Crisp

Pros: I was genuinely very impressed with how capable and responsive the AI felt straight out of the box, delivering value immediately.

Cons: Setting up custom events was a little challenging at first, but the support team was quick and thorough in helping me get everything working smoothly.

Pros: Problem-solving attitude it's appreciated. I use the live chat. [sensitive content hidden] and other team members really helpfuly. When I offline they'll handle the problem and answer via email. Thanks a lot!

Cons: AI answers little bit confused. It might better teached to AI knowledgebase some informations. But I got answer via team.

Pros: O que mais gosto é do suporte rápido e eficiente, sempre pronto pra ajudar em qualquer dúvida. Além da facilidade de uso, tanto para configurar quanto para treinar a equipe. A interface é intuitiva, os recursos de chat são completos e a integração com outros canais funciona bem no dia a dia.

Cons: Às vezes sofremos algumas dificuldades para implementar automações mais complexas e avançadas, mas sempre que isso acontece, o suporte do Crisp nos ajuda.

Pros: Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic.

Cons: It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that.

Pros: It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice.

Cons: When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough.

Pros: The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem.

Cons: The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience.

Pros: The support team at Crisp has been outstanding—always responsive, friendly, and ready to resolve issues.

Cons: While Crisp is great overall, I feel the customization options are somewhat limited and could be improved.

Pros: What I love the most is the UX design and the support availability, the fair pricing too It's very helpful for our team

Cons: Some issues with our proxy (Crisp is not shown to every user) - No possibilities to put a form in the "contact us" in the footer of our helpdesk - The stats need more info like first response, users who contact us the most... - No product tour - No banner to announce something to our users

Pros: Le fait qu'une des personnes avec qui nous étions en contact ([caché sensible contenu]) prenne le temps et la peine de comprendre ce que nous souhaitions tout en nous créant des vidéos explicatives pour nous aider largement à réaliser ce que nous souhaitions mettre en place.

Cons: Les utilisateurs qui ne savaient pas répondre et qui laissaient le message sans y répondre. Je pense que c'est surtout l'équipe anglophone qui avait du mal à comprendre l'équipe francophone et inversement.

Pros: Crisp has one of the most generous free trials at 100 profiles and 2 seats. The next plan up is $45/month for 5k user profiles.

Cons: Crisp gets quite expensive if you need more than 5k user profiles. It becomes $95/month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk.

Pros: Einfach einzurichten. Gutes Preis- Leistungsverhältnis. Viele Addons. Modernes Interface. Interessante KI features.

Cons: Das einzige was uns fehlt, sind Kommentare aus Meta - es gibt Konkurrenzprodukte die diese Funktionalität haben.

Pros: Flexible customer support for long-term customers, easy frontend UI, integration with Trello, live translate

Cons: Not being able to export a full chat transcript, not being able to filter chat based on specific dates

Pros: The platform is incredibly easy to use, making navigation feel intuitive even for first-time users. Everything is thoughtfully organized, and the user interface is not only visually appealing but also smooth and responsive. It’s clear that a lot of attention has been given to both functionality and design, creating a seamless and enjoyable experience from start to finish.

Cons: There’s absolutely nothing to change at the moment—everything looks great and works perfectly.......

Pros: Easy to use, great support, version options give you lots of flexibility, it works well and is easy to manage

Cons: my third party integration. but I don't think that was Crisp's responsibility but more down to the app I was integrating Crisp with

Pros: I love that I am able to collab and have a shared inbox with the team members. I also enjoyed the analytics as it is useful for my management to understand about our team's efficiency. I love the shortcuts and integrations as well.

Cons: There's some learning curve to using the app. It takes awhile to understand what you want to do with the app and how to set it up.

Pros: Extremely use friendly and great documentation and support. Overall really easy to set up and start building and deploying a chatbot. I got one up in 1 day and even added some more complex features.

Cons: Some learning curve but less steep than alternatives I've tried. There is probably a learning curve regardless but their documentation and support team helped.

Pros: Quick response and solution. I did like the feeling of being answered and helped in my problem

Cons: Nothing. I had a very positive experience, and nothing to point out in the service

Pros: The whatsapp integration, the AI integrated, the chat, the workflows. Crist concentrate our sales, marketing and support in one platform.

Cons: I thought that crisp was unlimited about the number of guests but each plan have a limit. The limit is hight and it's not a problem, but I thought it was unlimited

Pros: I was trying to build an onboard customer survey plugin and setting up crisp was easy and hassle-free, I saw some examples online on the crisp page which I improved on it to build my plugin

Cons: Well, I had issues with debugging the events issue I was facing, I tried to reach out, Baptiste got back to me but couldn't solve the problem, I joined the discord to look for help but the support didnt get back to me there, I had to figure it out myself, I hope they improve on this

Pros: A good solution for customer support, live chat, MagicBrowse, add-ons, and so many features. Fast and helpful support.

Cons: I pointed out things that needed fixing or basic improvements and they did not do anything yet about it.

Pros: What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version.

Cons: There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends

Pros: User friendly, triggering messaging and live translation is awesome! The staff is always available to help you set anything, or answer questions at any time.

Cons: I have to get different packages for different workspaces, I wish there were an membership with multiple workspaces available

Pros: Crisp is a simple and easy to set up product that we connected to our sites in 10 minutes! The service has many ready-made integrations with other products, as well as a built-in system for organizing a knowledge base.

Cons: There is no option to mark conversations as unread. Because of this, the support line sometimes misses requests