Reputation

Pros: All you need for review and social management is in one place.

Cons: There are a lot of bugs with the new social scheduling suite.

Pros: Being able to assess all of our communities reviews to see where we can improve

Cons: There are some sorting features on the website I wish you had

Pros: Reviews management piece works fairly well

Cons: All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Pros: I am happy to be able to compare and contrast our various properties on the basis of their number and quality of reviews.

Cons: Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

Pros: My biggest take away is that all of my reviews pull in one place. I have cut down so much time by having everything in one place.

Cons: I dont currently have any cons. If anything it would be cool to see if they offered more support on negative reviews. this does not change my experience.

Pros: Reputation has given us the insight to enable our teams to identify pain-points, areas of inefficiency or poor service and remedy them - both improving our customer experiences on-site, but also online. It's been invaluable when managing a vast amount of sites and their listings online, all in one easy-to-use dashboard.

Cons: We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Pros: Reputation is easy to use, yet powerful enough to handle even the most complex online reputation challenges. Additionally, Reputation's reporting features give us a clear understanding of our online reputation.

Cons: I wish there was a free version of the software.

Pros: $94

Cons: The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.

Pros: A great place to receive tips and tricks from other professionals

Cons: I don't have a lot of experience with it yet but everything has been smooth

Pros: Our team like the review management features and monitoring capabilities.

Cons: We would like to see more analytics from the social features and more capabilities with the surveys.

Pros: The reputation management part of Reputation is an amazing tool for businesses. It gathers a company's reviews from many different review sites and gives you a score. With this score comes tips on how to improve. This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Cons: I wish it was a little bit easier to change what sites are pushed for reviews.

Pros: Especialmente que permite controlar, supervisar y administrar la presencia en línea y la reputación en múltiples canales. Proporciona herramientas y servicios que ayudan a recopilar y gestionar las opiniones de los clientes, monitorizar la reputación en línea, analizar datos y tendencias, y tomar medidas para mejorar la presencia en línea.

Cons: No nos ha resultado facil usarla de cara a medir y analizar su rendimiento en línea, comprender las tendencias y generar informes personalizados para evaluar la reputación y experiencia del cliente. Quizás deberia ser un poco más intuitiva, de cara a la empresa.

Pros: The features that are most impactful, is having the ease and ability to be able to text are customer with survey and review links.

Cons: There is really nothing, I don't like about reputation management.

Pros: Having everything in one place helps me to save time and effort. It makes training new hires much easier as well!

Cons: Everything seems to be an add-on. I know not every part is applicable for every company, and that we get to tailor our package however.

Pros: It has been very informative and has great resources to print off and actually reference!!

Cons: Some of the links are not working :( :(

Pros: The ease of being able to track our Customer Experience and use that feedback to better assist our homeowners has driven an increase in sales, but also related to increased positive feedback.

Cons: Took a bit of time to understand the metrics and how to improve the scores, but the training modules are very useful in bridging that gap.

Pros: I love that I can manage the reviews and business listings for my multiple locations through one platform.

Cons: I'm still learning features I didn't even realize I had access to. The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools.

Pros: I like the fact that reputation has so many tools within the software that can literally work with any company

Cons: only thing I did not like was the facebook integration to be able to communicate/ message/ respond to reviews and comments from customers

Pros: Its extremely easy to manage online reputation. The Reputation X helps us know where to get reviews to grow

Cons: Customer service isn't always the best but not the worst

Pros: Great help in keeping our online reputation and reviews under control

Cons: A bit on the pricier side from what I have looked at but has great potential

Pros: Being able to post to Google, Facebook and Instagram simultaneously and schedule future postings has streamlined our social media processes and has served as a valuable platform to our organization.

Cons: I have no complaints or suggestions at this time.

Pros: Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages.

Cons: As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.