Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
476	Antlere	4.7	3	-	4.7 / 5.0 / 5.0 / 5.0	Survey software that allows you to send surveys over multiple platforms and provides easy analytics and reports to assist. Learn more about Antlere
477	mParticle	4.7	3	-	4.0 / 4.0 / 4.3 / 4.0	Cloud-based solution that helps businesses collect, manage, validate, and share customer data across various social media platforms. Learn more about mParticle
478	CYS	4.7	3	-	4.7 / 5.0 / 4.3 / 4.7	Get the insights you are looking for. Automatically conduct Research with CYS, Customer Experience management software. Free Trial. Learn more about CYS
479	Azuba CCM Platform	4.7	3	-	4.3 / 5.0 / 5.0 / 4.7	Azuba's CCM Platform provides communication solutions that can be tailored to healthcare & other industries. Learn more about Azuba CCM Platform
480	Cint	4.3	3	-	5.0 / 4.0 / 4.3 / 4.3	The Cint Exchange is the world’s biggest network for getting your surveys answered, with access to millions of people ready to respond. Learn more about Cint
481	Inline Manual	4.3	3	-	3.7 / 5.0 / 4.0 / 5.0	Inline Manual helps users by providing walkthroughs and tooltips within the software product. Learn more about Inline Manual
482	LoyaltyXpert	4.3	3	-	4.7 / 4.7 / 4.7 / 4.7	AI-powered SaaS loyalty management software for customer and channel programs, sales tracking, and rewards automation. Learn more about LoyaltyXpert
483	UserExperior	4.3	3	-	4.7 / 4.7 / 4.0 / 5.0	A complete solution for analyzing digital experiences on your app. Learn more about UserExperior
484	Proteus	4.3	3	-	4.3 / 4.0 / 4.7 / 4.5	Telecom Providers Only: Enghouse call accounting software helps businesses manage, transition and optimize their communications systems Learn more about Proteus
485	Omnichannel Personalization	4.3	3	-	3.3 / 4.0 / 4.0 / 3.7	Algonomy’s all-in-one omnichannel personalization platform helps personalize your marketing as well as eCommerce shopping experiences. Learn more about Omnichannel Personalization
486	Observe.AI	4.3	3	-	4.0 / 4.0 / 3.7 / 4.5	Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents. Learn more about Observe.AI
487	Odigo	4	3	-	3.7 / 3.3 / 4.0 / 3.3	A pioneer in the customer experience (CX) market, the company caters to the needs of +250 enterprise clients in over 100 countries Learn more about Odigo
488	Wyng	3.3	3	-	3.7 / 4.0 / 3.7 / 3.0	Create digital experiences to grow and understand your audience. Learn more about Wyng
489	SMS Número Corto	5	2	-	5.0 / 5.0 / 5.0 / 5.0	SMS marketing software that uses behavioral and demographic data to segment target audiences. Learn more about SMS Número Corto
490	Calton	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Boost your local SEO, manage reviews & listings, and enhance customer experience to grow your multi-location business effortlessly! Learn more about Calton
491	Voice of the Customer HUB	5	2	-	5.0 / 4.5 / 5.0 / 5.0	Integrated feedback collection and analysis in a single interconnected platform giving a 360 degree view of the customer experience Learn more about Voice of the Customer HUB
492	Octane AI	5	2	-	4.0 / 5.0 / 4.5 / 4.5	All-in-one platform for Quizzes, Facebook Messenger & SMS automation, and opt-in tools Learn more about Octane AI
493	User Vista	5	2	-	5.0 / 5.0 / 4.5 / 5.0	User Vista is an in-app survey solution that helps professionals create surveys with custom logic & track users' data to gain insights. Learn more about User Vista
494	Formbricks	5	2	-	5.0 / 4.0 / 4.5 / 5.0	Formbricks is a privacy-first, open-source survey platform for Customer Experience Pros to gather, analyze, and act on feedback. Learn more about Formbricks
495	Informizely	5	2	-	5.0 / 5.0 / 3.0 / 5.0	Gather actionable insights using targeted popup surveys, website surveys, email surveys and integrated surveys. Learn more about Informizely
496	Eber	5	2	-	5.0 / 5.0 / 5.0 / 4.5	Trusted by businesses globally, Eber helps companies of all sizes create loyalty programs to connect with customers and boost retention Learn more about Eber
497	Dynata Insights Platform	5	2	-	5.0 / 4.5 / 4.5 / 5.0	Dynata Insights Platform is a single end-to-end solution to address all your insights and advertising needs. Learn more about Dynata Insights Platform
498	Enquire	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Easiest way to implement post-purchase surveys on Shopify. Learn more about Enquire
499	Wrench.ai	5	2	-	5.0 / 5.0 / 5.0 / 5.0	Wrench.AI distills complex data into painless human insights for organizations that want to truly understand their audience. Learn more about Wrench.ai
500	Ipiphany	5	2	-	5.0 / 5.0 / 4.5 / 4.0	Ipiphany delivers AI-powered CX insights: analyse surveys, NPS, and reviews to uncover root causes and improve retention. Learn more about Ipiphany