Pointerpro

Pros: I liked that Pointerpro makes it easy to create branded personality‑style surveys and automatically generate personalised feedback reports without manual scoring. The platform is flexible enough to support complex scoring logic behind personality‑type outcomes, and the reports look professional and feel like a natural extension of our own programs. It has saved us significant time while still delivering a high‑quality participant experience.

Cons: The main downside is the learning curve: it takes a bit of time to fully understand how to structure the scoring and outcomes to get exactly the personality‑style results you want. The interface is functional but can feel a little dense at first, so new users might need a short period of experimentation before feeling completely confident in building and testing their surveys.

Pros: We love the Pointerpro user interface. The surveys look professional, are easy to build with a variety of question types, and are very intuitive for respondents. Our clients frequently comment on how smooth and user-friendly the experience is.

Cons: There’s nothing we dislike. We’ve been a long-term Pointerpro customer and have been consistently happy with the product. The platform meets our needs well, and the team has always made us feel supported.

Pros: I have very little knowlege of your product. I have inherited the project and the process/project requirements has been set and continued for the last 4 years. I do not know I how to use and if it can benifit me and the organisation more. Condisering the cost, I would like to create other use cases for the product and services

Cons: This year, the collaberation between PP team and us was better and smother. Timlines were managed better with depper explanations as to what changes were being faced and how they were being resolved.

Pros: We used for personality assessments which we developed as well as a tool to help people improve their listening skills, which we did for relcap.academy. It is easy to pick up and use though you do get training which was helpful.

Cons: Our only major issue with it our package did not allow users to print off their results. To have that facility would have cost a lot more.

Pros: Really love the onboarding/orientation program when signing up and configuring the account. [sensitive content hidden] was an attentive and extremely knowledgeable account representative, and the support team was great in helping us through some of the tougher challenges in setting up exactly as required. The translation function is also super easy to use!

Cons: The report designer tool has a little bit of a learning curve and feels a little primitive. While the tool does have the ability to modify beyond the basic parameters, it requires advanced technical skill and custom CSS. There are also limited aggregate/group variables available.

Pros: Departmental usability: Seamlessly integrates within our team’s workflow. User-friendly: Intuitive interface that’s fast and easy to navigate, reducing onboarding time.

Cons: Template optimization: Limited flexibility in reusing or quickly adapting existing templates, or we haven't found the method yet

Pros: Its powerful software that allowed me build the exact project i had in mind, which i could not find anywhere else

Cons: It was quite technical and the learning curve a bit steep but the onboarding team was incredibly helpful.

Pros: Pointerpro is extremely flexible for survey design and distribution. The dashboard and sharing controls are a big strength, because you can tailor what each customer sees and keep reporting focused on the right insights. Reporting quality is high, and the platform works well for both engagement surveys and other research projects. ReportR is a great add-on for creating professional reports quickly.

Cons: The depth of configuration means there is a lot you can do, so new users may need a bit of time to explore all the features. Once you’ve got your templates in place, it’s straightforward.

Pros: Pros: +Flexibility of both their online assessment/survey tool & the personalized PDF report builder. +Onboarding includes multiple sessions with an onboarding expert to help you get your first assessment built.

Cons: Cons: -Using some advanced features required a significant learning curve and/or lots of trial & error. -Payment feature doesn't natively support re-attempts after a customer payment attempt fails, though you can build a workaround using multiple conditional survey questions with a payment prompt. -Use of HTML coding in the PDF report builder would occasionally results in different spacing across sections despite using the same HTML code. -Maximum graphic size is fairly small which required me to split up graphics in some instances in order to appear to be a single high-resolution image. -Font options included many Google standard fonts, though having more font options would have been helpful to better align with my brand.

Pros: Pointerpro has become an essential tool for us. We use it both in marketing—offering a free basic assessment with instant reports—and in consulting, where we map innovation culture within organizations. The platform is very flexible, with powerful options to design questionnaires and create custom formulas.

Cons: Because of the many possibilities, it can sometimes feel a bit complex at first. But once you get the hang of it, the flexibility is exactly what makes the tool so valuable. Luckily, their tech support is fast and very helpful whenever we need a hand.

Pros: Love love love how it has automated my work and my consultancy.

Cons: Design layouts for reports could be improved.

Pros: Easy to use platform that has report generation software like no other survey platform. Very helpful staff and support.

Cons: Some features are somewhat dated but told the team is working hard to upgrade this year.

Pros: Ease of use and ability to create multiple assessments for a variety of uses.

Cons: Upgrade to ability to aggregate reports was a bit expensive

Pros: Our client user experience is very good - ease of use

Cons: The backend interface is a little bit clunky - navigation could be a little more intuitive

Pros: It's one of the very few platforms that allows for instant creation of custom PDF reports based on the survey. PointerPro also frequently updates their platform with new features so it's always fresh.

Cons: The cost. It gets to be a bit more expensive with multiple users and becomes a considerable investment.

Cons: Initially, the customization options for PDF reports were limited and clunky. They've made improvements, and we're pleased with the upgrades. From a design and graphics standpoint, it would be nice to see further improvements, but for the most part we're pleased.

Pros: It's easy to use and I'm rubbish with tech

Cons: Honestly can't think of one. Easy to use, looks good, clients like it.

Pros: Pointerpro has allowed us to streamline and automate our questionnaires and report generation, saving significant amounts of admin time. This has resulted in us being able to scale our offering in ways that would have previously been impossible.

Cons: As a relatively early adopter of some of the new elements of the platform, such as aggregated reports, there have been some teething issues. However, the team have been very responsive in helping to work around problems in the short term, and releasing updates that fix problems in the longer term.

Pros: Pointerpro offers exceptional feature functionality, making it a valuable tool for our survey needs. We particularly appreciate the ability to add custom fields and formulas, allowing us to generate tailored reports from survey responses. The platform’s branding capabilities enable us to create surveys that align seamlessly with our visual identity. Additionally, its integration options with other tools enhance overall efficiency. Beyond its powerful features, Pointerpro provides excellent customer support whenever needed, ensuring a smooth user experience. We highly recommend it for anyone looking for a versatile and user-friendly survey solution.

Cons: The rich feature functionality means there is a lot to learn when using the tool.

Pros: Pointer pro is quite easy and intuitive as a tool. Pointer pro has been quite positive for our company usage.

Cons: It's a little expensive especially if you're not using it to generate income.

Pros: Pointerpro allows for the creation of highly personalized surveys and the delivery of customized results reports to participants. The ability to tailor cover pages and adjust the overall look ensures that the final product aligns with our branding. It's the best tool I've so far found for combining both functionality and flexibility in survey reporting.

Cons: Some of the bulleting and numbering formatting features for text in the reports can feel clunky and limiting. Additionally, there is a bit of a learning curve when it comes to programming the system for more complex results calculations. It takes some time to fully understand how to set up these advanced features efficiently.

Pros: It's powerful. We have a simple survey with dynamic outputs & a much more robust survey with a custom PDF report. Both work great!

Cons: There are a few quirks of the interface that take getting used to.

Pros: Very professional-looking report outputs which have enhanced our client service offering.

Cons: The structuring of the report question bank took a bit of time to work out.