Rating
4.4
584 reviews
Starting price
$6
Per User
Categories
9
Founded
2006
Employees
190
Funding
111M
Merger / Acquisition
The Spiceworks IT Cloud Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with a simple-to-use help desk software. Plus, it's more than just ticket tracking: understand (and change) team behavior and articulate your value to the business. Learn more about the two plan types: 1. Core (free) 2. Premium (paid), monthly or annual
Ad spend / mo
$5K
3 paid keywords
Paid visits / mo
511
Organic keywords
1,069,747
Organic visits / mo
497,237
Authority
66
43,954 ref domains
| Keyword they bid on |
|---|
Creatives run
2
as Semantic Holdings, Inc
Active now
2
last 14 days
Advertising since
Apr 2026
1 mo running
Last seen
today
still active
The shared messaging across IT Service Management (ITSM) Platform advertisers - the validated angles to copy. See the niche →
(584 reviews)
I liked it enough to suggest that we pay for it to continue using its features. Still bitter about the 'Free Forever' initial sales pitch.
Pros: It's a good ticket system. Easy to setup and use. Helps keep track of issues that I have going and keeps me from getting too discracted.
Cons: I'm still bitter about the charge for SpiceWorks Cloud Helpdesk. They used the drug dealer's approach... Get us addicted, then jack up the price!
Steven M. · IT Manager · Food & Beverages · February 24, 2026
We are very thrilled with the with the cloud help desk! We have looked at other paid solutions but haven't been able to justify going to anything else!
Pros: Honestly, it is an amazing free product! It is a really straightforward setup, and is easily scalable to your company and IT team!
Cons: The mobile app and the website need to be logged in and refreshed way more than they should be. The app especially can be glitchy.
Logan M. · IT Operations Analyst · Education Management · February 24, 2026
| Category | Page | Rank | Placement |
|---|---|---|---|
| Website Monitoring | 1 | 1 | - |
| Server Monitoring | 1 | 5 |
Domain confidence 98%
| CPC |
|---|
| Pos |
|---|
| % budget |
|---|
| Landing page |
|---|
| spiceworks | $9.73 | 1 | 50.0% | www.spiceworks.com/it-ticketing?deal=slabs&fp_sid=1-g- |
| spieceworks | $0.00 | 1 | 0.0% | www.spiceworks.com/it-ticketing/ |
Spiceworks®
Network Monitoring Tools — Spiceworks Helps IT Teams Manage Tickets, Assets, And Monitoring In One Platform! Give IT Teams A Central Place For Tickets, Assets, Alerts, And Knowledge Base Work. Self-Service Portal.
https://www.spiceworks.com
Spiceworks®
Spiceworks® IT Platform — Give IT Teams A Central Place For Tickets, Assets, Alerts, And Knowledge Base Work. Spiceworks...
https://www.spiceworks.com
Spiceworks®
IT Team Dashboard — Spiceworks Supports IT Teams With Ticketing, Reporting, Inventory, And Monitoring. Spiceworks Gives IT Teams A Shared Workspace For Tickets, Alerts, And Reporting. Alerts And Routing.
https://www.spiceworks.com
Overall, my experience with Spiceworks Cloud Help Desk has been positive. It’s a user-friendly platform that makes ticket management straightforward and efficient. I found it easy to track requests, assign tasks, and maintain visibility over support operations. While it may not have the advanced customization and reporting capabilities of more complex systems
Pros: I liked how user-friendly and intuitive Spiceworks Cloud Help Desk is. The interface is clean and easy to navigate, which makes managing tickets and tracking requests very efficient. I also appreciated the ability to organize, prioritize, and assign tickets quickly
Cons: One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk platforms. Some reporting features felt basic, and deeper analytics required additional manual tracking
mariana u. · HR Recruiter · Human Resources · February 20, 2026
Fantastic! 9/10 we have loved everything besides what I placed in the Cons. Some people miss the on-prem, but I don't miss maintaining that extra server.
Pros: Free and easy to use, fits our needs for SMB perfectly! Helps us log cases and prioritize incident response as well as history for issues.
Cons: Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided. This is definitely not the norm. The other thing is increasingly paywalled. We are safe so far but not within our budget to pay out the nose for a shop with 2-3 techs.
