Hiver

Pros: Out of many features, I liked the shared inbox feature most. It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders. This has eased up and streamlined the internal communication for each task/project assigned.

Cons: One feature I believe should be added is overall dashobaord where you can see all the chats together for bird eye view and better insights.

Pros: Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration.

Cons: Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.

Pros: I love how organized it allows me to be. It's so easy to lose emails and miss an email because your inbox is full. NOT WITH HIVER! My team and I preach by this software.

Cons: Sometimes it doesn't load on my gmail till I refresh a few times. It used to glicth and look funny on my browser but I think they fixed that issue in the last update. I can not go with out it!

Pros: The email assignment in the team is amazing feature. All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make this safe and easy to use.

Cons: Till now i do not saw anything not to be like in the hiver its make the daily working easy for the team and management

Pros: I like that Hiver makes teamwork in Gmail very easy and clear. It helps us assign tasks, track progress, and avoid confusion in communication.

Cons: I liked least that this year we faced some serious errors which disrupted our workflow for a long time.

Pros: Its easy to use and assign team members. Hiver allows to make notes and tag others. Hiver also allows to view team members pending cases without having to create a separate view.

Cons: AI Assignment is still learning due to which there are incorrect assignments. Visibility is only given to one individual who is assigned the email, ideally if we can have more assignees. Should by default have other status views like pending/in progress and closed views

Pros: Amazing customer service and always improving the product. New features are released often and are well thought out.

Cons: There's nothing I don't like about it! It could certainly use some new features but evertthing it does it does well.

Pros: The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer.

Cons: A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency.

Pros: Hiver is very useful in a growing start-up. It makes managing and responding to emails in a timely manner more organized and efficient.

Cons: There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes.

Pros: I don't know what our team would do without Hiver. Being able to share, collaborate, and view emails across the team is so valuable to our processes.

Cons: Other than occasional connectivity issues with Hiver, there is nothing I dislike. Hiver support is great at responding and resolving most issues and bugs we come across.

Pros: A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before. We can get away without a true CS team as a result

Cons: Nothing really. I thought Hiver has plugged a great gap in our activity as a start up business. Thanks guys!

Pros: Used Hiver for the first time during a team training event. It was super user friendly, and allowed for an engaging event. Using Hiver within our training session allowed every single person to share thoughts without even having to speak and in turn allowed others to follow along with their internal thought process. It made this super dry meeting way more fun.

Cons: I think there should be a feature that once enabled allows each individual to be auto assigned a color for sticky notes. It took us extra time to grab a color someone else didn't already use.

Pros: I truly love how practical and easy it makes customer service for me and my team. I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers.

Cons: When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one.

Pros: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email.

Cons: Some of the features that I would consider basic and should be included are only included in the paid version.

Pros: Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail!

Cons: Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team.

Pros: I like that I can sort my issues into folders and get a notification every time I receive a reply or a new case.

Cons: What I don't like about Hiver is that I can't merge cases. Often, secretaries write emails related to the same topic, and when the subject line is changed, it creates a new email. This means I have to close a new case every time, even though the original one has already been answered.

Pros: Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger.

Cons: I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services.

Pros: Very user-friendly and intuitive interface, which made onboarding and daily use simple. Strong email management capabilities, especially for organizing, assigning, and tracking shared inboxes. The knowledge base integration allowed for quick reference and streamlined communication. Helpful AI functionality that supported efficiency and reduced manual effort in managing workflows.

Cons: Cons / Areas of Improvement: At times, the AI functionality felt limited and could be expanded to provide deeper insights or more predictive recommendations. The reporting and analytics features could be more robust to better track team performance and outcomes. Occasional lag or syncing delays in high-volume inboxes impacted efficiency. Integration options with other commonly used platforms could be broadened to support seamless workflows.

Pros: Hiver simplifies my workload and is user-friendly. The integration with my work email is excellent and makes my life easier.

Cons: Sometimes the email integration takes a little while to sync within my email inbox. No other significant issues.

Pros: Good platform with a very intuitive interface. It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently.

Cons: Data sharing could be more robust and flexible. Integration with external systems sometimes requires extra effort or custom solutions.

Pros: Hiver makes managing shared inboxes incredibly simple and efficient. It’s easy to use, with a clean, user-friendly interface that helps teams stay organized.

Cons: There’s very little to dislike. Some features could benefit from deeper customization to suit different workflows, but overall, Hiver consistently delivers on performance and reliability.

Pros: The ease of assigning and organizing cluttered email distros. We can have our clerks assign emails from the emails that have high volume and filter them to who needs it.

Cons: Emails can pop back open and get reassigned to people even after resolution. This can be fixed easily.