Influitive

Pros: -Great way to manage a customer advocacy program from scratch -Robust reporting features -Great customer support -Integrates with many useful tools (we integrate with Sendoso and it powers our entire rewards catalog) -I simply could not run my program without it!

Cons: -Some of the features are not intuitive. -Would love more options for customization - we have received feedback from customers about changes they'd like to see that we can't make. -While there are robust reporting features, there is so much there that it can be hard to comprehend/sift through data (though this is changing!)

Pros: Influitive is super easy to navigate and for things I can't find myself their team is amazing. My CSM, [sensitive content hidden] is insanely helpful and always coming up with ideas to help my program. Influitive's support team is very quick to respond as well. Influitive helps me build relationships with my customers and makes it very easy for us to mobilize our customers for marketing opportunities.

Cons: Occasionally it's a little glitchy and sometimes there are small features I wish were available like one off emails.

Pros: I like it how they are constantly elevating the platform, customer support, ease of use and the integrations. We track almost all acts of advocacy via Influitive and it has been one of the best decision.

Cons: Nothing much as of now that I can recall.

Pros: I find myself using it on a regular basis and it's definitely worth continuing to use.

Cons: I'm always hopeful for more advancements like this.

Pros: Great features for customer advocacy. Ease of use, and great customer support

Cons: Not the easiest platform to administer. There is a big learning curve.

Pros: I like how easy it is to use overall. I can figure most things out without going to support or looking up articles. I also love how responsive and helpful my CSM [sensitive content hidden] is. I email him at least once a week and he always responds very quickly and is thoughtful with his answers. I love the templates that they provide for challenges and campaigns. It makes content creation a lot easier because I can either use the templates or pull some inspiration from them.

Cons: Sometimes the admin side of things are frustrating. When I want to go back just one page it'll sometimes take me farther back. Also, a lot of the templates are designed with the assumption that everyone has the discussion forum.

Pros: Developing the customer journey and engagement!

Cons: There are times when some of the features I use everyday stop working.

Pros: The product is flexible and customizable which allows limitless flexibility in establishing a unique brand presence. The customer support is excellent and Influitive is excellent supporting its customers. As for the community, the experience for users is simple and straightforward. A new community member really doesn't need a lot of training or guidance on how to use the community which is very important.

Cons: I'd like a larger library of stock images. They tend to be a little bland for my taste.

Pros: I like the possibility challenges give to in a light-weight fashion ask for customer feedback and opinions, or to ask them to (read) and join the discussion. This often gets them over that 'initial threshold' of 'I have an opinion, but no time to reply'.

Cons: Personally, I'd like to see more advanced forum management (admin/poweruser PoV - why can we not make some of our prime advocates moderators for certain forums or threads?), and make it easier to host content (eg. embedded presentations, videos).

Pros: I love the ease of Influitive. I was added as an Admin within the last year and I felt it was a very small learning curve. I can easily find support articles for assistance and if I still have questions my CSM - [sensitive content hidden] is super helpful and available. Also, the VIP community is a great resource to connect and share with other experts. I really really love this community and the ability to connect and grow.

Cons: Reporting is still a struggle for me. I really want to create a story for organizational leaders and often I struggle with where and when the numbers are pulling.

Pros: The platform is designed in such a way that it's almost impossible for advocates to not feel engaged. As we strive to deepen our relationships with our customers, the gamified nature of the platform is a key driver.The functionality on offer enables us to drive this engagement through targeted content, giving advocates a near-personal experience.The integrations with a huge variety of products is essential and ensures we are joined up.Most importantly, the team are fun to work with and always on hand to offer support and guidance.

Cons: Influitive are always making improvements to the platform with regular program updates. These ensure that there are very things to dislike. One area that no-one seems to have cracked is how to engage the C-Suite in a program of this nature. That's the golden egg, but I'm not sure there's an answer.

Pros: It allows us to nurture our customers. A lot of times in a business, we try to get the best value for and from our customers. Influitive allows you to throw all the materialism out the window and really connect with your customers as people. The Influitive support team is extremely responsive and helpful too!

Cons: They are working on implementing a messaging feature and I cannot wait for that to come!

Pros: We implemented this tool during COVID-19 and it was instrumental in creating a virtual community. We look forward to getting use out of it as our world continues to trend towards remote jobs.

Cons: It can be a little clunky sometimes just creating easy challenges. It seems like it's a bug that comes and goes

Pros: - Customer Experience an Support teams are unmatched. We always get a response quickly.- Ability to customize the program to what you need- Ability to create groups and completely manage targeting

Cons: - Because the solution is so customizable, there's not always a clear answer of what's the best practice- Continuing education on the Influitive platform itself lacks

Pros: Influitive is an invaluable tool for our company that allows us to communicate and care for our top customers!

Cons: Throughout several years of using the product, there have been some product features not being active/available that would have made life easier. However, Influitive is great at listening and improving the product and adding features that users would like to see!

Pros: Influitive enables us to interact with our customers in a personal and customizable way. As a result of engaging customers, we are able to identify the raving fans of our product.

Cons: The reporting end can get a bit confusing.

Pros: This product is really easy to use for your community needs. The team is hands-on with software and feature development to bring changes and improvements to the software.

Cons: As with any company, features and updates have to be prioritised and what we see as a priority might not be reflected or mirrored within the greater landscape. Sometimes updates can take time to come to fruition but with that said, you feel heard and valued with your suggestions to improve the features and software.

Pros: I love the easy of use of Influitive platform. Right from the reports to managing and creating campaigns. The journey is very interesting and easy to implement. The customer support is also quite responsive. I am able to deliver my business goals with the gamification capabilities of this platform.

Cons: The technical assistance takes a little longer to resolve queries.

Pros: User friendly with growing integrations to make my life easier.

Cons: Nothing! No complaints at all! Very user friendly and engaging.

Pros: I love the app's Lead Management feature because it allows me to look at new leads which are crucial in my new startup's success. Reporting/Analytics plays a crucial role along with lead management in my startup's role of trying to gain new customer. I do not have an use for this part of the app as my new company is still in it infancy stages. I love Social Media Integration in this app because it allows me to be productive and reach out to potential new users on Instagram so I think it is a critical feature of the app. Another critical feature of the app because it allows me to track referrals which are new and can be a potential client down the road.

Cons: The only con I would think of in this app is the pricing which is a a bit higher than I would pay for a great service like this just because I have just started a company from the ground up.

Pros: Companies can use Influitive to marketing their products and build a community of loyal users. Those loyal users are good advocates for the companies, because they use their own social media channels to tell about the products.

Cons: Honestly I haven't found anything negative about the use of Influitive. Both the website and the mobile app work well.

Pros: Ease of use, reporting, level of support, capabilities and integrations

Cons: Missing some very basic functionality like simple formatting tools and testing features