John S. · IT System Administrator · Consumer Goods · February 18, 2026
When I use Spiceworks Cloud Help Desk, my life is simple, I have no worries, and, most importantly, it is free, which we in poorer countries can't afford. Thank you, Spiceworks
Pros: Everything, no special thoughts, and keep going like this. If you add something analogical, only you can ruin the whole system.
Cons: Maybe the commercials from the right side, if you are not protected, and they keep coming and coming again, and again
Gancho T. · ICT Coordinator · Education Management · February 13, 2026
Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain.
Pros: It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out everything. I believe they care about security because even sometimes I have to re-login in the middle of the day even if I was just switching the tabs on the browser. We are a small team (2 persons) so I believe we are using the free-tier and it covers everything we need.
Cons: There is one bug happens sometimes when I try to reply a customer inside the ticket. The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email.
Naz Y. · Technology Integration and Support Specialist · Education Management · February 4, 2026
Very poor. The Cloud Help Desk was a fine free tool. It did the basics with only a few hiccups. Now that it is paid it is a very expensive least value tool. Looking to switch away to a less expensive more feature rich tool when possible.
Pros: Spiceworks Cloud helpdesk is a simple to use cloud interface. Not a lot of bells and whistles. Simple setup and start creating tickets.
Cons: Very minimal set of features at a very high price point. Only able to upload 1 photo at a time. No rich text. No linking to other tickets. Limited customization of portal for users. Limited field customization.
Zachary A. · System Engineer · Information Technology and Services · February 2, 2026
On a day to day basis our team utilizes spiceworks to receive and respond to customer inquiries in a timely fashion
Pros: Efficient way for our team to receive and respond to customer inquiries. Our team is able to re-access any closed tickets if research is required.
Cons: The inability to view a sender's email address without having to go to the main cloud log in. There also have been some access issues in the past.
Jerren Randle J. · Payroll Clerk · Food & Beverages · January 26, 2026
this is good app for team work management . fast working, no lagging, user friendly, easy to use by anyone in team
Pros: Spiceworks saved alot time by its unique features. It is secure and closed communication, easy to track assets, less issues. It is truly value for money.
Cons: Due date option should be compulsory . it is at present not mandatory, so anyone can almost forget until mis team reminds.
Madhuri N. · Doctor · Hospital & Health Care · December 1, 2025
Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner.
Pros: I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues.
Cons: If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports.
Donna A. · IT Systems Manager · Telecommunications · November 25, 2025
Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion.
Pros: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs.
Cons: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email.
Raul S. · Professor · Education Management · November 22, 2025
My overall experience has been pretty positive. We are a small IT team that supports a few hundred users. The help desk system is intuitive and efficient. Our users can submit tickets quickly, track progress, and get updates. It keeps us accountable and users well informed about where their ticket is in the system. Not to mention inventory management, a user creatable knowledge base and an active user forum. It's pretty indispensible here now. Highly recommended for anyone looking to simplify IT without sacrificing quality.
Pros: I think my favourite feature is that users can start tickets themselves by simply sending an email to our helpdesk email address.
Cons: I think you have to login a bit more than neccessary but hopefully they will fix that. Every 3 weeks or so I'm forced to login again. I get the security concern but it would be nice if they could just remember my browser as a trusted device all the time.
Jim B. · IT Manager · Construction · October 15, 2025
I've been using Spiceworks for about 4 years and it is great! We are a very small "shop"...we just added our second developer. I started using it to track changes so I could report to management. Now it helps both of us stay on track and fix those little things I never had time to.
Pros: The ability to add custom fields is my favorite. It allows me to do my job better! We have added a custom "sub status" that allows us to better coordinate what needs to be done by whom.
Cons: I wish I could add a custom field to a report. I work around it with the PowerBI integration but sometimes it would be nice to have an in app simple report.
Michelle U. · Software Engineer · Environmental Services · October 14, 2025
Overall, Spiceworks Cloud Help Desk has been a very solid experience, especially considering it's a free solution. It delivers great value without compromising core functionality, and it's helped enhance our help desk operations for employees. While there are areas for improvement, it's hard to complain about a tool that offers so much at no cost. We’re definitely open to exploring the paid version in the future, depending on the features offered.
Pros: What I like most about Spiceworks Cloud Help Desk is its simplicity and ease of use. The portal is straightforward and does exactly what we need, it allows us to input and manage ticket information efficiently. I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side.
Cons: What I liked least about Spiceworks Cloud Help Desk is the lack of flexibility in setting up a custom domain email connector. Instead of being able to easily integrate our own domain, I had to create a shared mailbox and set up a forwarding rule, which felt like a workaround. Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket.
