Customer Experience

https://www.capterra.com/customer-experience-software/

Niches in this category - the functional product types blended into "Customer Experience" (109)

Voice of Customer & Experience Management Platform89 Contact Center & Helpdesk Software66 Customer Feedback & Text Analytics Platform65 Reputation & Review Marketing Platform53 Survey & Questionnaire Software34 Customer Data Platform & AI Personalization28 Customer Service AI Agent & Automation Platform27 Contact Center Quality Management & Workforce Optimization16 In-Product Feedback & Bug Reporting Tool16 User Research & Usability Testing Platform15 Loyalty & Customer Engagement Platform15 AI Chatbot & Conversational AI Platform14 Customer Engagement & Cross-Channel Messaging Platform14 Product Management & Roadmapping Platform14 Digital Experience Analytics & Session Replay Platform13 Conversational Marketing & Chatbot Lead Capture12 CRM Software12 Market Research & Survey Analytics Platform12 Guest Experience & Hospitality CX Platform12 Local Listings & Multi-Location Marketing Platform12 Digital Adoption Platform (DAP)11 Knowledge Base & Wiki Software11 Conversation Intelligence & Speech Analytics11 Feedback Kiosk & On-Site Rating Device11 Customer Communications Management (CCM) Software10 Ecommerce Personalization & Recommendation Engine10 Customer Advocacy & Referral Marketing Platform10 Queue Management & Virtual Waitlist Software9 Customer Journey Mapping Software9 Product & Digital Analytics Platform9 Customer Success Platform8 Interactive Content & Quiz Builder8 Workflow Automation & BPM Platform8 Client Portal & Document Collection Platform7 User Onboarding & Product Adoption Platform7 Marketing Automation Platform7 Conversational & Messaging CRM6 AI Voice Agent & Voicebot Platform6 Customer Intelligence & Churn Analytics Platform4 Appointment Scheduling & Online Booking Software4 Qualitative Research & Data Analysis Platform4 Co-Browsing & Visual Customer Support Platform3 Customer Communications Orchestration & Omnichannel Inbox3 Identity Resolution & Customer Identity (CIAM) Platform3 SMS & Mobile Messaging Marketing Platform3 Live Shopping & Social Commerce Platform3 Ecommerce Marketing Automation Platform3 Customer Engagement Platform for Restaurants & Local Businesses3 Online Community & Discussion Platform3 IT Operations & AIOps Platform2 Hospitality & Guest CRM2 Business Intelligence & Augmented Analytics Platform2 Social Media Management & AI Content Platform2 Shared Inbox & Collaborative Email Platform2 Text-to-Pay & Conversational Payment Platform2 Win-Loss Analysis & Buyer Insights Platform2 Digital Receipt & Post-Purchase Engagement Platform2 Web Content Management System (WCMS) / Digital Experience Platform2 Field Service Management Software2 WhatsApp Business Messaging & Marketing Platform2 Ecommerce Returns Management Software1 Cart Abandonment & Ecommerce Remarketing Software1 Work Management & Team Task Collaboration Platform1 Digital Sales Room & Buyer Engagement Platform1 Virtual Try-On & AR Commerce Platform1 Cloud Data Warehouse & Lakehouse Platform1 Remote Desktop & Screen-Sharing Support Tool1 OKR & Strategy Execution Platform1 Competitive Intelligence & Market Monitoring Platform1 Vertical Industry Analytics Platform1 Equipment Rental & Dealer Management ERP1 Employee Shift Scheduling & Workforce Management Software1 AI Decision Intelligence & Forecasting Platform1 Dental & Medical Practice Management Software1 Clienteling & Retail CRM1 Client Onboarding & Customer Success Project Software1 Website Speed & Performance Optimization Platform1 Popup, Optin & Conversion Optimization Tool1 Account-Based Marketing (ABM) Platform1 Push Notification & Web Engagement Platform1 Customer & Partner Training / Extended Enterprise LMS1 AI Sales Assistant & Revenue Intelligence1 Assessment, Exam & Quiz Platform1 Talent Management & Performance Suite1 Business VoIP & Cloud Phone System1 Construction & Contractor Sales CRM1 Machine Translation & Localization Platform1 Staffing Agency Software1 Enterprise AI Search & Knowledge Management1 Retail & Multi-Unit Operations Execution Software1 Healthcare Compliance Management Software1 Whistleblowing & Case Management Software1 Email Marketing Software1 No-Code / Low-Code Application Platform1 Pharma & Life Sciences CRM1 Automotive Dealer CRM & DMS1 Lead Capture & Lead Management Software1 Online Business Banking Platform1 Business Management Suite for SMBs1 Indoor Mapping & Wayfinding Platform1 Employee Recognition & Rewards Platform1 Gamification & Interactive Promotion Platform1 Call Accounting & CDR Reporting Software1 ERP Suite1 Live Entertainment & Box Office Ticketing Software1 Scheduling SDK & Calendar API Platform1 Digital Signage Content Management Software1 Video Conferencing & Web Meeting Software1 Ecommerce Platform & Online Store Builder1

