Adit

Pros: Support access and payment processing was very easy to use. So happy my company decided to give them a try.

Cons: Insurance Verification, the basic was just that and our office did nto think the advanced would be any better. They would upload a breakdown with inaccurate or missing information.

Pros: The software system, phones, messaging works great. Their Insurance billing 0 of out 10 NOT recommended

Cons: We hired Adit to take care of our insurance billing and so far it has been a disaster! We are losing money, not recommended at all!!

Pros: It's such a well-rounded app! I love that I could take are of most patients' tasks via this app. Following up with patients is such a simple task with this app.

Cons: It can get complex to navigate sometimes. It has a learning curve that could be a little tedious, but once you get it. It is super easy.

Pros: The software offers an impressive range of features that truly streamline daily operations. From comprehensive patient records and seamless communication tools to accurate production tracking, everything is thoughtfully integrated.

Cons: The new update has changed the layouts of the screen accessibility & we have to reboot multiple times on text feature to be able to have the box through which we can respond to patients.

Pros: Ease of communication with patients for texting even after hours is great for emergencies and someone needing to cancel appointment, etc.

Cons: Not being able to refresh patient information from eaglesoft software to adit quickly enough. It can take a while.

Pros: Great value, was less expensive and had more features than other softwares we looked at. Having everything in one software is so convenient. Customer service is good. Installation and training went very well.

Cons: Could be a little more user fiendly. I know the possibility of what I want is in the software, and I am pretty computer literate but sometimes it was a little difficult to figure out, but my onboarder was good at finding the answers when I asked.

Pros: It was a very smooth transition. They have great customer service. Very easy to get a hold of. We have had nothing but good experiences.

Cons: We have not had any cons to date. Every thing that we have had questions about they are very quick to respond.

Pros: I love that Adit allows us to communicate via text with our patients. I also love that their customer service is the best!

Cons: Adit's online scheduling system is not the best we always get patients just thrown anywhere and sometimes it makes it more work on us.

Pros: The price point is a really attractive feature. It makes it an amazing value when there is so much customization.

Cons: Every once in a while it can be a little difficult to get in touch with my account representative for questions.

Pros: Easy to work with, clear communication,very knowledgeable and very patient through the entire process.

Cons: There was a lot of information at first and it took a little time to get everything customized and the set up had a lot of steps.

Pros: Adit is very user-friendly and makes managing appointments and patient communication extremely easy. The scheduling system is efficient and helps keep everything organized in one place. I also like how it integrates multiple features like reminders, messaging, and payment processing, which saves time and improves workflow. It’s especially helpful for busy practices that need a streamlined system.

Cons: There is a bit of a learning curve at the beginning when trying to understand all the features. Some customization options could be improved, and occasional system delays can happen. Pricing may also be a concern for smaller businesses or startups.

Pros: Very reasonable cost and the customer service is very good, always trying to help solve an issue. Also it's very easy to use.

Cons: Sometimes you have to restart our computers because the program stops working, which gets somewhat tiring.

Pros: Very user-friendly interface that makes daily tasks like scheduling, patient communication, and reporting easy to manage.

Cons: Certain customization options could be expanded to better fit different office workflows. The new online update doesn't benefit the app at this time.

Pros: What we’ve liked most about Adit is how responsive and supportive their team is. Whenever we have questions or run into an issue, someone is quick to reach out and help. Our account manager, [sensitive content hidden], has been especially helpful. He responds quickly and makes sure problems are addressed right away, which gives us a lot of confidence in the support behind the platform. We’ve also appreciated how smooth the transition to the platform was and how it’s helped streamline our daily operations. Overall, the combination of a reliable system and excellent customer support has made the experience very positive for our team.

Cons: There hasn’t been much that we’ve disliked about Adit so far. Like with any platform, there are occasional small issues or features that could be improved, but their team has been very responsive whenever something comes up. Our account manager, [sensitive content hidden], is quick to address concerns and help resolve any problems, which makes those situations much easier to handle. Overall, even when there are minor challenges, the support and willingness from the Adit team to improve the platform have made our experience very positive.

Pros: I really enjoyed utilizing Adit a lot. The software makes call tracking and call texting seamless, which allows me to communicate with patients, even on the go.

Cons: I have not had any major issues with Adit at this point. The only challenge has been occasional outages, but this is usually do to the Internet, rather than the software

Pros: Value for the money is excellent! We have been approached by Weave and dental intelligence and nothing comes to close! Billing and payment is slick and easy! Great Job adit.

Cons: Recently they changed the style of how the dashboard was arranged and this was a little difficult to maneuver last minute! Other than that, no complaints.

Pros: It stramlines multiple platforms into one app that is easy for my team to use. For us, it combines VoIP, messaging and payments

Cons: Currently I do not have any cons at the moment since we started using the application for the last few months.

Pros: Very easy to use as a billing specialist in a medical practice. It lets us send out reminders automatically to patients to pay their bills.

Cons: The new update is busy and not as good as where it was before. There is too much going on all at once and now even at it's smallest it still takes up 80% of the screen.

Pros: I have been using Adit services for a number of years. They are very quick to respond to requests we make on our website, and often suggest ideas that can make our website stand out better and showcase our services. They offer many services at a fair price.

Cons: We have had some issues with setting up some of our online forms, with multiple forms being placed in different areas that are not all updated at one time when we request changes.

Pros: Easy onboarding experience, the customer support was quick and efficient each time I have reached out. Easy intergration with my practice management system. And the features that are above the rest in the market.

Cons: Sometimes the phones systems are a little hard to the other person to hear us. This has since been resolved.

Pros: The platform is intuitive, reliable, and has truly streamlined our communication and dental office operations. Most importantly, the support is exceptional. Our rep is always proactive, checks in regularly, and provides outstanding customer service whenever we have questions or need assistance.

Cons: We did experience a minor issue at one point where there was a brief delay after answering a call before the caller could hear us. However, the issue was addressed and resolved quickly by their team with minimal disruption to our office.

Pros: The ease of working with the App. The customer-service has been second to none. I would recommend Adit to anyone who needs to tie in all features in just one app.

Cons: Absolutely Nothing! Adit has been revolutionary for our office and I can't imagine using anything else.