Gannon M. · IT Infrastructure Engineer · Logistics and Supply Chain · October 6, 2025
Spiceworks Cloud Help Desk is everything we were looking for in a ticket management system. It helps us to be efficient and support our end-users.
Pros: Spiceworks helpdesk is vital to our operations daily. We use it to keep us organized and on top of all of our users issues. The learning curve of the system is minimal. I like the fact that the ticketing system helps us to keep a close watch on any security needs our users may have. It is a great value for the money. I have noticed a lot of customization options. I have NOT noticed any bugs or issues. My favorite feature of Spiceworks has to be the ticket management. We looked at alot of systems but Spiceworks was by far the best.
Cons: I really do not have any cons about Spiceworks. I wish we had found the solution earlier in our District.
Chad P. · Director of Technology · Education Management · September 30, 2025
Pros: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly.
Cons: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple.
Jason P. · Director of IT · Non-Profit Organization Management · September 25, 2025
I am a long tim Spiceworks user and you can't beat the price. I don't think I would use another product at this point.
Pros: I have been using this daily for 3 and Half years with out fail. It is always available when I need it.
Cons: I haven't seen any yet. If there was anyone thing that gives me a hard time it the 2 factor Authentication. Usually I just close and go back in.
William C. · IT Manager · Education Management · September 19, 2025
Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention.
Pros: First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often.
Cons: When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk.
Michael Uber M. · IT Specialist · Education Management · September 15, 2025
Always a great experience and very helpful! I use it daily in my job and would not be able to prioritize needs by the teachers.
Pros: It helps organize my daily support tickets as well as created a hub of issues that need to be attended to.
Cons: It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device.
Simon S. · Director of Technology · Education Management · September 15, 2025
We have used Spiceworks for a long time and watched as it has gone through its growth and iterations. Since day one, we have been very happy with the migration to the Cloud, and the migration from on-prem to the cloud was very easy. My team and I have experience with paid products, and for the purpose of tracking helpdesk tickets, Spiceworks has always kept up just fine.
Pros: * Ease of use * Very flexible and configurable * Easy to get historical tickets for metrics * Does emailing for me * Cannot beat the cost * No functional cons (this is a pro)
Cons: I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying.
Juan F. · CIO · Industrial Automation · September 15, 2025
In a company that needs to have problems resolved quickly and the ability for others to see what is being held up, this is a great product!
Pros: When reviewing needs vs cost, this wins hands down!
Cons: It doesn't integrate as easy as other packages
Suzanne D. · Cloud Devops Engineer · Computer & Network Security · April 6, 2025
Pros: The price point compared to other solutions
Cons: The adverts are sometimes annoying and also the mobile app is very buggy
Tom C. · IT Technician · Non-Profit Organization Management · March 24, 2025
It's ok for a free option, but ultimately, I had to navigate away from it due to it's lack of customizable options
Pros: It's cloud based, so accessible from any location. On prem version was difficult with so many remote workers
Cons: Could not create multiple templates for forms. with the on-prem version we had different ticket forms for different topics. Cloud based was limited to just 1 main form
John B. · Systems Administrator · Civil Engineering · March 5, 2025
Overall experience is good. Cloud Help Desk has mostly been used for a small MSP operation.
Pros: Spiceworks Cloud Helpdesk is a solid free offering for tickets, contracts, and managing assets. It is easy to use and has a solid UI for navigation.
Cons: Spiceworks cloud helpdesk doesn't have any single sign on option with modern identity providers. Active Directory is supported but only by of an additional web server in an on-premise environment.
Justin G. · Engineeer · Management Consulting · January 10, 2025
Spiceworks Cloud makes communication very reliable and customers are always happy.
Pros: Spiceworks Cloud has a live chat that makes customers raise their issues.
Cons: Spiceworks Cloud is detailed and has a friendly feature.
Jessica M. · Operations Associate · Graphic Design · November 24, 2024
Shortlist |
| Application Performance Management | 1 | 7 | - |
| Network Troubleshooting | 1 | 7 | - |
| IT Service | 1 | 12 | Shortlist |
| Server Management | 1 | 12 | - |
| Service Desk | 1 | 17 | - |
| Help Desk | 1 | 21 | - |
| Issue Tracking | 1 | 22 | Shortlist |
