Kangaroo

Pros: I really like how Kangaroo makes earning and redeeming points simple and rewarding. The variety of partner brands is great, allowing me to collect points from different places and use them flexibly. The app is user-friendly ,and the rewards and offers feel valuable and relevant.

Cons: At this stage, I haven’t noticed any major drawbacks, everything has been running well. If you want, I can make it sound more casual, more formal, or more “customer-like” depending on the vibe you need

Pros: I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical.

Cons: Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable.

Pros: We’ve had a great experience working with Kangaroo, and the loyalty program has been a strong asset for our business. It’s user-friendly, effective, and well-supported. A special thanks to [sensitive content hidden], who has been absolutely wonderful to work with—always helpful, responsive, and incredibly friendly. She consistently goes above and beyond to support us and make sure everything runs smoothly. It’s truly a pleasure collaborating with both [sensitive content hidden] and the Kangaroo team.

Cons: Honestly, there is very little to dislike. If anything, some features could be expanded further, but the team is always open to feedback and continuously improving the platform.

Pros: I just started from 3 months.I realise that they have an excellent customer service and Helpful people.Working on the success of our business

Cons: To be honest, I didn't face any problem till now.And since I have people to help me and solve all my problems , so everything is perfect

Pros: Very professional, work efficient and professional specially charbel sabbagh who’s handling my account, perfect job very professional and follow up

Cons: I can’t find any everything was excellent, from meeting to building my account to handling requests and scheduling meeting

Pros: Professional team and great support. Helps you to have a list of leads and nurture them and also a great way for customer retention.

Cons: So far, waiting for WhatsApp integration since it will help a lot in my country due to higher response rate.

Pros: Kangaroo made it very easy to launch our loyalty programme. We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity.

Cons: Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up.

Pros: We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them. This eliminates a lot of user error on our end. The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that. The set up has been very easy and our rep [sensitive content hidden] has been extremely knowledgeable and helpful.

Cons: I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns.

Pros: The team is super responsive and takes initiative to support the team. We were up and going within days to their support.

Cons: The platform is still being developed with new features which will undoubtedly evolve in the next months

Pros: Very easy and quick to set up Smooth integration and user-friendly interface Helps increase customer engagement and retention Provides valuable customer insights and analytics Excellent customer support and onboarding experience

Cons: Our experience with Kangaroo Loyalty Program has been excellent, boosting client growth quickly and efficiently.

Pros: Outstanding support team. responsive, patient, and genuinely committed to helping with the onboarding process. The platform includes several creative loyalty tools that our customers really appreciate.

Cons: We’re still fairly new to the system, so I haven’t come across any major drawbacks yet. So far, everything has been running smoothly without any issues.

Pros: Good platform to keep the customer engaged. Simple to use interface, great value for the investment. If you don't have a reward program as part of your marketing and retention strategy, then you will lose them to the competitor that does offer it.

Cons: As of now, there is no option in two-way communication. You can send messages, but can't receive any. Other than that, I have no complaints

Pros: What i really like is the Constant follow up , professional feedback & assistance . Every aspect was covered .

Cons: I haven’t encountered a situation that would be the case. I just need some time to launch my loyalty program.

Pros: We were extremely impressed by two main things: the flexibility of the platform and the truly exceptional support we received from our account manager "[sensitive content hidden] ". ​Platform Flexibility and Features: The app allows for a deep level of customization on our specific needs for petshoplebanon.com. We loved the ability to create unique rewards and automate marketing campaigns to target different customer behaviors, which is critical for an e-commerce store like ours. ​Unbelievable Support [sensitive content hidden] : The app's best feature is having a five stars support agents available. We had some very complex, and frankly, difficult requests during the installation and configuration phase. But he was incredibly supportive and managed to find creative solutions and successfully implement every single one of our requirements. This level of personalized, problem-solving support is what makes this app a five-star solution for us.

Cons: We are entirely satisfied with the Kangaroo Rewards app and its performance on petshoplebanon.com. We have successfully installed and configured the platform to meet all of our complex requirements, and everything is currently running very smoothly. We do not have any disadvantages or negative feedback to report at this time.

Pros: The customer support is outstanding — Alex and the team are always quick to respond, helpful, and proactive in solving any issues. The system itself is user-friendly and integrates smoothly with our marketing and CRM operations.

Cons: It would be great if the customer registration page included both email and phone number fields by default, so businesses could more easily identify and manage clients across platforms.

Pros: My personal helper Alex! The app is straightforward but any questions I have Alex is on within the day! We use it for a rewards system for our students and so far they love it!

Cons: I wish it would lock out a student from earning more points if they've already signed in for that day

Pros: The seamless customer rewards system and the excellent support from [sensitive content hidden]. She makes sure everything is set up exactly the way we want and always goes above and beyond to help us strategize.

Cons: Honestly, nothing major to mention—any small questions we’ve had were quickly resolved thanks to the support team. We had a few issues with the in-store tablet in the very beginning, but all were resolved.

Pros: The Kangaroo platform offers great flexibility for setting up rewards and loyalty features, which helps us engage with our customers more effectively. The support team is always responsive and professional, making it easy to resolve issues quickly. Theresa, in particular, has been outstanding with her continuous follow-up, clear explanations, and proactive support, which really added value to our experience.

Cons: Certain customizations cannot be changed. This can limit flexibility when trying to tailor the platform fully to our business needs.

Pros: The team is dedicated, supportive, and approachable, making every part of the experience smooth and reassuring.

Cons: We haven’t launched yet, so it’s hard to say... We can’t really point out any negatives at this stage.

Pros: The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS.

Cons: Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though.

Pros: Our experience with Kangaroo has been exceptional from the very beginning. The platform immediately stood out for its depth, versatility, and seamless ability to align with our brand through robust white-label features. More than just a rewards platform, Kangaroo offers a complete loyalty solution that has transformed how we connect with our customers and strengthen long-term relationships. What truly sets Kangaroo apart is the team behind the product. [sensitive content hidden] have been outstanding partners every step of the way. Their support, insight, and responsiveness consistently went above and beyond. They took the time to understand our objectives and collaborated with us closely to ensure the setup matched our vision perfectly. Their proactive, hands-on approach made the entire implementation process smooth and enjoyable.

Cons: So far, our experience with Kangaroo has been entirely positive, with no significant challenges or drawbacks to note. Every aspect of the platform, from setup and customization to daily use, has been intuitive, efficient, and user-friendly. The system operates smoothly, and the processes have been well-organized, making it easy for our team to navigate and manage. Overall, we’ve found the entire experience seamless and well-executed.

Pros: Customer Success / Service is quick and helpful. They were quick and helped solve the issue I was having.

Cons: Took some time to understand the software. More video guides would be helpful for certain uses of the tools/dashboard to help as guides.