758 products17 pages scraped of 17776 in category25 sponsored22 shortlisted

#	Product	Rating	Reviews	Rec	Ease / Svc / Feat / Value	Description
351	Refiner	4.6	8	-	4.6 / 5.0 / 4.3 / 4.8	Optimize customer experience with a micro survey platform for SaaS Learn more about Refiner
352	Merren	4.6	8	-	4.5 / 4.6 / 4.5 / 4.4	AI-Led Customer Research Platform. Maya AI conducts real-user interviews in multilingual and conversational format. Learn more about Merren
353	ServicePower	4.4	8	-	4.4 / 4.6 / 4.0 / 4.2	Mobile-based workforce management tool with real-time appointment booking, job scheduling, SLA monitoring, and job dispatch options. Learn more about ServicePower
354	SAP Customer Data Cloud	4.3	8	-	4.3 / 3.4 / 4.4 / 3.9	SAP Customer Data Cloud enhances customer experiences across marketing, commerce, sales, and service. Learn more about SAP Customer Data Cloud
355	Hello Customer	4.3	8	-	4.1 / 4.7 / 3.8 / 4.3	AI Voice of Customer platform that analyzes feedback, detects sentiment and categories, and reveals drivers behind NPS and CSAT. Learn more about Hello Customer
356	Engage 365	4.1	8	-	3.9 / 4.0 / 3.8 / 3.5	Drive lasting customer loyalty with Engage365, a Customer Engagement solution powered by Microsoft Dynamics CRM. Learn more about Engage 365
357	Survey Galaxy	4	8	-	4.1 / 4.4 / 4.1 / 4.1	Allows you to create professional looking online surveys and questionnaires and deploy them via the Internet. Learn more about Survey Galaxy
358	FuseDesk	4	8	-	4.3 / 4.2 / 4.1 / 3.8	Win more raving fans with the only helpdesk youll ever need. FuseDesk is an easy to use customer service platform for all channels. Learn more about FuseDesk
359	Alida	5	7	-	4.9 / 4.7 / 4.1 / 4.8	Alida helps leading brands create engaged research communities to gather feedback that empowers better CX and product innovation. Learn more about Alida
360	ServiceGuru Kiosk	4.9	7	-	4.9 / 5.0 / 4.7 / 4.9	Collect 50X more feedback with a fast automated kiosk to improve your customer service and online reviews. Learn more about ServiceGuru Kiosk
361	Prodsight	4.9	7	-	4.9 / 4.9 / 4.3 / 4.7	Customer insights for product teams. Understand customer needs and issues based on your Intercom conversations. Learn more about Prodsight
362	HelpHero	4.7	7	-	4.7 / 4.7 / 4.1 / 5.0	A fast and easy-to-use, no-code software tool, for creating better user onboarding and product experiences for web-based apps. Learn more about HelpHero
363	JumpSeat	4.7	7	-	4.7 / 4.7 / 4.6 / 4.9	Master Training. Embrace Change. In-flight training that provides real-time guidance on any web-based technology platform. Learn more about JumpSeat
364	cxomni	4.7	7	-	4.7 / 5.0 / 4.9 / 4.5	cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements. Learn more about cxomni
365	Bizrate Insights	4.7	7	-	4.7 / 5.0 / 4.7 / 4.9	Bizrate Insights is a voice-of-customer solution that allows ecommerce merchants to turn feedback into revenue and loyalty growth. Learn more about Bizrate Insights
366	Messangi	4.6	7	-	4.4 / 4.9 / 4.7 / 4.5	Deliver personalized content and brand experiences across the customer journey with our digital customer engagement platform. Learn more about Messangi
367	Usage Intelligence	4.3	7	-	4.1 / 4.0 / 3.8 / 5.0	The first usage analytics solution purpose-built for distributed software applications provides deep insight on product feature use. Learn more about Usage Intelligence
368	Wigzo	4	7	-	4.1 / 4.3 / 3.9 / 3.9	Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Learn more about Wigzo
369	Nextiva CRM	3.6	7	-	3.4 / 3.5 / 3.7 / 3.4	Nextiva Service CRM is a multi-channel customer support software that allows agents to manage all customer interactions in one place. Learn more about Nextiva CRM
370	PowerReviews	3.4	7	-	3.7 / 3.9 / 3.4 / 3.7	Cloud-based suite that enables businesses study consumer behavior via review management, social media analysis, journey mapping, etc. Learn more about PowerReviews
371	SoLike	5	6	-	4.8 / 5.0 / 4.8 / 5.0	SoLike is a response generator for customer reviews online. SoLike AI enables companies to respond to customer reviews on all platforms Learn more about SoLike
372	LocalClarity	5	6	-	5.0 / 5.0 / 4.8 / 4.8	LocalClarity is the world’s most scalable AI-powered review and local listing management platform for businesses and agencies. Learn more about LocalClarity
373	YesInsights	5	6	-	5.0 / 4.8 / 4.8 / 5.0	Customer feedback made easy through one-click and NPS surveys. Learn more about YesInsights
374	Twilio Flex	5	6	-	5.0 / 5.0 / 5.0 / 4.8	Twilio Flex is cloud contact center software that enables customer service and sales teams through a digital engagement center. Learn more about Twilio Flex
375	WeHelp	5	6	-	5.0 / 5.0 / 5.0 / 5.0	Solution for managing customer experiences, which makes it possible to create satisfaction surveys and performance reports. Learn more about WeHelp