TapMango

Pros: Very easy to use fast customer service .

Cons: All good. But price is too high for 4 locations

Pros: Great customer service and effective product to bring more people in the door!

Cons: Their website is difficult to make campaigns in but I just reach out to my rep to do it anyway.

Pros: Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use.

Cons: Website is a bit clunky and difficult to use. But account managers can help navigate those concerns.

Pros: I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program. They are always quick to help.

Cons: I wish it could have a little better integration with our POS system in the sense that we can have discounts on specific items ect.

Pros: First of all, I love the Tapmango's staff. Everyone is super nice, always quick responce. When I need a help , they are alway there for us. Also the App is great. I never thoght small business like us can have our own app.

Cons: I wish Tapmango will offer us their own giftcard program or inteligate with company who offer more reasnable.

Pros: What I like most is the ease of use and the customer satisfaction it brings. Our customers love to build up their points and never miss a chance to sign in.

Cons: The only wish I have is that it could work with our companies POS, as it is custom to what we do.

Pros: I love the convenience, features, and the support is great

Cons: I really dislike the limit on sms and email messaging. I find that If you are successful at getting your customers to sign up to your loyalty program you will be penalized by paying more for sms messages and emails

Pros: All the different benefits and the staff is super helpful and professional

Cons: Nothing on their end, mostly on our franchise side of things with the integration

Pros: Having a website along with a reward account

Cons: The complex of the portal and difficult to make changes

Pros: How they stay in touch with our customers

Cons: Once they set u up they forget about you.

Pros: Very simple and easy to use. The customer service excellent service.

Cons: So far so good. No complaints at this moment

Pros: We love the text and email options!!! Customer support is also amazing!

Cons: We wish the emails had some more animated options for moving graphics and fun cute texts. Maybe they do and we need some help.

Pros: Everyone I dealt with was very professional, informed and very helpful. In addition, the services and product meet our needs of our business. We are in the early stages, but so far we are very pleased.

Cons: Nothing I like the least at this point everything has been great

Pros: The customer service is excellent. They are quick and responsive

Cons: The price is a little high for what you get

Pros: What I love most about TapMango is how easy it is to set up and use. The platform is incredibly user-friendly, making it simple to manage our loyalty program and engage with our customers. The customizable features, like branded apps and SMS campaigns, allow us to stay connected with our audience in a way that feels personal and professional.The support team is also fantastic, always available to assist with any questions

Cons: The pricing could be more flexible for smaller businesses, as it may feel a bit steep initially. That said, once everything is up and running, the value it provides outweighs these minor challenges.Also the loyalty app is only available on ios for now and wish they would roll out to Android users as well.

Pros: The rewards program can be super trailered. The filters to create lists to exactly target the loyalty members I want to send marketing to is fantastic. We also are able to create pretty advanced automation as well which saves a lot of time, but keeps us front of mind with customers!

Cons: Things are sometimes buried or not where you would expect. My wife doesn't like to use the system because it does take time to figure out where things are. Specifically, creating an email and sending seems to inception a lot. Also, when we need to update our menu with our Square integration, it works, but it does take 3-4 times of syncing/verifying to get everything looking exactly like we want.

Pros: Easy to work with Chat session, I had all my questions answered in a timely manner

Cons: I had no problem with the chat session the person on Tap Mango end was very helpful

Pros: Being able to see all my reports of my different customers! I love that tapmango is always here to help me.

Cons: Not much to say that I don’t like about tap mango!

Pros: Customer Service is prompt and generally helpful.

Cons: There are some integration issues with the POS that create difficulties in running the business, particularly with chargebacks.

Pros: The portal is nice, easy to use and the email editor works well to create emails that are effective.

Cons: I'm honestly tired of paying so much for a rewards program but Tap Mango is on par with other rewards programs and from what I've experienced, it offers more.

Pros: The responsiveness and ease in getting things done

Cons: The aesthetic of the website is ugly and a little chaotic

Pros: Advanced features, great POS integration, very advanced software development, and a team that tested each feature as a user to work out any bugs and make this software smooth and seamless to use for all types of users with novice to advance technology knowledge.

Cons: GUI and onboarding process could be better but all can be self learned on their great resource platform of zendesk with step by step articles and videos, though it is time consuming, a great platform takes time to learn if it has such advanced and superior features that can be tweaked to your liking and tori industry.