All categories
Niches in this category - the functional product types blended into "Issue Tracking" (58)
Contact Center & Helpdesk Software44Agile & Software Development Collaboration Tool31Work Management & Team Task Collaboration Platform13IT Service Management (ITSM) Platform12EHS Management Software9Quality Management System (QMS) Software9Software Test Management Platform7Creative Proofing & Online Review Platform6Workflow Automation & BPM Platform6IT Operations & AIOps Platform5CMMS & Maintenance Scheduling Software5Asset & Equipment Tracking Software4CRM Software3No-Code / Low-Code Application Platform3Government & Citizen Engagement CRM3In-Product Feedback & Bug Reporting Tool3Field Service Management Software3Retail & Multi-Unit Operations Execution Software3Error Tracking & Crash Reporting Platform3Connected Worker & Industrial Collaboration Platform2Remote IT Monitoring & Endpoint Management (RMM)2IT/HR Service Desk AI Assistant2Customer Service AI Agent & Automation Platform2Enterprise AI Search & Knowledge Management2Async Video Messaging & Screen Recording Tool2Shared Inbox & Collaborative Email Platform2On-Call & Incident Response Scheduling Platform2Project Portfolio Management (PPM) Platform2Mobile App Performance Monitoring Platform2Business Management Suite for SMBs2Document & Content Management Software2Employee Relations & Case Management Software2Sustainability & ESG Reporting Software2Product Management & Roadmapping Platform1Skills & Competency Management Platform1Whistleblowing Hotline & Ethics Reporting Service1Inspection & Audit Checklist App1Survey & Questionnaire Software1User Research & Usability Testing Platform1Internal Audit Management Software1Contact Center Quality Management & Workforce Optimization1Construction Punch List & Snagging/Defect Management Software1Professional Services Automation (PSA) Software1Property Maintenance & Work Order Software for Multifamily/Real Estate1Integrated GRC Platform1Conversational & Messaging CRM1Live Chat & Website Messaging Software1Visitor Management Software1Property & Building Operations Platform for CRE/Multifamily1Industrial IoT & Operational Analytics Platform1MSP Professional Services Automation (PSA) Platform1Industry-Specific Vertical Business Software1Construction Project Management Software1Resident Engagement & Community App Platform1Digital Employee Experience (DEX) Management Platform1Marketing Automation Platform1Unified Endpoint Management (UEM) & MDM Platform1Application Performance Monitoring (APM) Platform1
209 products5 pages scraped of 5216 in category10 sponsored11 shortlisted
| # | Product | Rating | Reviews | Rec | Ease / Svc / Feat / Value | Description |
|---|---|---|---|---|---|---|
| 1 | JIRA Service Management AdShortlist | 4.5 | 769 | - | 4.2 / 4.3 / 4.5 / 4.3 | ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. Learn more about JIRA Service Management |
| 2 | 5 | 1 | - | 5.0 / 5.0 / 5.0 / 5.0 | With ConSol CM/Complaint you can process customer complaints quickly & efficiently. Eliminate the causes of errors & create 8D reports Learn more about ConSol CM/Complaint | |
| 3 | 4 | 104 | - | 3.9 / 4.5 / 3.8 / 4.4 | SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process. Learn more about SpiraTest | |
| 4 | Kualitee Ad | 4.3 | 20 | - | 4.4 / 4.5 / 4.2 / 4.2 | A defect management system that captures, links, and tracks issues with full context for rapid resolution. Learn more about Kualitee |
| 5 | BugHerd Ad | 4.7 | 65 | - | 4.7 / 4.7 / 4.4 / 4.6 | BugHerd makes it easy for clients to leave website feedback and report issues. Learn more about BugHerd |
| 6 | Zoho Desk AdShortlist | 4.5 | 2,212 | - | 4.4 / 4.3 / 4.5 / 4.5 | Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. Learn more about Zoho Desk |
| 7 | 4.5 | 861 | - | 4.3 / 4.2 / 4.4 / 4.4 | Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time. Learn more about Zoho Projects | |
| 8 | ManageEngine ServiceDesk Plus AdShortlist | 4.4 | 231 | - | 4.3 / 4.2 / 4.4 / 4.3 | ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. Learn more about ManageEngine ServiceDesk Plus |
| 9 | EcholoN Ad | 4.7 | 35 | - | 4.2 / 4.8 / 4.8 / 4.5 | Made in Germany: EcholoN as issue tracking software. Easily understandable, quickly installed and proven in use. Learn more about EcholoN |
| 10 | 4 | 1 | - | 4.0 / 5.0 / 4.0 / 5.0 | Whether you need a helpdesk, ITSM tool, full-service management – HEINZELMANN adapts flexibly to your organization's service processes. Learn more about HEINZELMANN | |
| 11 | 4.4 | 15,363 | - | 4.1 / 4.2 / 4.4 / 4.3 | Jira is a fully-featured issue tracker for teams planning and building great products. Learn more about Jira | |
| 12 | 4.8 | 6,169 | 92% | 4.4 / 4.3 / 4.7 / 4.6 | Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged.. Learn more about GitHub | |
| 13 | 4.6 | 4,580 | 84% | 4.3 / 4.5 / 4.6 / 4.6 | ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows. Learn more about ClickUp | |
| 14 | Zendesk Suite Shortlist | 4.4 | 4,079 | - | 4.3 / 4.3 / 4.4 / 4.2 | Zendesk Support is the leading help desk software built for better customer relationships. Learn more about Zendesk Suite |
| 15 | 4.5 | 3,420 | 81% | 4.5 / 4.5 / 4.3 / 4.4 | Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Learn more about Freshdesk | |
| 16 | 4.4 | 2,987 | - | 4.2 / 4.3 / 4.3 / 4.2 | Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations. Learn more about Wrike | |
| 17 | LiveAgent Shortlist | 4.7 | 1,781 | 88% | 4.6 / 4.7 / 4.6 / 4.6 | Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent. Learn more about LiveAgent |
| 18 | 4.2 | 990 | - | 4.0 / 4.0 / 4.3 / 4.2 | Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24! Learn more about Bitrix24 | |
| 19 | 4.7 | 907 | 84% | 4.5 / 4.8 / 4.6 / 4.7 | AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. Learn more about EngageBay CRM | |
| 20 | TeamSupport Shortlist | 4.5 | 848 | 82% | 4.4 / 4.5 / 4.3 / 4.4 | Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. Learn more about TeamSupport |
| 21 | Freshservice Shortlist | 4.5 | 704 | 84% | 4.6 / 4.6 / 4.3 / 4.4 | Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT. Learn more about Freshservice |
| 22 | Spiceworks Cloud Help Desk Shortlist | 4.4 | 584 | - | 4.3 / 4.2 / 4.2 / 4.6 | Download IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps are also free. Learn more about Spiceworks Cloud Help Desk |
| 23 | 4.6 | 577 | 85% | 4.6 / 4.6 / 4.4 / 4.5 | Track and resolve issues faster with AI-powered workflows. Centralize tracking and cut resolution time by up to 52%. Learn more about SolarWinds Service Desk | |
| 24 | SysAid Shortlist | 4.5 | 517 | 85% | 4.5 / 4.5 / 4.5 / 4.5 | SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. Learn more about SysAid |
| 25 | 4.4 | 395 | - | 4.0 / 4.0 / 4.4 / 4.0 | Build around the customer with AI-powered apps to create amazing experiences. Learn more about Salesforce Platform |