Thryv

Pros: Customer support is always available. Especially [sensitive content hidden] our rep. Security is key too. My clients love uploading to our portal.

Cons: Nothing i dislike about my experience and would not change anything. Been happy with all the system has offered

Pros: Everyone that I have encountered in Thryv has been extremely professional, genuine, and knowledgeable. Everyone's time is respected and valued.

Cons: As a new business owner this new partnership is extremely important to me. I am just eager to complete the onboarding and see the results of our partnership.

Pros: There Customer Support and the Sales Team are terrific. We have been working with Thryv for probably going on two years roughly. The value for the money is tremendous and they have a great staff on their team.

Cons: Noting I can think of at the moment. I'm very happy with the product. The goal is to learn the different products they offer.

Pros: I have been working with the Thryv platform and [sensitive content hidden] for the last few years to improve my CRM communications, as well as the management of our website and social media platforms. [sensitive content hidden] is extremely knowledgeable, as are his associates. With their platform and knowledge, we have greatly improved our marketing exposure and client communications across the board. If you are looking for expertise and prompt, reliable services, I highly recommend Thryv and [sensitive content hidden]!

Cons: The standard Social media post program was a little hit or miss. Many of the general posts did not reflect the quality of work that we perform. I am excited about the new concierge service to handle this aspect of our program

Pros: I love my new internet hosting company for several reasons. Their customer support thryv is exceptional, always ready to help with quick responses and effective solutions. The uptime is impressive, ensuring my website is always accessible to visitors. They also offer a user-friendly interface that makes managing my site a breeze. Plus, their pricing is competitive, providing great value for the robust features they offer. Overall, switching to this hosting company has made my online experience seamless and enjoyable!

Cons: Nothing so far I’m just getting started with thryv in I’m going to see how they can get my page in front of clients.

Pros: The Existing and New Client appointment management has helped our office immensely. It allows continues appointment request by our customers and for the whole office to schedule, see what others schedule and interact with our clients through a shared email inbox which also allows document submission.

Cons: Printing calendar feature requires a bit of a trick to print a calendar without the Thryv side bar covering half the page. There is a workaround.

Pros: Great service from my team and the product suite is great. Sending email campaign and building them look amazing. Email function is good and invoice sending is simple. It does streamline the process of running a business and bringing back existing customers

Cons: Would really be great to have a better way to mark messages as unread. Currently it is a pain to have to go back to the inbox, find the message, and then go to mark as unread.

Pros: We appreciate customer support and the ease of invoicing. Summer does a great job of managing our appointments, covering the basics and going over new products. The ease of creating our social media content through the portal makes this process so much easier and streamlined.

Cons: I would appreciate if Thryv took more time to preview new products. Like the AI. I found it and started using it without really knowing how best to use it. Again, Summer is GREAT, and sent me a link. Hopefully this will help me better use this new tool. Better communication before changes are made.

Pros: The ability to have social media integrated for me, and ease of scheduling appointments, social media.

Cons: Too high of pricing. It's not really worth it for me as a small business owner. I didn't like the no free trial, that I needed to book a demo with a person, who was pushy.

Pros: Using for my marketing and social media has given me more time to concentrate on other things; peace of mind my website and social media are taken care of

Cons: Had several appointments to collaborate and it took a few times to get the right team for my needs met.

Pros: My favorite part of Thryv was the single inbox for all of our channels. I also enjoyed they would auto post social items for us.

Cons: The software did not meet our needs for customer experience. We needed customers to have the ability to pick and choose items from a quote on their own without having to correspond or ask the sales person for help.

Pros: Thryv has been great for keeping our client communication, invoicing, and scheduling all in the same place. I particularly love how I can quickly follow-up or remind clients effortlessly without jumping around several different tools. It’s such a time saver to have all customer profiles and interactions in one place.

Cons: The marketing automation capabilities are somewhat basic in comparison to dedicated products. Also, there was more time up front to set up workflows than I thought there would be, especially in terms of customizing templates to our particular business supplies focus.

Pros: It combines messaging, scheduling, and reputation management on one platform. I’ve used it to manage customer bookings for private styling appointments, gather reviews and follow up with shoppers all from the dashboard. It saves time and standardizes the tone across our brand.

Cons: The UI isn’t as smooth as seen on some newer platforms, and some features (email campaign tools, for example) feel somewhat basic compared with dedicated services. I did find it somewhat difficult to customize for a fashion brand at first it did require some tweaking to align with our branding.

Pros: I liked the fact that there were many functions managed in a single footprint

Cons: Thryv became too costly and quirky, and they outsourced their tech support overseas.

Pros: Thryv has a great sales team! Honestly the buck stops there unfortunately. My sales guy was wonderful and responsive, but the product and product support team were just flat out not good. Signing up was a huge mistake.

Cons: Thryv is basically just a big bait and switch operation. I was promised the world and ensured satisfaction, but the product just failed on pretty much all levels. The CRM is inferior to competitor's products. The marketing piece is lacking also. The biggest upset was the web presence piece. This was supposed to come with SEO and all kinds of social media management. None of which was as promised it's taken me over a year and considerable amounts of money to get my page ranking back up to where I was before they took over.

Pros: It initially seemed really well organized and easy to onboard with.

Cons: Customer support and their accountability (lack thereof). Lots of issues between quickbooks and Thyv syncing. Very little accountability on the side of upper management.

Pros: Website build and customization was great right off the bat. Then trickled tonothing

Cons: Still not exactly sure what im paying for...

Pros: I liked that they managed our Google Ads, calls, website, listings, and socials in one place.

Cons: I did not like the responsiveness from staff. It was difficult to get them to attend to our account. We did not get quality leads. We were miscategorized, leading to not only fewer calls, but calls for another industry taking vital time away from business. We were spending 5 figures and not getting attention needed.

Pros: I like how everything i need to run my business is intergrated into the one easy to use app

Cons: The only thing i dont like would be the price, after the free trial, it can be a little expensive.

Pros: When I get rid of them. Very difficult to use

Cons: Everything that has to do with Thryv. They're just out to make money

Pros: It is the Social Media platform. We love that we can post one message and it goes to all of our platforms.

Cons: Calendar. Never have been able to maximize the calendars potential.

Pros: THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing.

Cons: I can't pull reports that include all my customers due to line restrictions. I would also like to see a "last date of purchase" field (for marketing purposes).

Pros: The ability to get a deep dive look into companies due to the precious software capabilities given to them

Cons: Hard to sync all the automation for creative in one place