handling, and secure payment processing. Learn more about Insurance customer portal
606	Brightback	-	– / – / – / –	Brightback helps companies grow revenue by engaging with and saving customers at the point of cancel. Learn more about Brightback
607	SentiSum	-	– / – / – / –	Conversational AI tool that helps analyze customer conversations in multiple channels & provide insights to make data-driven decisions. Learn more about SentiSum
608	AYA	-	– / – / – / –	AYA delivers instant, authentic audience feedback using Human Digital Twins. Learn more about AYA
609	Articence	-	– / – / – / –	Articence VoC, analyses open ended response with AI, real-time data visualization, multi-channel, closed-loop feedback Learn more about Articence
610	Mobile Service Cloud	-	– / – / – / –	Improve any customer interaction with Mobile Service Cloud. Easily manage live chat, email, WhatsApp and other channels in one inbox. Learn more about Mobile Service Cloud
611	Flow CX	-	– / – / – / –	Complete end-to-end solution for gathering, processing and analyzing customer feedback. Learn more about Flow CX
612	EvaluationsHub	-	– / – / – / –	EvaluationsHub is B2B feedback software that streamlines customer experience evaluations and health scoring for businesses. Learn more about EvaluationsHub
613	Spokk	-	– / – / – / –	AI-based solution that helps businesses send review requests to gather Google reviews and customer feedback via automated drafts. Learn more about Spokk
614	Airdocs	-	– / – / – / –	Airdocs is cloud-based software that helps businesses automate and personalise omnichannel customer communications. Learn more about Airdocs
615	Enterprise Accelerator	-	– / – / – / –	Measure and manage 100% of contact center interactions in customized business intelligence reporting dashboards, with speech analytics. Learn more about Enterprise Accelerator
616	SmartReviews	-	– / – / – / –	SmartReviews collects customer feedback via web, SMS, email, and in-person, unifying insights to improve satisfaction and loyalty. Learn more about SmartReviews
617	binds.co	-	– / – / – / –	Intelligent software to measure satisfaction and identify how a company can improve customer experience. Learn more about binds.co
618	VoiceOwl	-	– / – / – / –	Voiceowl is a Gen-AI Voice Virtual Assistant for enterprises across industries, driving automated context-aware customer interactions. Learn more about VoiceOwl
619	Qria	-	– / – / – / –	Feedback management solution that enables businesses to collect and analyze customer input via forms, QR codes, and more. Learn more about Qria
620	SimplyReview	-	– / – / – / –	Customer experience software that helps businesses convert website visitors into customers. Learn more about SimplyReview
621	Feedback Survey Kiosk	-	– / – / – / –	Emoji based one click surveys designed to capture real time customer and employee feedback with one tap of emojis. Learn more about Feedback Survey Kiosk
622	Claimlane	-	– / – / – / –	Claimlane automates returns and claims, replacing emails and spreadsheets to save time and reduce errors. Learn more about Claimlane
623	Retelio	-	– / – / – / –	Retelio turns customer experience into revenue with real-time feedback, instant recovery alerts, and branch-level loyalty scores. Learn more about Retelio
624	KARTE	-	– / – / – / –	Customer experience platform that helps Japanese companies running apps and sites analyze visitor behavior and emotions in real time. Learn more about KARTE
625	Bugwolf	-	– / – / – / –	Accelerate test cycles and bullet-proof software releases by converting software testing and UAT into competitive bug hunt challenges Learn more about Bugwolf